Notes

Friday, November 27, 2020
(7:04:30 PM) (System) Walmart said: You’re next in line, and someone should be with you in about 1 minute. Thanks for your patience!
(7:04:30 PM) (Client) Walmart Bot said: Contact ID: 129547494770
(7:04:30 PM) (Client) Bot said: Hello, welcome to the Walmart Help Center! I am Walmart’s automated support assistant.
(7:04:31 PM) (Client) Bot said: We do our best to stock up on the hottest items to meet customer demand, but some items fly off the shelf more quickly than others. Some items may show available when added to your cart, but they are not guaranteed until your order is placed and confirmed. Our agents do not have additional access to inventory or information on when an out of stock item will be available again.
(7:04:31 PM) (Client) Bot said: What can I help you with today?[An order] [Something else]
(7:04:31 PM) (Client) Betty Wang said: An order
(7:04:32 PM) (Client) Bot said: What is the email associated with your order?
(7:04:32 PM) (Client) Betty Wang said: [email protected]
(7:04:32 PM) (Client) Bot said: What is your order number? You can find it at the top of your order confirmation email.
(7:04:33 PM) (Client) Betty Wang said: 5002073-006780
(7:04:33 PM) (Client) Bot said: Ok, I’ve got your order. What can I help you with?[Track this order] [Start a return] [Cancel this order] [It's something else]
(7:04:33 PM) (Client) Betty Wang said: It's something else
(7:04:34 PM) (Client) Bot said: I can connect you to someone to help. Before I do that, can you describe what you need in your own words?
(7:04:34 PM) (Client) Betty Wang said: Where’s my refund
(7:04:34 PM) (Client) Bot said: I might be able to help you with that. Select an option below or choose something else to talk to an agent.[Where's my refund?] [It's something else]
(7:04:35 PM) (Client) Betty Wang said: It's something else
(7:04:35 PM) (Client) Bot said: Ok, let’s connect you. How would you like us to contact you?[Start chat (1 min wait)] [Email me (within 24 hrs)] [Call me (1 min wait)]
(7:04:35 PM) (Client) Betty Wang said: Start chat (1 min wait)
(7:04:50 PM) (System) Walmart said: AgentJoined,19930729,vn5127d,Zeidy Tec
(7:04:51 PM) (System) Walmart said: Good news! Our agent Zeidy has joined the conversation.
(7:05:14 PM) (Agent) Zeidy said: Hello. Thank you for contacting Walmart. My name is Zeidy. How can make your day better?
(7:05:41 PM) (Client) Betty Wang said: Where’s my refund for that order plus 5642071-620387 and 5572022-905074
66.74 (7:06:48 PM) (Agent) Zeidy said: I extend my own apologies for this inconvenience this is not the experience we want you to have with us. May I hold you a few minutes while I am searching for this order?
(7:07:55 PM) (Client) Betty Wang said: 3 orders total
101.14 (7:09:36 PM) (Agent) Zeidy said:

Refund will be initiated within 7 Days after package is checked in by the RC
it seems that your return started at November 20, today. we will be checking and processing your refund
(7:09:43 PM) (Client) Betty Wang said: I used only the shipping label for return order 5602099-559943
28.16 (7:10:12 PM) (Agent) Zeidy said: May I ask you to wait 24 hours and you can reach us back for your refund information
(7:10:17 PM) (Client) Betty Wang said: i only got refunded for that order, but I put multiple orders in that package
(7:10:48 PM) (Client) Betty Wang said: I put 4 orders in that one package and only got refunded for 1 order the one I printed out the shipping label for
(7:10:57 PM) (Client) Betty Wang said: You said I could do that
(7:11:14 PM) (Client) Betty Wang said: But now I’m not sure you’re going to refund me for the other orders
(7:12:00 PM) (Client) Betty Wang said: That was awhile ago. You definitely received the return a while ago
139.18 (7:12:37 PM) (Agent) Zeidy said: I understand can you please call in voice for process your refund and check out what is going with the refund processed?
because you only used the return label for one order and there were three orders
(7:12:51 PM) (Client) Betty Wang said: No
(7:13:04 PM) (Client) Betty Wang said: Why should I have to go through that trouble?
(7:13:14 PM) (Client) Betty Wang said: When you said I could do that
(7:13:28 PM) (Client) Betty Wang said: you should’ve been scanning all my items
(7:13:40 PM) (Client) Betty Wang said: And then refunded for those items
(7:14:15 PM) (Client) Betty Wang said: I already initiated all the returns online
(7:14:41 PM) (Client) Betty Wang said: They all say “return pending”
113.72 (7:14:45 PM) (Agent) Zeidy said: yes that is for billing team May I transfer you to billing department?
(7:15:00 PM) (Client) Betty Wang said: Yeah because you’re useless
78.05 (7:16:18 PM) (Agent) Zeidy said: Thank you so much. It is because I am not able to handle this information.
(7:16:44 PM) (Agent) Zeidy said: you will be contacted for us as soon as possible it could be in thirty minutes or in 24 hours
(7:16:54 PM) (Agent) Zeidy said:
Is there anything else I can assist you with today?

(7:17:48 PM) (Client) Betty Wang said: I’m waiting for the chat transfer, correct?
(7:18:16 PM) (Client) Betty Wang said: Basically just tell them to check my account for all the items that say “pending return”
38.44 (7:18:27 PM) (Agent) Zeidy said: we will. contact you as soon as possible
(7:18:30 PM) (Client) Betty Wang said: I have already returned all those items under one shipping label
(7:18:51 PM) (Client) Betty Wang said: So I want my refund for all those items
129.90 (7:20:40 PM) (Agent) Zeidy said: we will contact you in thirty minutes or in 24 hours. I really apologize this situation. I extend my own apologies
(7:20:45 PM) (Agent) Zeidy said:
Is there anything else I can assist you with today?

(7:20:53 PM) (Client) Betty Wang said: You didn’t answer my question
(7:21:13 PM) (Client) Betty Wang said: How the fuck they contacting me? By chat or what
46.59 (7:21:39 PM) (Agent) Zeidy said: it will be by call
(7:21:52 PM) (Agent) Zeidy said:
Is there anything else I can assist you with today?

(7:22:11 PM) (Client) Betty Wang said: No tell them I want email
(7:22:23 PM) (Client) Betty Wang said: Do you my email?
27.76 (7:22:38 PM) (Agent) Zeidy said: okay. I will noted this . Thank you for clarify
(7:22:58 PM) (Agent) Zeidy said: is this your e mail address
[email protected]?
(7:23:03 PM) (Client) Betty Wang said: Yeah
(7:23:17 PM) (Client) Betty Wang said: You told them the situation, correct?
(7:23:24 PM) (Client) Betty Wang said: i do not want to repeat myself to them
39.03 (7:23:42 PM) (Agent) Zeidy said: thank you so much Is there anything else I can help you with?
(7:23:52 PM) (Client) Betty Wang said: Hello?
(7:23:58 PM) (Client) Betty Wang said: answer my question
34.79 (7:24:26 PM) (Agent) Zeidy said: yes I've noted all the situation about the refund which is incomplete
(7:25:03 PM) (Client) Betty Wang said: Okay then
8.76 (7:25:12 PM) (Agent) Zeidy said:
Is there anything else I can assist you with today?

(7:25:47 PM) (Client) Betty Wang said: No
18.03 (7:26:05 PM) (Agent) Zeidy said:
It's been a pleasure assisting you today. I’ll be ending this chat now. If you need any help in the future, please remember that you can also visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us and have a great day!

(7:26:17 PM) (System) Walmart said: Chat session ended
(7:26:17 PM) (System) Walmart said: Chat session ended