Notes

(6:22:29 PM) (Client) Walmart Bot said: Contact ID: 129547491394
(6:22:30 PM) (Client) Bot said: Hello, welcome to the Walmart Help Center! I am Walmart’s automated support assistant.
(6:22:30 PM) (Client) Bot said: We do our best to stock up on the hottest items to meet customer demand, but some items fly off the shelf more quickly than others. Some items may show available when added to your cart, but they are not guaranteed until your order is placed and confirmed. Our agents do not have additional access to inventory or information on when an out of stock item will be available again.
(6:22:30 PM) (Client) Bot said: What can I help you with today?[My most recent order] [A different order] [Something else]
(6:22:31 PM) (Client) Customer said: My most recent order
(6:22:31 PM) (Client) Bot said: Order History Display
(6:22:31 PM) (Client) Bot said: No problem! Select from your orders below.
(6:22:32 PM) (Client) Customer said: 6022050381514
(6:22:32 PM) (Client) Bot said: Ok, I’ve got your order. What can I help you with?[Track this order] [Start a return] [Cancel this order] [It's something else]
(6:22:32 PM) (Client) Customer said: It's something else
(6:22:33 PM) (Client) Bot said: I can connect you to someone to help. Before I do that, can you describe what you need in your own words?
(6:22:33 PM) (Client) Customer said: battery is not charging
(6:22:33 PM) (Client) Bot said: Ok, let’s connect you. How would you like us to contact you?[Start chat (1 min wait)] [Email me (within 24 hrs)] [Call me (1 min wait)]
(6:22:34 PM) (Client) Customer said: Start chat (1 min wait)
(6:22:48 PM) (System) Walmart said: AgentJoined,19930368,vn5127r,Maria Cifuentes
(6:22:49 PM) (System) Walmart said: Good news! Our agent Maria has joined the conversation.
(6:22:57 PM) (Agent) Maria said: Good afternoon! I hope you are doing well today. Thank you for contacting us at Walmart.com. Is there something in particular I can help you with?
(6:23:04 PM) (Client) Customer said: The battery on my scooter i just received is not charging.
(6:23:27 PM) (Client) Customer said: is there someone i can talk with or can you send me another scooter and I'll return this one?
(6:23:43 PM) (Client) Customer said: the scooter seems quite used.
39.56 (6:23:43 PM) (Agent) Maria said: I am sorry to know the battery on your scooter is not charging. I am happy to help you out!
(6:23:50 PM) (Agent) Maria said: May i have your order number please?
(6:23:56 PM) (Client) Customer said: 6022050-381514
12.51 (6:24:08 PM) (Agent) Maria said: Thank you very much!!!
(6:24:15 PM) (Agent) Maria said: Please allow me a moment.
(6:24:29 PM) (Client) Customer said: thank you
304.91 (6:29:34 PM) (Agent) Maria said: Thank you for waiting! I have checked my system and at the moment I am only able to offer a refund, so you can return the item and place another order, or you can contact the manufacturer, which in this case is Hover 1 so that they can give you a replacement for the battery, which one would be best for you?
(6:30:09 PM) (Client) Customer said: If i order another one, the price is higher then what i purchased it for.
(6:30:19 PM) (Client) Customer said: Can you give me the price I purchased it for?
(6:30:57 PM) (Client) Customer said: The scooter brand is Bird. Is Hover 1 the contact for this Bird scooter?
163.34 (6:32:52 PM) (Agent) Maria said: I may have to ask my supervisor for the price reduction, however, since it was an item with a black Friday deal, I am unable to offer the price reduction.
(6:33:49 PM) (Client) Customer said: but the scooter doesn't work. can't you give me the same item for the same price since it's defective?
2.32 (6:33:52 PM) (Agent) Maria said: According, to the order number you gave me, the item is a Hover-1 Dynamo Electric Folding Scooter, LCD Display, Air-Filled Tires, 16 MPH Max Speed - Black
(6:33:59 PM) (Client) Customer said: nono
(6:34:28 PM) (Client) Customer said: Renewed Bird ES4-800 Electric Scooter-Dual Battery- 28 mile Range-800 Watt Motor, Ground Effect Lights, Front Shock Absorption, 15.5 MPH, Ultra-Lightweight, Electric Scooter for Adults
(6:34:41 PM) (Client) Customer said: this is what i purchased. you're looking at something else.
49.08 (6:34:48 PM) (Agent) Maria said: As I told you, I will ask my supervisor, but it is not a guaranty.
(6:35:03 PM) (Agent) Maria said: i am sorry for the misunderstanding, let me check it out.
(6:35:05 PM) (Client) Customer said: 6022050-381514
(6:35:29 PM) (Client) Customer said: I did not buy a Hover 1
79.55 (6:36:24 PM) (Agent) Maria said: You are right, the item number in my system is wrong.
(6:36:58 PM) (Agent) Maria said: The manufacturer is Bird, as you said.
(6:37:22 PM) (Client) Customer said: Great. So can i order another one with the same price i bought it for?
14.11 (6:37:36 PM) (Agent) Maria said: i will ask my supervisor for the price reduction.
(6:37:41 PM) (Client) Customer said: thanks.
(6:37:58 PM) (Client) Customer said: tell him i am replacing a defective one i just bought.
198.70 (6:41:00 PM) (Agent) Maria said: I have asked, please allow me a minute while I receive a response.
(6:42:06 PM) (Client) Customer said: thanks.
162.18 (6:44:48 PM) (Agent) Maria said: Thank you for waiting, we are still checking on your issue.
(6:44:55 PM) (Client) Customer said: Ok. Thanks.
104.59 (6:46:40 PM) (Agent) Maria said: In the meantime, would you please send me the webpage link for the item that is available on Walmart.com, because I have one, but it seems to be sold by MallStop
(6:48:11 PM) (Client) Customer said: https://www.walmart.com/ip/Bird-ES4-800-Electric-Scooter-Dual-Battery-28-mile-Range-800-Watt-Motor-Ground-Effect-Lights-Front-Shock-Absorption-15-5-MPH-Ultra-Lightweight-Scoote/820461710
(6:49:00 PM) (Client) Customer said: I added the Bird scooter to my cart already.
95.70 (6:49:47 PM) (Agent) Maria said: Thank you for the link, it appears that the item is sold by a third party vendor, so we are unable to make a price match.
(6:49:47 PM) (Client) Customer said: MallStop has it for $399. I purchased it for $199 at Walmart.com
40.13 (6:50:27 PM) (Agent) Maria said: I understand, I am still speaking with my supervisor to see what we can do for you, because it appears that the item number is wrong
(6:50:48 PM) (Client) Customer said: Since it's defective can't Walmart give the $200 credit?
(6:51:12 PM) (Client) Customer said: I was excited to get this scooter and now it doesn't work.
(6:51:37 PM) (Client) Customer said: Where the customer service to make my situation right?
115.70 (6:52:44 PM) (Agent) Maria said: I completely understand how you feel, I would be feeling the same. I am really doing my best to find the best solution for your concern.
(6:52:56 PM) (Client) Customer said: Please help me.
7.29 (6:53:03 PM) (Agent) Maria said: I know it is taking some time, but I assure you I will help you out.
(6:53:43 PM) (Client) Customer said: Thanks.
338.43 (6:59:21 PM) (Agent) Maria said: Thank you for waiting, unfortunately, the scooter you bought is no longer sold by Walmart.com at the moment. I am also unable to tell you when the item will be restocked, so I can only offer you the refund for 217 dollars.

On the other hand, I really understand how excited you were for the scooter, so I can give you the manufacturer customer service number: (855) 237-9944 so that you can contact them directly and see if they can replace you the battery or the scooter.
(7:00:03 PM) (Agent) Maria said: Once again I am rally sorry for the inconvenience, we are doing our best to fulfill our customers expectations this time around the year.
(7:00:24 PM) (Client) Customer said: I'm very disappointed my issue was resolved satifactorily
(7:01:22 PM) (Client) Customer said: The number you gave me doesn't exist.
(7:01:34 PM) (Client) Customer said: I tried to call and there's no such number
82.35 (7:01:46 PM) (Agent) Maria said: I am really sorry, I did my best, and spoke with all my supervisor to find the best solution for you.
(7:02:21 PM) (Agent) Maria said: I am going to search for the number again, because that is the one we've got, please allow me amoment.
(7:02:29 PM) (Client) Customer said: can you check the number again?
134.05 (7:04:43 PM) (Agent) Maria said: I have double checked and the number is 1-866-205-2442
(7:04:57 PM) (Agent) Maria said: Once again I am really sorry for the inconvenience.
(7:05:07 PM) (Agent) Maria said:
Is there anything else I can assist you with today?

(7:06:52 PM) (Agent) Maria said:
I have not heard from you in a few minutes. Are you still with me?

(7:08:08 PM) (Agent) Maria said:
I am going to close this chat due to inactivity. If you still need assistance, please remember that you can visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us.