Notes

Apologize 


I apologize for the inconveniences this situation might cause you, I understand how important is to rectify this matter, rest assured we are working to improve our service and offer you a better online shopping experience and to avoid from this happening again.


I will document it, rest assured we are working to improve our service and offer you a better online shopping experience and to avoid from this happening again.


I want to apologize for this first bad experience. I feel embarrassed for the inconvenience has caused you, I will leave the proper comments and rest assured we are working to improve our service and offer you a better online shopping experience and take care to avoid this happen again.



Damaged 

I am sorry to know that you have received a damaged order, be sure that we will work with our team in order to avoid it in the future. However in order to resolve this as soon as possible, would you like me to process a replacement for it?


Missing from box


I am afraid to know you did not receive the complete order, let me tell you that it should has been an error during the packing of the box which I truly sorry for, be sure that we will work with our team in order to avoid it in the future. In order to resolve it as soon as possible, would you like me to process a replacement for it?

Lost in transit 


I've researched your order and according to our carrier information, I have determined that it was lost in transit, due we  did not receive updates from the carrier since xxx. Be sure that we will work with our team in order to improve our service and avoid it in the future. In order to resolve this situation as soon as possible, would you like me to process a replacement for you?

After delivery 

I've researched your order and according to our carrier information, I have determined that it was lost after delivered due the order appears as a delivered but I know you have not received  Be sure that we will work with our team in order to improve our service and avoid it in the future. However in order to resolve this as soon as ´possible, wold you like me to process a replacement for it.?



Stuck in processing 

Your item seems to be stuck in processing. There are several reasons that this can occur including operational and system issues. I apologize for the inconvenience.  At this point, the best option would be to attempt to cancel the item and reorder. Would you like me to attempt to cancel your order?


Marketplace 

In order to receive the best assistance regarding your order from Fanatics , allow me a few moments to escalate this issue directly to them. You should receive a response via email or phone call within 48 hours.


This item is sold by VXXX Our Marketplace sellers are Walmart sellers who allow us to sell millions of additional items we wouldn't otherwise be able to offer. The seller is the best contact because they are the experts in supporting what they sell, so in order to get this solve as fast as possible, I need to escalate this directly to them. Their response will come within 48 hours to the email address you use for your Walmart.com account or at your phone number, Please let us fix this. May I have your phone number?

Mp lost

I can see that the order was shipped by our marketplace seller xxx  I've researched your order and have determined that it was lost during shipment since we did not receive any update from the carrier. I apologize for the inconvenience. However in order to assist you I am able to send a request to them for a refund or replacement. Please can you let me know what do you prefer 


Store escalation 


I’m sorry to hear about this experience. Our store teams certainly would like to hear about this, so they can help serve you better. I’m sending this to them so they can review and contact you as necessary. Please allow me a few moments while I send this message, and then allow up to three days for the store team to reach out to you directly.



Authorization hold 
Every time you placed an order with us, we placed an authorization hold on your account, this is not a real charge, this is a pending charge which is temporary, and will process once your order has shipped but because the order shows cancelled, we already sent the notification to your bank to remove those holds, the maximum time frame for this removal will be 5 business days, but will depends on your bank.


Change Email

For security purposes we are unable to change or update your email, a security code is sent to your email address to make that change from your account, however if you do not have access to the old  email address the change will be not possible, which I am truly sorry for it. However I do not want to get you upset and in order to help you, I kindly recommend you to create a new Walmart account and use the new email address.