Notes

Thank you for contacting Walmart.com, I hope you are having a great day. My name is Yamile J and I will be assisting you today.
What can I do for you?

Hello, How may I help you today ? I will glad to assist you.

 I want to make sure if you receive all the information for me today ?
For sure,I want to know if I can do something else for you today?
You are very welcome, I want to know if I can do something else for you today?
Do you need something else today?
going to close this chat due to inactivity.

You are very welcome. Is there anything else I can assist you with today?

I am afraid of disconnection due inactivity and I have not heard from you in a few minutes. Are you still with me?

MANAGER
In order to resolve this issue as soon as possible, I'm going  to escalate this to my manager , he will take care of this  ,could you please allow us 48 hours to get everything done for you .

I’ve completed the cancellation request. The system will attempt to cancel the order until it is delivered. As a reminder, if the cancellation request is successful, you’ll receive an email confirming your item has been canceled. This typically happens within 48 hours. You may also check status of your cancellation request in Your Account.

I'm truly sorry for this situation with your package, I know this is really important for you so let me check what I can do in order solve this right away.

REPLACEMENT
I've researched your order and have determined that it was lost during shipment. I apologize for the inconvenience. Would you like me to send you a replacement?

REFUND
I've issued a refund of [INSERT $ AMOUNT] for your item. You will receive a confirmation email as soon as the refund is processed. The refund will post to your original payment method within 5 business days.

I've replaced the [INSERT ITEM NAME] in your order. You'll receive an email confirmation with your new order number shortly. The replacement will arrive by



TAXES
 I've issued a refund of $[INSERT AMOUNT] for the taxes on order number [INSERT ORDER NUMBER]. The refund will post to your original method of payment within 5 business days or less.

 I'm sorry your item was [INSERT REASON]. Would you like me to start the replacement process?

I've replaced the [INSERT ITEM NAME] in your order. You'll receive an email confirmation with your new order number shortly. The replacement will arrive by
Remember this replacement doesn't have any extra charge.

Thank you for allowing me the opportunity to resolve your concerns

Unfortunately, as a chat Customer Experience Champion, I am unable to make outbound calls; however, I'd be happy to provide you with the number. [INSERT STORE/CARRIER/PARTNER] can be reached at [PHONE NUMBER].

Once again I'm so sorry for this situation, I  know this item is really important for you.

If you have any other question you can let me know at this moment.

It's been a pleasure assisting you today. Unfortunately The system is going to disconnect us due to inactivity. If you need any help in the future, please remember that you can also visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us and have a great day!
Due to high demand, this order may be delayed 1 or 2 business days. Please note, we are working with our carrier and fulfillment partners to deliver them as soon as possible. We will send an email with tracking as soon as the consoles ship, and you can also find your latest status on the site/app. Regarding any compensation you will also receive this information by email. 
In order to assist you further, I will be transferring you to our Customer Resolutions Team. Our Senior Resolutions Specialist will be happy to assist you. Do you mind holding while I transfer your chat?

Thanks for the interest in this item, and unfortunately the item won't be in stock today, we've been asking to our supervisor and managers and Walmart is not giving the exact date yet 
Thanks for the interest in this item, and unfortunately the item won't be in stock today online and stores, , we've been asking to our supervisor and managers and Walmart is not giving the exact date yet I'm sorry, if the item will be back in stock it will be post on our website . 
 
I'm sorry to tell you that we don't have an update on when it will be in stock again. We are still waiting for that update.  The website will update when the information is available.

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