Notes

(7:53:21 PM) (System) Walmart said: You’re next in line, and someone should be with you in about 1 minute. Thanks for your patience!
(7:53:21 PM) (Client) Walmart Bot said: Contact ID: 129547101344
(7:53:21 PM) (Client) Bot said: Hello, welcome to the Walmart Help Center! I am Walmart’s automated support assistant.
(7:53:22 PM) (Client) Bot said: We do our best to stock up on the hottest items to meet customer demand, but some items fly off the shelf more quickly than others. Some items may show available when added to your cart, but they are not guaranteed until your order is placed and confirmed. Our agents do not have additional access to inventory or information on when an out of stock item will be available again.
(7:53:22 PM) (Client) Bot said: What can I help you with today?[An order] [Something else]
(7:53:23 PM) (Client) Jean Stout said: An order
(7:53:23 PM) (Client) Bot said: What is the email associated with your order?
(7:53:23 PM) (Client) Jean Stout said: [email protected]
(7:53:24 PM) (Client) Bot said: What is your order number? You can find it at the top of your order confirmation email.
(7:53:24 PM) (Client) Jean Stout said: 5942095402118
(7:53:24 PM) (Client) Bot said: Ok, I’ve got your order. What can I help you with?[Track this order] [Start a return] [Cancel this order] [It's something else]
(7:53:25 PM) (Client) Jean Stout said: It was supposed to be delivered today it wasn't where is it
(7:53:56 PM) (System) Walmart said: Good news! Our agent Jose has joined the conversation.
(7:53:58 PM) (System) Walmart said: AgentJoined
(7:54:09 PM) (Client) Jean Stout said: Ok
27.33 (7:54:37 PM) (Agent) Jose said:
Hi, Jean. I'm sorry hear that you are having some issues with your order, would you give me more information about it?. Let me take a look and see what I can do.

(7:54:40 PM) (Client) Jean Stout said: This order was to be delivered today it wasnt
32.38 (7:55:12 PM) (Agent) Jose said:
I’ll be back in a moment. I’m looking into this for you.

(7:55:29 PM) (Client) Jean Stout said: Ok
213.62 (7:59:03 PM) (Agent) Jose said: Thank you for your patience, I have tracked the order, and it is on transit according to the carrier information, they are moving the package to the next facility to deliver the package, however there is no expected delivery date, but I suggest you to wait 48 hours to receive it, if you don't receive it in that time, don't hesitate in contacting us back.
(7:59:38 PM) (Agent) Jose said:
Is there anything else I can assist you with today?

(8:02:15 PM) (Agent) Jose said:
I have not heard from you in a few minutes. Are you still with me?

(8:02:36 PM) (Client) Jean Stout said: Yes
(8:02:54 PM) (Client) Jean Stout said: It was supposed to be delivered Today
(8:03:17 PM) (Client) Jean Stout said: I found that much out on my own
79.31 (8:03:56 PM) (Agent) Jose said: I completely understand, but in this case the carrier was not able to delivered it today, and I am sorry for making you wait for it, as much as I want to make more for you, is not possible.
(8:05:24 PM) (Client) Jean Stout said: These were for my sister it was to be a 2 day delivery she is going in the hospital Wednesday and no one will be there to get them and I live 50 miles from her
(8:06:20 PM) (Client) Jean Stout said: What am I supposed to do she lives in an apartment AND IF THEY DELIVER THEM WEDNESDAY THEY WILL BE STOLEN
(8:07:16 PM) (Client) Jean Stout said: Can I cancel the order and order them after she comes home
119.30 (8:07:23 PM) (Agent) Jose said: I am sorry for the inconvenience, in this case I can suggest you to contact the carrier to know if they can deliver this package tomorrow or to schedule it for another day, also you can call us at this number 1 (800) 925-6278 and we can make it for you.
(8:08:06 PM) (Client) Jean Stout said: Can make what for me
37.05 (8:08:43 PM) (Agent) Jose said: Contact the carrier to know if they can deliver this package tomorrow or another date.
(8:09:55 PM) (Client) Jean Stout said: its the post office they are closed
(8:10:21 PM) (Client) Jean Stout said: Thats walmarts job not mine
48.11 (8:10:43 PM) (Agent) Jose said: So you can contact us at his number 1 (800) 925-6278 and we can make it for you.
(8:11:01 PM) (Client) Jean Stout said: You need to call and find out where they are not just in transit and when they will be there
72.69 (8:12:13 PM) (Agent) Jose said: I am afraid that I am not able to do that since I am not a phone agent I am a chat agent, I wish I could make it for you, but I am not able to.
(8:12:22 PM) (Client) Jean Stout said: You can put a stop on the delivery and give me my money back
54.45 (8:13:17 PM) (Agent) Jose said: I am afraid that at this point is not possible to stop the delivery, I can issue a refund for you, but you will have to return the item.
(8:13:24 PM) (Agent) Jose said: Will that work for you?
(8:16:11 PM) (Agent) Jose said:
I have not heard from you in a few minutes. Are you still with me?

(8:17:02 PM) (Agent) Jose said:
I am going to close this chat due to inactivity. If you still need assistance, please remember that you can visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us.

(8:17:04 PM) (System) Walmart said: Chat session ended
(8:17:04 PM) (System) Walmart said: Chat session ended