Notes

Hi, Good Morning! I am Ravi . How can I help you?

Just a reminder for you to answer.
Jawab dene ke liye ek reminder hai.

Are you talking about this order.?
Kya aap iss order kei bare mei baat kr rhe hai.?

Please provide your Order id/Suborder id/Registered Contact Number, So that I can help you!

Please share your Order/Suborder/Registered Contact Number, So that I can assist you!



Please apna registered mobile number ya order ID btaye taki main check krke apko jankari de sku.




Details dene kei liye dhanyavad, Mujhe thoda sa samaya dijiyega taaki mei aapke order ki jaankari check kr saku.


I will quickly check the information for you. Kindly allow 2-3 minutes. We appreciate your cooperation here.






Aap 2-3 minute ka samay dijiye taki main apke order ki jankari check ki ja ske. Apke sahyog ki sarahna karte hain.


There is no need to worry, I've done all possible things and I assure you'll receive your order as soon as possible.



Maafi chahunga apko preshani hui.Aap nishchint rhe apko order ki jldi hi krwayi jayegi.




I hope you are satisfied with the information provided by me! Is there anything else i may assist you?



Asha hai ki aap meri di gyi janakari se santusht hain ! Kya main apki aur koi sahayta kar sakta hun?

I am glad that I was able to help you with the required information. It was nice talking to you. Thank you! Have a nice day.



Apki help krne me mujhe khushi hui! Aapse baat krke acha lga ,humein sampark karne ke liye dhanyavaad! Apka samay shubh rhe.

I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting us! Have a good day!
Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. humein sampark karne ke liye dhanyavaad! Apka samay shubh rhe.


I am really sorry to hear that you are facing such an issue. I have registered your request with us. Don't worry, I will be personally working on your case to provide you the resolution at the earliest.



Maafi chahunga apko preshani hui, Apki request register krdi gyi h. Aap nishchint rhe apki complaint par mere dwara khud kaam kiya jayega taki jald se jald apko resolution diya ja ske.

HINDI CLOSING;;;;;;;

Maafi chahenge koi uttar na milne ke karan is baatcheet ko samapt kiya ja raha hai. Snapdeal ko apna keemti samay dene k liye dhanyawad, apka samaya shubh ho.


Please elaborate your concern clearly so i can better assist you.





Apse request karunga kripya 92126 92126 par sampark kare ye hamra helpline number hai.




I request you to please contact on 92126 92126 its our customer helpline number.


Whatsapp Chat ID
———————————-——————-
issue – specific delivery//
Action Taken – replied on whatsapp
Communication –info shared // cx agree

Whatsapp Chat ID
–——————————-——————-
issue – cx wants cancel the order//
Action Taken – replied on whatsapp
Communication –info shared//cx agree


Whatsapp Chat ID
———————————-——————-
issue – delivery status//
Action Taken – replied on whatsapp
Communication –info shared // cx agree

Whatsapp Chat ID –
———————————-——————-
issue –cx wants refund
Action Taken – replied on whatsapp
Communication – info shared // cx agree



delivery appolgy
I know that there has been a delay but please be assured that we are working hard to get your item to you at the earliest.


I have registered your request with us. Don't worry, I will be personally working on your case to provide you the product as soon as possible.



I am directly escalating your concern to the higher authority of and I will personally review your account and make sure that your order will get delivered at the earliest.

UD
Sir, jesa ke check kar pae rahe hoon apke product ke delivery abhi tak nahi ho pae apka product Customer Delay ke karan delivered nahi ho paya hai. kya apko 5/11/2020 ko koe call aae the delivery ke regarding .

REFUND RELATED;;;;;;;

I have checked the details and your refund was initiated on 29/10/2020 by us. I am really sorry that you did not get the refund till now
I would request you to please get in touch with your Bank and share your bank account statements in PDF format from date 29/10/2020 till today for that i m send you a mail on your registered mail id once we receive your mail after that our team will revert to you with in 24 to 48 hrs.

If MFG created & shipped -
Sir/ma'am, i am really sorry, your item is already shipped & its with the courier. No changes can be made now.
If your new address is near by to your existing, you can coordinate with the courier boy to get your item delivered as per your preference.





"We are unable to change the name and address details for your order as it has already shipped. In case you wish to change your name and registered address for future orders, please follow these simple steps:

- Go to My Orders
- Click on ‘Saved Addresses’ on the left of the page
- Change your name and address and click on ‘Save’




If you require any further assistance, feel free to reply to this email. We’d be glad to help you.


OFP PICKUP

Sir , jesa ke check kar paa rahe hoon aaj apke order ke pickup ke leyai hamare pickup boy out for pickup hai. To apse request karunge please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham tak apka order apke door steps par pickup krwa deya jae.
Aur mai apke es order ka case manager bhe hoon to mai poora dhyan rakhunga ke apka order ka pickup krwa deya jae.


OUT FOR DELIVERY;;;;

Sir , jesa ke check kar paa raha hoon aaj apke order ke delivery ke leyai hamare delivery boy out for delivery hai. To apse request karunga please sham tak ka wait karlejeyai, hamare poore koshish rahaege aaj sham tak apka order apke door steps par deliver krwa deya jae.
Aur mai apke es order ka case manager bhe hoon to mai poora dhyan rakhunga ke apka order apko delivered krwa deya jae.

If within TAT
I have checked the details and your refund was initiated on <date> by us and banks usually takes around (Refund TAT) to reflect the amount in your account.
Don't worry sir/ma'am, your refund will reflect in your account soon.

If you do not get the refund within the timelines, please contact us. we will be happy to help you .

If outside TAT
I have checked the details and your refund was initiated on <date> by us. I am really sorry that you did not get the refund till now .
I would request you to please get in touch with your Bank and share this reference number <Ref #>.

Please feel free to contact us again, if you do not get a resolution from the bank. we will be happy to help you


Free gift offer

Once the order is placed, the link with code will be sent to the you within 3 days then you have to click on the link which will take you to a different website.

Then you need to pay delivery charges (Rs 89) also for the free gift that you will get with the original order.

Sir, Jab aap order placed karte hain apko ek link milta hai product place karne ke 3 din ke andar jab aap uspe click karte hain toh apko new website pe le jata hai.

Apko vaha pe delivery charges (Rs 89) pay karne hote hain, Tab apko apke order ke sath free gift milta hai.


Snapdeal gaurantee
Snapdeal ek market place hai, jahaan aapake jaise khareedaar hamaare platform par hamaare vikretaon dvaara suchibaddh vastuon ko khareedate hain.
ham keval un vikretaon ko parishramapoorvak anumodit aur protsaahit karate hain, jin par aapako aparaajey keematon par uchch-gunavatta vaalee vastuon ko bechane ke lie bharosa kiya ja sakata hai.


Dispatch charges
I would like to inform you that free delivery offer is for prepaid orders as you have used cash on delivery so I am really sorry but you are not eligible for this .
If you wish to avail this exciting offer you may cancel this order and place this order through prepaid mode of payment.

Pickup hindi
Maafi chahunga apko preshani hui.
Apka concern update kar deya gya hai sir, aana wale 2-3 din ke andr puri kosis rhegi apke order ka pickup jald se jld kraya jaye.

RTO
Maafi chahunga apko preshani hui.
jaisa ki mai check kar paa rha hu apka order courior partner apko deliver nhi krva paye the isliye yeh order wapis ho chuka hai apse request kruga ap nya order place kare hmari puri kosis rhegi apka order jld se jld ap tak ponchaya jaye


Fraud hindi
apko btana chahunga ki Snapdeal ki taraf se kabhi bhi ese offer ke regarding call nhi ki jati aur na hi paise ki demand nahi ki jati he.
Main aapko batana chahunga ki ye calls aur messages Snapdeal ki taraf se nahi kiye gaye hai ye sabhi fake calls hain jo apke sath fraud krne ke liye kisi fraud person ne kiye hai.

Aapse request karunga ki aap inhe ignore kijiye kyuki Snapdeal ki taraf se koi bhi offer aapko call ke through nahi bataya jata hai. Hamare sabhi offers aapko website/app par hi show kartein hain
Aap nischint rhe hmari team bhi is mamle par kaam kr rhi hai aur inke uper sakht action liya jayega.

OUT fOr delivery
main dekh sakata hoon ki aapaka order abhee "delivery ke liye nikla hua hai" aur aapako jald hee courior teem se ek call praapt hoga.
saath hee, main ab aapaka case manager hoon jo aapake order kee dekhabhaal karega. krpaya nishchint rahen