Notes

Friday, November 27, 2020
(8:15:25 PM) (System) Walmart said: You’re next in line, and someone should be with you in about 1 minute. Thanks for your patience!
(8:15:26 PM) (Client) Walmart Bot said: Contact ID: 129547500128
(8:15:26 PM) (Client) Bot said: Hello, welcome to the Walmart Help Center! I am Walmart’s automated support assistant.
(8:15:26 PM) (Client) Bot said: We do our best to stock up on the hottest items to meet customer demand, but some items fly off the shelf more quickly than others. Some items may show available when added to your cart, but they are not guaranteed until your order is placed and confirmed. Our agents do not have additional access to inventory or information on when an out of stock item will be available again.
(8:15:26 PM) (Client) Bot said: What can I help you with today?[An order] [Something else]
(8:15:27 PM) (Client) Customer said: An order
(8:15:27 PM) (Client) Bot said: What is the email associated with your order?
(8:15:27 PM) (Client) Customer said: [email protected]
(8:15:28 PM) (Client) Bot said: What is your order number? You can find it at the top of your order confirmation email.
(8:15:28 PM) (Client) Customer said: I cannot find my email confirmation however, they sent me a tracking number. I am seeking my original recipt for 2 walkers that I purchased.
(8:15:28 PM) (Client) Bot said: That doesn’t look like an order number. If you’re having trouble, you can also find your order number on walmart.com/account.
(8:15:29 PM) (Client) Customer said: I cannot find my order # however, I have received a tracking number for shipping. I nee the original order number. I used my email address for the original order and gift email address.
(8:15:45 PM) (System) Walmart said: AgentJoined,19930429,vn5163m,Dorothy Flores
(8:15:46 PM) (System) Walmart said: Good news! Our agent Dorothy has joined the conversation.
(8:16:06 PM) (Agent) Dorothy said: hello, thank you chatting with walamrt.com
(8:17:37 PM) (Client) Customer said: Hi. I am lookin for my order email number. I have only received a letter stating the tracking number and that the orders would be sent separtely. The order was 2 baby walkers . the tracking # 926375787193
42.65 (8:18:19 PM) (Agent) Dorothy said: Oh i really sorry for hear that you haven't received your order let see what i can do for you
(8:18:41 PM) (Client) Customer said: I am looking for my order number.
(8:19:24 PM) (Client) Customer said: I did not get the order receipt but received a tracking number.
(8:21:00 PM) (Client) Customer said: hello
141.57 (8:21:02 PM) (Agent) Dorothy said: I can you the order number if you would like it,the estimated delivery date for the baby walker pink is by November 28 and for the other is December 1st
(8:21:42 PM) (Agent) Dorothy said: 6022054968358 this is your order number
(8:22:54 PM) (Client) Customer said: Can u send the receipt to my email address [email protected]
28.32 (8:23:22 PM) (Agent) Dorothy said: let me check if I can send you through email
(8:23:57 PM) (Client) Customer said: This is the email where the receipt should have come anyway.
90.07 (8:25:27 PM) (Agent) Dorothy said: I have no this option, but let check with my support if I can send you with a different way
(8:26:18 PM) (Agent) Dorothy said: Can you wait foe a moment please?
(8:26:34 PM) (Client) Customer said: yes please
(8:31:24 PM) (Client) Customer said: Still waiting...
403.68 (8:33:18 PM) (Agent) Dorothy said: I appreciate your time I'm waiting for an aswer, can you a little more please?
(8:33:32 PM) (Client) Customer said: yes....
127.03 (8:35:39 PM) (Agent) Dorothy said: I was checking and we can't resend the email to other email address, the original email was send to this email address
(8:35:45 PM) (Agent) Dorothy said: [email protected]
(8:36:44 PM) (Client) Customer said: I no longer use that email...I dont know how you all used that email
56.95 (8:37:41 PM) (Agent) Dorothy said: We have used this email, because is the email that you have registered in your walmart account
(8:38:02 PM) (Client) Customer said: Walmart used an old email that no longer use....
(8:38:46 PM) (Client) Customer said: I did not use this email when ordering and have not used this one in awhile and have been getting the emails to [email protected]
143.49 (8:40:25 PM) (Agent) Dorothy said: I apologize for this inconvenience, I recommend you to check if your personal is correct,
(8:41:23 PM) (Agent) Dorothy said: But just now I want to help with this but the system doesn't let me resend the email to another email address
(8:41:51 PM) (Agent) Dorothy said: I'm really sorry Gail
(8:41:54 PM) (Client) Customer said: Thanks this will stop me from shopping online at walmart
(8:42:01 PM) (Client) AgentBot said: Customer has ended the conversation
(8:42:01 PM) (System) Walmart said: Chat session ended