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Thanks for contacting us.
We understand your query about the delay in delivery of your order 'xxxxxx' for the product 'mobile phone'.
We are sorry for this experience, even we want our customers to enjoy the services which we provide and we never intend to provide such experience as the one which you've faced.
We would like to let you know that due to some unforeseen issue your order has been delayed, we completely understand and this isn't something we would want you to go through.
However, we would like to let you know that, we have spoken to the courier service provider about this and they'll make sure that your order reaches you within 02 business days.
We have shared your feedback with our concern team and they're working on putting in additional measures to avoid instances like these.
Thanks you for your understanding.
Regards,
Anisha
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