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opening2: Hi, customer, I'm really sorry to hear that . Not to worry, I'll do my best to help you with this matter and provide you with the best solution possible. Would you be so kind and provide me more information in how can I help you?
Marketplace: Thank you for your patience, I have reviewed all the information of your order, and I noticed that this item is sold and shipped by one of our third party vendors, , So in order to have the best assistance regarding your issue, I will have to get in contact with them, since they manage their own system. Would that work for you?
Out of stock: I'm really happy that you are trying to get this item with us, but I am afraid that for the moment is not available and we are not sure when it will come back in stock. I definitely understand how important is for you to get this item, so don't worry,, I can turn on the in-stock-alert for you! In that way you will be immediately noticed by email when the item comes back in stock, so you can buy it the moment it is available again.
Empathy statements:
1: I'm truly sorry . Be assured you got the right person today to assist you with this matter!
2: I understand why you contacted us today. This is definitely not the service you deserve as a valuable customer. Allow me a moment to check what options I have available for you.
3: I definitely understand your concerns about and why is important for you to resolve it. Be assured I will do my best to properly handle this issue and help you with a solution for it.
4: I've read your query. We sincerely apologize about this issue with . Rest assured I'll do everything I can to help you with this matter and get the best solution for you.
5: I definitely understand you contacted us because . Not to worry. You got an expert today and I will do my my best to provide you with a proper solution for this issue!
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