Notes

https://docs.google.com/forms/d/e/1FAIpQLScTlVzgGLxpeNpcfDYm7gyCUdPMORmSKBHvoSopx4sWMlibTQ/viewform

FB BAD RATING DEATAILS

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ISSUE :- LOW QUALITY OF PRODUCT ( CX WANT TO RETURN THE PRODUCT )
ACTION TAKEN :- COMPLAINT TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
ASK TO WAIT 24-48 HRS
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :- LOW QUALITY OF PRODUCT ( CX DON'T WANT TO RETURN THE PRODUCT )
ACTION TAKEN :- FEEDBACK TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur



ISSUE :- PRODUCT WAS DEFECTIVE ( CX WANT TO RETURN THE PRODUCT )
ACTION TAKEN :- COMPLAINT TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
ASK TO WAIT 24-48 HRS
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :- PRODUCT WAS DEFECTIVE ( CX DON'T WANT TO RETURN THE PRODUCT )
ACTION TAKEN :- FEEDBACK TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :- PRODUCT WAS DAMAGED ( CX WANT TO RETURN THE PRODUCT )
ACTION TAKEN :- COMPLAINT TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
ASK TO WAIT 24-48 HRS
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :- PRODUCT WAS DAMAGED ( CX DON'T WANT TO RETURN THE PRODUCT )
ACTION TAKEN :- FEEDBACK TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :- PRODUCT WAS DIFFERENT WHAT CX ORDER ( CX WANT TO RETURN THE PRODUCT )
ACTION TAKEN :- COMPLAINT TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
ASK TO WAIT 24-48 HRS
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :-PRODUCT WAS DIFFERENT WHAT CX ORDER ( CX DON'T WANT TO RETURN THE PRODUCT )
ACTION TAKEN :- FEEDBACK TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur

ISSUE :- PRODUCT WAS DIFFERENT IN COLOR / SIZE ( CX WANT TO RETURN THE PRODUCT )
ACTION TAKEN :- COMPLAINT TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
ASK TO WAIT 24-48 HRS
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :-PRODUCT WAS DIFFERENT IN COLOR / SIZE ( CX DON'T WANT TO RETURN THE PRODUCT )
ACTION TAKEN :- FEEDBACK TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :- PRODUCT WAS SAME BUT DIFFERENT AS DESCRIPTION MENTION ON SD SITE( CX WANT TO RETURN THE PRODUCT )
ACTION TAKEN :- COMPLAINT TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
ASK TO WAIT 24-48 HRS
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :-PRODUCT WAS SAME BUT DIFFERENT AS DESCRIPTION MENTION ON SD SITE ( CX DON'T WANT TO RETURN THE PRODUCT )
ACTION TAKEN :- FEEDBACK TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :- DELAY IN DELIVERY / COURIER BOY NOT DELIVERY
THE PRODUCT AT DELIVERY LOCATION ( CX DON'T WANT TO RETURN THE PRODUCT )
ACTION TAKEN :- FEEDBACK TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :- NO ISSUE
ACTION TAKEN :- FEEDBACK TAKEN
COMMUNICATION :- CX SAID I HAVEN'T RECEIVE ANY FEEDBACK SERVERY
EDUCATE CX ABOUT THE GOOD / BAD RATING
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :- PROMO CODE DISCOUNT INFO
ACTION TAKEN :- FEEDBACK TAKEN
COMMUNICATION :- EDUCATE CX ABOUT PROMO CODE // USAGE AND T & C
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :-NO ISSUE ( CX RATED US BY MISTAKE )
ACTION TAKEN :- FEEDBACK TAKEN
COMMUNICATION :- WANT TO RATE ANOTHER PRODUCT OR RATED US BY MISTAKE
EDUCATE CX ABOUT THE GOOD / BAD RATING
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :- RARE ISSUE ( ___________ )
ACTION TAKEN :- COMPLAINT TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
ASK TO WAIT 24-48 HRS
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur


ISSUE :- PART AND ACCESSORIES MISSING ( CX WANT TO RETURN THE PRODUCT )
ACTION TAKEN :- COMPLAINT TAKEN
COMMUNICATION :-APOLOGY AND ASSURANCE DONE
ASK TO WAIT 24-48 HRS
CX AGREE
( CALLING FOR RB BAD RATING )
Agent- Ankur