Notes

https://snapdeal.onedirect.in/messaging/chat-inbox
https://snapdealcx.force.com/apex/SnapdealSearch?sfdc.tabName=01r2j000000CicA

Hi, Good Evening! I am Indu, How can I help you today?
Namaskar! Main Indu, aaj apki kya help kr sakti hu?

Hi, Good Evening! I am Indu, Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!
Namaskar! Main Indu, Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun

Hi, Good Evening! I am Indu, Please give me a moment, I will check it for you.

Namaskar! Main Indu, Aap mujhe kuch samay dijiye, taki apke order ki jankari check ki ja ske.

Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!
Aapse request hai ki aap apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

Thank you for sharing detail with us! Please allow me some time to check the information for you
Details dene ke liye dhanyawad. Aap mujhe thoda samay dijiye taki main apke order ki jankari check kr sakun.

Are you talking about this order ?
Kya aap iss order ke bare mai bat kar rahe hai ?

Maafi chaungi apke es registered moible number se apke koe bhe order ke details check nahi kar pae rahe hoon. Apse request karungi aap mujhe apna order number/sub order number/registered contact number share karein jisse main aapki behtar sahayata kar sakun!

May I know your exact concern please?
Kya mai apka exact concern jaan sakhti hu ?

How may I assist you?
Main apki kya help kr skti hu?

Just a reminder for you to answer.
Ye apke jawab dene ke liye ek reminder hai.

Kindly elaborate your concern so I assist you better!
Kirpya vistaar mai apna concern btae taki apko jankare de sakun!

Let me check the details for you, Please allow me a moment.

Without any details we are unable to share any details. Please share your Order/Suborder/Registered Contact Number, So that I can assist you better!

Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakti hun?

If you have any concern/query related to Snapdeal please share so that I could assist you.

Apki help krne me mujhe khushi hui! Aapse baat krke acha lga ,humein sampark karne ke liye dhanyavaad! Apka samay shubh rhe.

Agar aap snapdeal ke sambhandhit koe jaankare chate hain, kirpya mujhe btaen take apko jankare de sakun.

Is there anything else I may assist you with?
Kya iske alawa main apki aur koi sahayta kar sakti hun ?


Kya aap hamare dwara snapdeal ke regarding aur koi jankari lena chathe hai?

We are closing this conversation because of no response from your side. You may contact us again
Stay safe and have a good day!"
Maafi chahenge koi uttar na milne ke karan is baatcheet ko samapt kiya ja raha hai. Snapdeal ko apna keemti samay dene k liye dhanyawad, apka samaya shubh ho.

As I am checking, here is the refund and the replacement which you want ?

Mafi chungi apka order cancel nhi ho paye ga. Agar aap order cancel karna chate hai toh jab order apko deliver karvya jaye aap order lane se mna kar dijiye ga. Apka order cancel ho jaye ga .
As i can check your order is Cancellation in progress Cancellation in progress. Once your order is cancel then your refund initiated in your account with in 24 to 48 hrs.

Yes sure sir, once our courier partner will reach at your destination he will defiantly call you.

Sorry i have not share to rights to any personal information .


Aap mughe order cancel karne ka karn bta sakhte hai ?

Covid-19 mahamari ke failav or isse savdhani ke roop me office kam employees ke sath working h jiski wajah se aap humein contact nhi kar pa rhe honge. Apse request krte h aap humein Whatsapp ke dwara apni complaint/help/feedback ke liye contact kre.

Maafi chahunge apko preshani hui, Apki request register krdi gyi h. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske. Apse request karte hu aap hame 24 se 48 hrs ka samye dijiye.

Yes sir i will defiantly share your feedback to my team . I will assure you that you will not face such type of problem again.

Apse request karungi kripya 92126 92126 par sampark kare ye hamra helpline number hai.

I request you to please contact on 92126 92126 its our customer helpline number.

OFP PICKUP

Sir , jesa ke check kar paa rahe hoon aaj apke order ke pickup ke leyai hamare pickup boy out for pickup hai. To apse request karunge please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham tak apka order apke door steps par pickup krwa deya jae.
Aur mai apke es order ke case manager bhe hoon to mai poora dhyan rakhunge ke apka order ka pickup krwa deya jae.


UD
Sir, jesa ke check kar pae rahe hoon apke product ke delivery abhi tak nahi ho pae apka product Customer Delay ke karan delivered nahi ho paya hai. kya apko 5/11/2020 ko koe call aae the delivery ke regarding .

Sir , apki taraf se galat bhasa ka paryog hone ke karan chat yahi band kar di ja rhi hai ,humein sampark karne ke liye dhanyavaad! Apka samay shubh rhe.


Whatsapp Chat ID –23863045
———————————-—————-—
Cust Concern – cx ask the order status
Action Taken – replied on whatsapp
Communication – ask to wait//ddr shared//info shared // cx agreed

Whatsapp Chat ID –
———————————-—————-—
Cust Concern – cx wants cancel the order
Action Taken – replied on whatsapp
Communication –told cx refuse the order in door step//info shared//cx agreed

Whatsapp Chat ID –
———————————-—————-—
ust Concern – cx ask about delivery ,
Action Taken – replied on whatsapp
Communication – Ask to wait//ud marked//fndr filled//tat 24 to 48 hrs shared//info shared//cx agreed.


Whatsapp Chat ID –
———————————-—————-—
Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – Ask to wait//tat 24 to 48 hrs shared//info shared//cx agree.


Whatsapp Chat ID –23999788
———————————-—————-—
Cust Concern – fake offer query
Action Taken – replied on whatsapp
Communication – /info shared//cx agree.

URGENT

Sir, Mai apke urgent delivery ke request lai rahe hoon, hum poore koshish karenge ke apka order apko jaldh se jaldh deliver krwa deya jae. Aur hamare poore koshish rahege apka order apko 17 Nov se phale delivered karwaya jae. Aur mai apke esk product ke case manager hoon to mai poora dhayan rakhunge apka order ke delivery ka.



Com "If MFG not created yet -
Sir/ma'am, I can surely help you with this, Can you please share your new address & phone number

Once shared
Just allow me a moment so that i can make the required changes

<Update the new address & number in the 'Change Address' section>

If MFG created but not shipped -
Sir/ma'am, i am really sorry, your item is already packed & ready to be shipped. No changes can be made now.
If your new address is near by to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.

If MFG created & shipped -
Sir/ma'am, i am really sorry, your item is already shipped & its with the courier. No changes can be made now.
If your new address is near by to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.


"We are unable to change the name and address details for your order as it has already shipped. In case you wish to change your name and registered address for future orders, please follow these simple steps:

- Go to My Orders
- Click on ‘Saved Addresses’ on the left of the page
- Change your name and address and click on ‘Save’

If you require any further assistance, feel free to reply to this email. We’d be glad to help you.
munication –infoo shared


Sir, main vaastav mein kshama chaahati hoon ki aap is samasya ka saamana kar rahe hain. Main maafi chahugi, yeh product retun or replacement ke liye eligible nhi hai humari as per our return policy.


Sir, I am sorry for the inconvenience caused. But item is not eligible for return as per our policy & we won't be able to proceed with your return request.

REFUND
I have checked the details and your refund was initiated on 18/9/2020 by us. I am really sorry that you did not get the refund till now
I would request you to please get in touch with your Bank and share your bank account statements in PDF format from date 18/9/2020 till today for that i m send you a mail on your registered mail id once we receive your mail after that our team will revert to you with in 24 to 48 hrs.


Sir , jesa ke check kar paa rahe hoon aaj apke order ke delivery ke leyai hamare delivery boy out for delivery hai. To apse request karunge please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham tak apka order apke door steps par deliver krwa deya jae.
Aur mai apke es order ke case manager bhe hoon to mai poora dhyan rakhunga ke apka order apko delivered krwa deya jae.

Aasaan tracking ke leyai, main shipping Details share kar rahe hoon:
Courier naam:Xpressbees
Awb no:12792013284329
Courier sampark number:+91 (020) 4911 6100
Courier website:http://xbees.in/track-shipment.aspx?tracking_id=12792013284329

As I can check your order actual amount Rs. 2,399 But after discount of 85 % you are getting this product in ₹ 347.00.

Yes sir, we are available for your help 24 hrs you may contact us any time. Is there anything else I may assist

If within TAT
I have checked the details and your refund was initiated on <date> by us and banks usually takes around (Refund TAT) to reflect the amount in your account.
Don't worry sir/ma'am, your refund will reflect in your account soon.

If you do not get the refund within the timelines, please contact us. we will be happy to help you .

If outside TAT
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now .
I would request you to please get in touch with your Bank and share this reference number <Ref #>.

Please feel free to contact us again, if you do not get a resolution from the bank. we will be happy to help you .

Sir, Once your product will be pickup it will go into our warehouse for quality check. After that it will be replaced with the fresh product.

Sir as i can checked your order in cancellation process, I request you to please wait 24 to 48 hrs when your order will cancel you will get update from our team end.

No need to worry sir when the product was reached your destination the courier partner will call you before attempting delivery.


"Snapdeal is a marketplace, where buyers like you purchase items listed by our sellers on our platform.

We diligently approve and encourage only those sellers who can be trusted to sell you high-quality items at unbeatable prices.

We have covered most of the products under standard manufacturer's warranties for hardware or software issues, wherever applicable. In case you are not satisfied with any of our returnable products, we have a 7-day easy return policy to ensure your payments are protected.

We'd be glad to help you.


"Let me check the details for you, Please allow me a moment.

If within TAT
I have checked the details and your refund was initiated on <date> by us and banks usually takes around (Refund TAT) to reflect the amount in your account.
Don't worry sir/ma'am, your refund will reflect in your account soon.

If you do not get the refund within the timelines, please contact us. we will be happy to help you .

If outside TAT
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now .
I would request you to please get in touch with your Bank and share this reference number <Ref #>.

Please feel free to contact us again, if you do not get a resolution from the bank. we will be happy to help you .

We are unable to service your return request of your product. This item is not eligible for return as per our policy & we won't be able to proceed with your return request.


If you want to return the order and your payment of mode cash is delivery, then your refund will be given in your bank account.


Our conversation as no end we have given all information regarding your concern so this chat is closing from our side. Thank you for chatting with us. Stay safe and have a good day!


I request you to please share the valid bank details on the reply of the email which we had sent you so that we can initiate the amount.
And then we will revert you for this within 24-48hrs.

ODA
Sir as i can checked your order is at your destination city but our courier partner is unavailable to deliver your product at your specification given address so i request to you please self pickup your order from your nearest ........... courier center otherwise your order will be return back to the seller and get cancelled.

Here are the tracking details for easy tracking
Courier Name :
AWB Number :
Courier Contact Number :
Courier Website :

Jase ki mai check kar pa rahe hu apka order apki city pe punch chuka hai hamre courier partner kise karan vash apke specific delivery address mai order deliver nhi krva sakhte hai. Apse request krungi aap kise nearest courier center se order khud self pickup kar lijiye warna apka order cancel ho jaye ga.


I request you please check your email id we will share your proof of delivery on this 23/11/2020. so i will request you please check and revert back us. If you will not agree that proof of delivery/signature our team will investigation on it.

I request you to kindly help me with the Product Image. So that our team will check and provide to best resolution for that I am sending you mail please share images on that.

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