Notes

TAT__________________________________________
UPI : 5 working days
Prepaid : 7-10 BD
COD ofline : 6 days Online : 2hrs
Replacement : 4-7 BD
PDWP : 6 days
Empty Parcel : 7 days
after pickup goto warehouse TAT : 7-8 working days

http://172.16.201.107:8080/agent-dashboard/ob.php
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cx wants delivery asap
Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888

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Callme experiment //Call didn't connect to cx //CMB Non Connect msg send//11322 mandeep

Callme experiment //language barrier 11322 mandeep

Callme experiment //no response from cx side - call drop by cx 11322 mandeep

Cx is using the abusive language so after giving warning call disconnected. 11322 mandeep




Callme experiment //As there is no response from cx side hence after giving warning call disconnected from this end. 11322 mandeep

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Fraud call:
Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest // infomation shared to cx and ask not to share any confidential details // cx agree 11322 mandeep
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Pickup Cases:
Callme experiment //cx want to return the product // PUC not done // RL panel filled // TAT share// cx agree 11322 mandeep

Callme experiment //cx asking about order pickup as it was out for pickup // ask cx to wait// cx agree 11322 mandeep




Callme experiment //PUC already done // RL panel filled // TAT share // cx agree 11322 mandeep

Callme experiment // cx said PUC already done but not yet updated // cx for refund / infro shared / ask cx to wait // cx agree 11322 mandeep

Callme experiment //PUC done // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree 11322 mandeep

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Offer details:
Callme experiment //cx asked about offer details //information share with cx 11322 mandeep

Callme experiment //cx asking about voucher// information shared with cx 11322 mandeep




Callme experiment //cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree 11322 mandeep

Callme experiment //cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree 11322 mandeep
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Product info.
Callme experiment //cx asked about details of product and price // information shared with cx //cx agree 11322 mandeep

Callme experiment //cx asked about free photo frame gift // information shared with cx //cx agree 11322 mandeep

Callme experiment //cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree. 11322 mandeep

Callme experiment //cx ask about the originality of the product // told to cx that assured products will be deliver to cx from assured sellers // cx agree 11322 mandeep

Callme experiment //cx want to know about the warranty of the product // information shared to cx as per PDP // cx agree 11322 mandeep

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Return request case:
Callme experiment //cx wants to return the order//wants refund asap /complaint taken / TAT shared//cx agree 11322 mandeep

Replace request case:
Callme experiment //cx wants to return the order//wants replacement of the order /complaint taken / TAT shared//cx agree 11322 mandeep
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Refund Cases-
Callme experiment //cx told payment deducted but order not confirmed // Refund Tat shared to cx // cx agree 11322 mandeep

Callme experiment //cx ask for refund status // refund initiated // TAT shared // cx agree 11322 mandeep




Callme experiment //cx ask for refund status // refund not initiated //complaint forwarded // TAT shared // cx agree 11322 mandeep




Callme experiment //cx ask for refund status // told to cx to share bank statement as per mail send // cx agree 11322 mandeep

Callme experiment //cx told that he has shared the bank details // informed to cx to wait //TAT shared //cx agree 11322 mandeep

Callme experiment //cx ask for refund status //NEFT details not present // macro send and informed to cx to provide bank details//cx agree 11322 mandeep




Callme experiment //cx ask for refund status // refund initiated but not yet reflected // compaint raised // TAT shared // cx agree 11322 mandeep




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Order status:
Callme experiment //cx asked about the order status // dispatched date & DDR shared // send SMS Delay Dispatch// cx agree 11322 mandeep
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Specific delivery:
Callme experiment //cx want delivery before promise date // assured to cx for fast delivery // DDR shared //cx agree 11322 mandeep
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item OFD :
Callme experiment //cx asked about the order status // item OFD same day // ask cx to wait // cx agree 11322 mandeep
share courier boy's number

item OFD UD :
Callme experiment //cx asked about the order status //UD mark// item OFD same day // ask cx to wait // cx agree 11322 mandeep
share courier boy's number
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RTO :
Callme experiment ///cx asked about the order status /// UD_ mark / / RTO mark // apology done //suggest to place a fresh order// cx agree 11322 mandeep

UD Cases :
Callme experiment ///cx asked about the order status /// UD_ mark / / FNDR filled / ask cx to wait/ cx agree 11322 mandeep

ODA Cases :
Callme experiment //cx asked about the order status // UD_ mark // Out Of Delivery Area // ask to cx self pickup from courier boy // also share number of courier boy to cx // cx agree 11322 mandeep

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order late beyond promisse date
Callme experiment //cx asked about the order status // order is late beyond promise date // complaint forward // ask cx to wait // cx agree 11322 mandeep
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Order Stuck case:
Callme experiment // cx asked about the order status // order stuck at one location /complaint taken//TAT shared // apology done /cx agree 11322 mandeep
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Cancellation Cases:
Callme experiment //cx want to cancel the order// cancellation request taken // cx agree 11322 mandeep

Callme experiment //cx want to cancel the order// already cancel // infro shared // cx agree 11322 mandeep

Callme experiment //cx want to cancel the order//status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree 11322 mandeep

Callme experiment //cx want to know the reason of order cancellation // info shared to cx // request to cx to place a new order // cx agree 11322 mandeep

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Address change:
Callme experiment//cx wants to change the delivery address //so do as per cx VOC //cx agree 11322 mandeep

Callme experiment//cx wants to change the delivery address //so deny to cx as it is not in editable state // cx agree 11322 mandeep
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Callme experiment //PDWP case /complaint taken/ 6 D TAT shared /apology done/cx agree 11322 mandeep

Callme experiment //PDWP case //POD Deniel//complaint taken/ 7-8 working D TAT shared /apology done/cx agree 11322 mandeep
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Callme experiment//Empty parcel case // complaint taken // 7 D TAT shared // cx agree 11322 mandeep
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Callme experiment//item shipped together case// complaint taken//TAT share 11322 mandeep