Notes

ISSUE :
ACTION :
COMMUNICATION :
ROHIT@60976

ISSUE : CX WANT TO KNOW THE REFUND STATUS
ACTION : ASK TO WAIT INFO SHARED
COMMUNICATION : CX WANT TO KNOW THE ORDER STATUS AS NEFT DETAILS ALREADY SHARED ASK TO WAIT INFO SHARED CX AGREED
ROHIT@60976

ISSUE: WANT TO KNOW DELIVERY DETAILS
ACTION : COMPLAINT RAISED ASK TO WAIT PDWP CASE
COMMUNICATION : CX WANT TO KNOW THE ORDER STATUS SHOWS DELIVERED BUT DID NOT RECEIVE ASK TO CONTACT TO NEIGHBOURS AND FAMILY MEMBERS AND ASK TO WAIT FOR POD INFO SHARED CX AGREED
ROHIT@60976

ISSUE :CX WANT TO KNOW THE REFUND STATUS
ACTION : ASK TO WAIT AS ALREADY INITIATED FROM OUR SIDE TAT SHARED
COMMUNICATION : CX WANT TO KNOW THE REFUND STATUS ASK TO WAIT TAT SHARED CX AGREED
ROHIT@60976


ISSUE : CX WANT URGENT DELIVERY
ACTION : REQUEST TAKEN ON SPECIFIC DELIVERY
COMMUNICATION : CX WANT URGENT DELIVERY REQUEST TAKEN ASSURED WILL TRY OUR BEST TO DELIVERED ON SPECIFIED DATE
ROHIT@60976

ISSUE :- CX WANT TO KNOW ABOUT THE PRODUCT DELIVERY
ACTION :-UD MARKED FNDR FILLED
COMMUNICATION :- APOLOGY DONE ASK TO WAIT ASSURED WILL TRY OUR BEST TO DELIVER PRODUCT ACCORDING TO YOUR PREFERRED DATE AND TIME
ROHIT@ 60976


ISSUE :- CX WANT TO RETURN THE PRODUCT
ACTION :- COMPLAINT RAISED
COMMUNICATION : INFO GIVEN TAT SHRED ASK TO WAIT CUSTOMER AGREED
ROHIT@60976


ISSUE: WANT TO KNOW DELIVERY DETAILS
ACTION : INFO SHARED DDR SHARED
COMMUNICATION : INFO GIVEN WE WILL TRY OUR BEST COURIER PARTNER NO. SHARED TRACKING DETAILS SHARED CUSTOMER SATISFIED
ROHIT@60976


ISSUE :- CUSTOMER WANT TO KNOW ABOUT REFUND STATUS
ACTION : MACRO SENT
COMMUNICATION : ASK TO SHARE NEFT DETAILS TAT SHARED CUSTOMER AGREED
ROHIT@60976

ISSUE : CX NEED ASSISTANCE TO PLACE ORDER
ACTION : INFO SHARED ASSISTANCE GIVEN
COMMUNICATION : CX NEED ASSISTANCE TO PLACE ORDER INFO SHARED ASSURED FOR TIMELY DELIVERY
ROHIT@60976

ISSUE : CUSTOMER RECEIVED A FRAUD CALL
ACTION : DETAILS CAPTURED
COMMUNICATION : ASK TO NOT TO SHARE PERSONAL AND ACCOUNT DETAILS CUSTOMER AGREED
ROHIT@60976


ISSUE : CUSTOMER WANT TO KNOW ABOUT PRODUCT DELIVERY STATUS
ACTION : STATUS IS RTO
COMMUNICATION : INFO GIVEN THAT PRODUCT IS RETURNED TO SELLER ASK TO PLACE NEW ORDER CUSTOMER AGREED
ROHIT@60976


ISSUE: CUSTOMER WANT TO KNOW ABOUT COMPLAINT STATUS
ACTION : TAT SHARED
COMMUNICATION :- TAT SHARED ASK TO WAIT CUSTOMER AGREED
ROHIT@60976


ISSUE :-CX WANT TO CANCEL THE ORDER
ACTION :-CANCELLED ON CX REQUEST
COMMUNICATION :- CX WANT TO CANCEL THE ORDER CANCELLED FROM HERE ASK TO REFUSE IF DELIVERY ATTEMPTED
ROHIT@60976

ISSUE : CX WANT TO CANCEL THE ORDER
ACTION :- I AM NOT ABLE TO CANCEL
COMMUNICATION : CX WANT TO CANCEL THE ORDER ASK TO REFUSE IF DELIVERY ATTEMPTED CX AGREED
ROHIT@60976

ISSUE : CX WANT TO KNOW ABOUT THE ORDER
ACTION : PRODUCT RELATED INFO SHARED
COMMUNICATION : CX CALLED FOR PRODUCT INFORMATION INFO SHARED CX AGREED
ROHIT@60976

ISSUE : CX WANT TO KNOW THE PRICE BREAKUP OF THE PRODUCT
ACTION : INFO SHARED ABOUT THE PRODUCT PRICE
COMMUNICATION : CX WANT TO KNOW THE PRICE OF THE PRODUCT INFO SHARED ASK TO PLACE PREPAID ORDERS IN ORDER TO AVOID DISPATCH CHARGES CX AGREED
ROHIT@60976

ISSUE : CX WANT TO KNOW ABOUT THE PROMO CODE
ACTION : INFO SHARED
COMMUNICATION : CX WANT TO KNOW ABOUT THE PROMO CODE INFO SHARED THAT DEPEND ON PRODUCT VALUE CX AGREED
ROHIT@60976

ISSUE :- CX ORDER HAS BEEN PICKED UP BUT NO UPDATE YET
ACTION :- ORDER PICKED UP NOT MARKED NOW MARKED RL PANEL UPDATED
COMMUNICATION :- CX WANT TO KNOW THE ORDER STATUS PICKED UP MARKED ASK TO WAIT TAT SHARED CX AGREED
ROHIT@60976

ISSUE : CX WANT TO KNOW ABOUT THE ORDER
ACTION : RL PANEL FILLED
COMMUNICATION : CX WANT TO KNOW THE ORDER STATUS PICKUP NOT DONE YET RL PANEL FILLED ASK TO WAIT CX AGREED
ROHIT@60976

ISSUE- REFUND NOT RECEIVED AS PAYMENT DEDUCTED
ACTION TAKEN-COMPLAINT TAKEN ASKED TO WAIT FOR AUTO REVERSAL 72 TO 96 HOURS
COMMUNICATION- CX WANT TO KNOW THE PAYMENT STATUS ASK TO WAIT FOR AUTO REVERSAL CX AGREED
ROHIT @60976

ISSUE : CX CALL FOR PRODUCT INFORMATION
ACTION : NA
COMMUNICATION : INCOMPLETE QUERY CALL DROP LANGUAGE BARRIER
ROHIT@60976

ISSUE : CX CALL FOR PRODUCT INFORMATION
ACTION : NA
COMMUNICATION : CX DO NOT HAVE THE PROPER ORDER DETAILS
ROHIT@60976