Notes

Could you please, let me know the reason of the refund?

No worries, it is a pleasure to assist you.

Hello! I hope you’re doing well today. How may I help you?

Link: https://bit.ly/33oVmCB

Hello! I hope you’re doing well today. I’m very sorry to know that you haven’t received your package. I understand the situation and I will be glad to help you with this.


I'm sorry to hear that, I totally understand how important is for you to get this item. Please allow me one moment while I'm reviewing the availability on the item so that I can provide you with the most accurate information about it.

I'm sorry, I was reviewing the availability information and unfortunately, at this time it is out of stock due to the current event that we have. I would recommend to keep an eye on the website so that you can see when it becomes available again, for you to try to order it.

In order to do my best, I checked about this (ITEM'S NAME), and unfortunately, this item got out of stock as soon as we post it on our web site due to the great price it has and for this same reason this order got cancelled. We do apologize for that, I can tell you that we will do our best to prevent more issues like this one.
Thanks for letting me help you with this. I just want to make sure that I covered everything you needed.

I understand that you want to get it and your business means a lot to us and that's why we are working to bring this item back in stock as soon as possible. *or ADD THE DATE IF AVAILABLE"

It's important that you know that this item is sold and shipped by a 3rd. party vendor on our site, XX, and they are in charge to process a replacement or refund for this item.

So that's why I would like to contact them directly in behalf you to submit the replacement/refund request. They will email you the resolution within 48 hrs. Would that work for you?

Thank you for staying here, I really appreciate it, I already processed the refund for you.

Awesome! You’re more than welcome. I hope I have taken care of you in the best way possible.

Unfortunately. I haven’t received another response from you. I hope I have taken care of you in the best way possible.

Hi, {INSERT NAME}, I'm sorry to hear {INSERT_REASON}. Let me take a look and see what I can do. May I have your order number?

It's been a pleasure assisting you today. I’ll be ending this chat now. If you need any help in the future, please remember that you can also visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us and have a great day!

I’m sorry {NAME}, but I’ve looked into your order and I see that it was lost during shipment. I can process a refund for {item/your_order}.

{NAME}, I'm happy to issue a refund of {INSERT_AMOUNT}. You will receive a confirmation email as soon as the refund is processed and the refund will post to your original payment method within 5 business days. As a courtesy for this order, you can go ahead and keep this item. You do not need to send it back to us. Feel free to donate or discard as you see fit.

I am going to close this chat due to inactivity. If you still need assistance, please remember that you can visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us.

Is there anything else I can assist you with today?

{NAME}, I'm sorry to hear that your order didn’t arrive. Would you like me to send you a replacement if available? We can also check into refunding the {item/order}.

{NAME}, I’ve processed a replacement for {your_order,_item_name}. It will ship out once FedEx or USPS scans your return. You'll receive a confirmation email when the replacement ships. Please know that if the returns center doesn’t receive the original back within 30 calendar days, you’ll be recharged for {your_order,_item_name}. Please don’t take your return to a store. It must go to the address specified on the label in order to avoid recharge.

I'm sorry your item was {INSERT_REASON}. Would you like me to start a replacement?

Hello! I hope you are having a good day.

I totally understand how you feel due to you didn't receive

I understand that this is not your fault and due to that, I can offer you a promo code of $10.00 for this situation, is it okay?

I want to apologize that you didn't receive the item, I understand how important is the order for you, in order to do my best with you, I can offer you replacement for it, is it okay?

I was checking that the item is sold and shipped by a 3rd party seller, in order to help you and solve it as soon as possible, I will need to escalate this issue to our marketplace team, they will contact you by email to fix it, could you wait 24 hours for the answer, please?

Rest assure that they will get in touch with you within 24 hours by email, if for some reason you didn't receive a contact, please contact us back.

*Please check the email that you will receive after to close this chat to help me. May the rest of your week be filled with happiness and never ending kindness!!! My best wishes and positive vibes for you and your family!!!

I apologize for your issue with Walmart Grocery. You’ve reached Walmart.com Customer Care, and I don’t have access to view your Walmart Grocery order. However, you can contact our Walmart Grocery Customer Care directly at 1-800-924-9206. They are available 7 days a week, 8:00am – 10:00pm CT. They can help you on this. Do you have another question?