Notes

CREDIT CARD REFUND INTI

Hi Stephen,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '8297202061' to talk to you about your concern but could not reach you.

We understand your query about the refund for your product 'Prestige Pearl Aluminium Manual Gas Stove'.

We are sorry for the trouble you had to go through.

We would like to let you know that the seller has refunded Rs.2572/- for your order 'OD120359627036573000' to your Credit card on December 02, 2020. This will be credited to your account by December 14, 2020, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number '062527'.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Have a nice day!

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


NEFT REFUND

Hi Sumit,

Thanks for your valuable time over the call.

We understand your query about the refund for your product 'Saimon Training & Gym Shoes For Men'.

We are sorry for the trouble you had to go through.

We would like to let you know that the seller has refunded Rs.344/- for your order 'OD120313739072247000' to your Bank account on December 02, 2020. This will be credited to your account by December 03, 2020, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number '033700385070'.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Have a nice day!

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

BUY TIME INVOICE

Hi Smîth,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9762472319' and '9970116597' to talk to you about your concern but could not reach you.

We understand that you want an invoice for your product 'Samsung Galaxy S Duos 2 S7582 (Pure White)' with the order ID 'OD40418056039'.

We are sorry for the trouble you had to go through.

Since, we have forwarded your issue to our concern team, we request you to wait. Please be assured that we'll look into this and get back to you with an update by December 08, 2020.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

WAOT AND REFUND EGV

Hi,

Thanks for your valuable time over the call.

We understand that the product 'BAGRIN Combo Pack of 2 Shoes Casuals For Men' you received is different.

We are sorry for the trouble you had to go through.

We would like to ;let you know that as specified by you, a return request has been created for the order and a refund of Rs.709/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be added to the Gift Card section of your Flipkart account within 02 business days and you can check the balance here: http://fkrt.it/6jBxorNN

Please keep the item along with the original product box, accessories and tags ready for pickup by December 03, 2020 as the Wishmaster from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

We would like to thank you for your continued trust and support.

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

NEFT DETAILS SOLVED

Hi Kunal,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '8879715550' to talk to you about your concern but could not reach you.

We understand that you have received a wrong product 'Avon Anew Reversalist Complete Renewal Toner Women' with the order ID 'OD120298053569126000'.

We are sorry for the trouble you had to go through.

We would like to let you know that the seller will need a few details so that they can refund the amount to your bank account as requested by you.

1. Account Holder's Name (should be the same as registered for the order) -
2. Bank Name and Branch -
3. Savings Account Number -
4. IFSC -

Once you write back to us with these details, a refund will be initiated to your account. You'll receive another email and SMS with more details as soon as the refund is initiated.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

We hope to hear from you soon.

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

PAYMENT FAILED PHONEPE...

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7052511010' and '8375967192' to talk to you about your concern but could not reach you.

We understand that the payment has been deducted from your Bank account for your product 'Flipkart SmartBuy Non-Stick 1100W Dry Iron' but it is not confirmed.

We are sorry to hear that your order didn't go through as the seller has not received the payment for the order 'OD220377496443924000' due to a system error.

In the unlikely event of the amount being debited from your PhonePe account, it will be reversed within 08 business days from the date of the transaction.

If you still wish to buy the item, you can place a new order and can also choose cash on delivery as the payment mode.

In case the amount has not been credited, we request you to write an email to '[email protected]' and you can call them on '01246789345' and they will surely help you out.

If you need any further assistance feel free to get back to us or you can visit our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

HOW TO USE GIFT CARD..

Hi,

Thanks for your valuable time over the call.

We understand that your query about the refund for your product 'Indianara GAUTAM BUDHA (2207) WITHOUT GLASS Digital Reprint 10.6 inch x 13 inch Painting' with the order ID 'OD120296787203321000' and you want to purchase the product by using a Gift Card.

We are sorry for the trouble you had to go through.

As per our telephonic conversation, you have confirmed that you got the refund.

We would like to let you know that there is no need for a Gift Card number and pin to redeem the gift card.

Please follow the below steps for pay with a Flipkart Gift Card:

1. Go to flipkart.com and select the items you want to purchase. When you are ready to checkout, click 'Proceed To Pay'.

2. Select the 'Pay By Gift Card' option.

3. If the Gift Card value doesn't cover your Order total, you will be prompted to select an additional payment method. You can pay the rest of the payment using Debit Card, Credit Card, Net banking or PhonePe wallet.

However, you cannot pay using the rest of the payment with the Cash on Delivery payment option.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

INSTALLATION NOT REQUIRED FOR GYSER...

Hi Manvendra,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9494339878' and '9704559660' to talk to you about your concern but could not reach you.

We understand your issue about the installation of your order 'OD117202422528259000' for 'Whirlpool 190 L Direct Cool Single Door 3 Star Refrigerator'.

We are sorry for the trouble you had to go through.

We'd like to let you know that the product doesn't require any installation and the same is mentioned on the product page.

Free installation at all municiple pincodes, You need to call at 1800110303, 18001031313

However, you can take help from the brand but they will charge you accordingly.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


PHONEPE REFUND PILOT

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7052511010' and '8375967192' to talk to you about your concern but could not reach you.

We understand that your issue about the refund for your product 'Surexo Boots For Women' with the order ID 'OD120258103559673000'.

We are sorry for the trouble you had to go through.

We’d like to confirm that the seller has refunded Rs.539/- to your PhonePe account on November 24, 2020 with the reference number: 'P2011241747459279115270' and this amount should have been credited by now.

You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN

In case the amount has not been credited, we request you to write an email to '[email protected]' and you can call them on '01246789345' and they will surely help you out.

If you need any further assistance feel free to get back to us or you can visit our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.