Notes

DELHIVERY:18001036354
BLUEDART:18602331234
ECOM EXPRESS:18602331234
EXPRESS BEE: +9102049116100 /[email protected]
shadow fax:9205182434, 7290018090
[email protected]

issue:delivery related query
Action:PDD given/info passed about current location
communication:icx wanted to know about when the product delivery will be attempted//PDD shared //cx requested assured of delivery as soon as possible //cs agreed
CISCO:60043/VAIBHAV

issue:delivery related query
Action:PDD given/info passed about current location
communication:icx wanted to know about when the product delivery will be attempted//PDD shared //cx requested assured of delivery as soon as possible //cs agreed
CISCO:60043/VAIBHAV

issue:delivery related query
Action:PDD given/info passed about current location
communication:icx wanted to know about when the product delivery will be attempted//PDD shared //cx requested assured of delivery as soon as possible //cs agreed
CISCO:60043/VAIBHAV



issue:
Action:
communication:
CISCO:60043/VAIBHAV

http://192.168.1.111/
http://172.16.201.116/ad/getuser.php?agentSummary=60043
https://ap19.salesforce.com/console

issue:specific delivery on 26 nov
Action:request taken//
communication:assured if possible wil try to deliver by 26 nov//cx agreed
CISCO:60043/VAIBHAV

issue:cx wants to cancel the order becaues he wont be able to recieve the order
Action:request mention
communication:info passed//requested cx to refuse when delivery attempted
CISCO:60043/VAIBHAV

issue:replacement request
Action:info passed replacement request /tat shared 24 to 48 hours
communication:info passed request cx want size 11 size 10 does not fit//return procedure explained//tat 24 to 48 hrs for team revert given//cx agreed
CISCO:60043/VAIBHAV

issue:Return request due to size issue
Action:complaint taken// 24/48 hours TAT given for team revert back
communication:cx have size issue// want XL size// want to return and get replacement //return info passed/TAT given
CISCO:60043//Vaibhav


issue:return due to faulty product
Action:complaint taken// 24/48 TAT given team revert back
Communication:cx got faulty product/electronicsewing machine product doesnt work //assured of replacement //replacement procedure explained//cx agreed
CISCO:60043//Vaibhav

issue:cx not satisfied with quality
Action:complaint taken//refund 24/48 TAT given
communication:cx got product with poorquality//needed hard cover //refund info passed/TAT given
CISCO:60043//Vaibhav

issue:refund follow back
Action:relevent info passed
communication:info passed//requested cx o wait
CISCO:60043/VAIBHAV

issue:refund pending
Action:apology done//as status shows neft details not present/macro shared
communication:cx refund of 543 rs is still pending //both the product were picked up togather apuc marked/apology done//as status shows neft details not present/macro shared
CISCO:60043/VAIBHAV

issue:
Action:
communication:
CISCO:60043/VAIBHAV

shadow fax:9205182434, 7290018090
[email protected]

+918376888888
[email protected]

[email protected]
Cspl@1234




issue:cx want specific delivery
Action:specifc delivery date of 3 december mentioned
communication:cx want delivery attempt on 3 december//assured we try our best to deliver product on specific date
CISCO:60043/VAIBHAV

issue:cx want specific delivery
Action:specifc delivery date of 3 december mentioned
communication:cx want delivery attempt on 3 december//assured we try our best to deliver product on specific date
CISCO:60043/VAIBHAV

issue:cancelation due to bad shoping experience
Action:assured cx of better experiece//feedback to seller
communication:cx not satisfied
CISCO:60043/VAIBHAV

issue:cx want refund inplace of the replacement
Action:call log done/macro shared
communication:info passed about refund on cx refusal//requested cx to wait and refuse delivery attemot made//cx agreed
CISCO:60043/VAIBHAV

issue:OUTSIDE SLA//ORDER STUCK AT SELLER
Action:APOLOGY DONE//PRIORITY RAISED//TAT 24 to 48 hours
communication:APOLOGY DONE//PRIORITY RAISED//CX INFORMED her order is stuck //REQUESTED TO WAIT// ASSURED OF QUICK DELIVERY //CX NOT AGREES
CISCO:60043/VAIBHAV

8828356157
issue:OUTSIDE SLA//ORDER STUCK AT SELLER
Action:APOLOGY DONE//PRIORITY RAISED
communication:APOLOGY DONE//PRIORITY RAISED//CX INFORMED HE IS GETTING INFO ITS DUE TO LOCKDOWN BUT THERE IS NO RESTRICTION//CX WANTED ESCALATION//REQUESTED TO WAIT// ASSURED OF QUICK DELIVERY //CX NOT AGREES
CISCO:60043/VAIBHAV

issue:call drop/short call
Action:log done under call drop
communication:call was drop before giving opening
CISCO:60043/VAIBHAV


issue:REFUND QUERY
Action:statuschanged to open//TAT for team reply 24 to 48 hrs given
communication:informedteam triedconnecting but call wasnot recieved//statuschanged to open//TAT for team reply 24 to 48 hrs given//requested to respond for refund initiation
CISC
O:60043//Vaibhav

issue:refund related query
Action:info passed //TAT 5 days shared
communication:info passed refund already done//requested cx to wait for 5 days//cx agreed
CISCO:60043/VAIBHAV

issue:auto cancelation REFUND QUERRY
Action:TAT for autoi refund 72 to 96 hours given
communication:/TAT for auto refund 72 to 96 hours hrs given//assurd of assistence if the refund is not done
CISCO:60043//Vaibhav

issue:auto cancelation REFUND QUERRY
Action:TAT for team reply 24 to 48 hrs given
communication:info recieved//statuschanged to open//TAT for team reply 24 to 48 hrs given//auto cancelation for upi 5 days given
CISCO:60043//Vaibhav

issue:cx wants to cancel the order
Action:info passed request mentioned
communication:cx wants to cancel the order//info passed request mentioned//requested if delivery attempted then refuse order//cx agreed
CISCO:60043/VAIBHAV

issue:ODER NOT RECIEVED//PAYMENT RECIEVED BY COURIER BOY BY GPAY WHEN THE ORDER WAS COD
Action:APOLOGY DONE//REQUESTED CX TO WAIT AS TEAM IS ALREADY WORKING ON IT/TAT OF 24 TO 48 HRS FOR TEAM REVERT GIVEN
communication::ODER NOT RECIEVED//PAYMENT RECIEVED BY COURIER BOY BY GPAY WHEN THE ORDER WAS COD
APOLOGY DONE//REQUESTED CX TO WAIT AS TEAM IS ALREADY WORKING ON IT
CISCO:60043/VAIBHAV

issue:refund follow back
Action:neft UTR number shared
communication:info passed refund alredy done//requested cx to coordinate with the back as the refund is done by falcon mode
CISCO:60043/VAIBHAV


issue:PAYMENT DEDUCTED ORDER NOT CONFIRM
action:info passed about automatic return of money//complaint taken//tat 72 to 96 hrs
Communication:cx PAYMENT DEDUCTED ORDER NOT CONFIRM/info passed about automatic return of money//complaint taken//tat 72 to 96 hrs/requested to wait
CISCO:60043//Vaibhav

issue:cx complained Out for delivery delivery not attempted
Action:FNDR FILLED//TAT 24 TO 48 HRS GIVEN
communication::cx complained delivery not attempted/FNDR FILLED//TAT 24 TO 48 HRS GIVEN
CISCO:60043//Vaibhav

issue:faulty product
Action:complaint taken// 24/48 TAT given team revert back
Communication:cx got faulty product/electronic product doesnt work //assured of replacement //replacement procedure explained//cx agreed
CISCO:60043//Vaibhav

issue:damaged product
Action:complaint taken// 24/48 TAT given team revert back
Communication:cx got damaged saree product/ fabric is torn having holes,quality is also low //assured of refund //refund procedure explained//cx agreed
CISCO:60043//Vaibhav

issue:cx wanted to know about pick up status
Action:apology done//requested cx to wait//assured of assistance if pick up not done
communication:cx wanted to know about pick up status //info passed out for pick up//requested cx to wait // as tat of 2to 3 days is not completed yet
cisco:60043/vaibhav

issue:replacement status
Action:info passed replacement request accepted
communication:info passed request accept//return procedure explained//tat 24 to 48 hrs for team revert given//cx agreed
CISCO:60043/VAIBHAV


issue:delivery related query
Action:PDD given/info passed about current location
communication:cx wanted to know about when the product delivery will be attempted//as product current location is destination city//cx requested to wait/TAT of 24 to 48 hrs for delivery shared
CISCO:60043/VAIBHAV

issue:delivery related query
Action:PDD given/info passed about current location
communication:cx wanted to know about when the product delivery will be attempted//PDD shared //cx requested to wait//cs agreed
CISCO:60043/VAIBHAV

issue:delivery related query
Action:PDD given/info passed about current location
communication:icx wanted to know about when the product delivery will be attempted//PDD shared //cx requested assured of delivery as soon as possible //cs agreed
CISCO:60043/VAIBHAV


issue:delay in dispatch//order stuck at manufacture
Action:apology done//assured to deliver as soon as possible
communication:order not yet dispatch from manufacturer//apology done//team will revert soon//assured will try to deliver the product as soon as possible
CISCO:60043/VAIBHAV
9903594237/
issue:FRAUD CALL INFO
Action:information taken n already mentioned
communication:cx informed that the call is a fraud call///snapdeal does not call its customers//all our offers are available on website or app only//cx requested to ignore and block the numbers//requested to share other info of fraud on email//info noted//macro sent
CISCO:60043/VAIBHAV

issue:cx wants to cancel the order
Action:order cancelled on cx request
communication:cx does not want the product anymore//on cx request order was cancelled
CISCO:60043/VAIBHAV

issue:Return request SAME PRODUCT WRONG DISCRIPTION
Action:complaint taken// 24/48 hours TAT given for team revert back/Macro shared
communication:cx got product with wrong discription want to return and get refund //refund info passed/TAT given
CISCO:60043//Vaibhav


issue:Return request WRONG PRODUCT
Action:complaint taken// 24/48 hours TAT given for team revert back
communication:cx got wrong product// black jeans inplace of trackpants// want to return and get refund //refund info passed/TAT given
CISCO:60043//Vaibhav

issue:return request Denial Under Trust Pay
Action:PREVIOUS INFO FROM LOG SHARED
communication:INFO THAT RETURN NOT POSSIBLE AS RECENT CONVERSATION SAYS DENIAL UNDER TRUST PAY POLICY
CISCO:60043/VAIBHAV

issue:Return request due to size issue
Action:complaint taken// 24/48 hours TAT given for team revert back
communication:cx have size issue// want XL size// want to return and get replacement //return info passed/TAT given
CISCO:60043//Vaibhav


issue:return due to faulty product
Action:complaint taken// 24/48 TAT given team revert back
Communication:cx got faulty product/electronicsewing machine product doesnt work //assured of replacement //replacement procedure explained//cx agreed
CISCO:60043//Vaibhav

issue:cx not satisfied with quality
Action:complaint taken//refund 24/48 TAT given
communication:cx got product with poorquality//needed hard cover //refund info passed/TAT given
CISCO:60043//Vaibhav


issue:CX WANTES TO QUICK DELIVERY
Action:CURRENT STATUS SHARED
communication://ASSURED OF DELIVERY ATTEMPT AS SOON AS POSSIBLE/AS THE ORDER HAVE REACHED DESTINATION CITY
CISCO:60043/VAIBHAV

issue:CX WANTES TO QUICK DELIVERY
Action:APOLOGY//CURRENT STATUS SHARED
communication:APOLOGY//DONE THAT ORDER WAS NOT DELIVERED BY REQUESTED DATE//ASSURED OF DELIVERY ATTEMPT AS SOON AS POSSIBLE
CISCO:60043/VAIBHAV

issue:UD delivery not attempted
Action:Fndr filled/apology done/tat 324 to 48 hrs
communication:FNDR filled /tat given/assured of delivery as soon as possible
CISCO:60043/VAIBHAV

issue:CX WANTES TO QUICK DELIVERY/OFD
Action:CURRENT STATUS SHARED
communication://ASSURED OF DELIVERY ATTEMPT AS SOON AS POSSIBLE/AS THE ORDER is out for delivery
CISCO:60043/VAIBHAV

issue:CX WANTED INFO ON DISPATCH CHARGES
Action:info given
communication:info about charges and return procedure given
CISCO:60043/VAIBHAV

issue:delivery related query /ODA
Action:PDD given/info passed about current location//REQUESTED CX TO COORDINATE WITH COURIER/SMS SHARED
communication:cx wanted to know about when the product delivery will be attempted//as product current location is destination city AND ODA//cx requested to COORDINATE WITH COURIER/TAT of 24 to 48 hrs for delivery shared
CISCO:60043/VAIBHAV

issue:CX want quick delivery///complained havent recieved call from courier
Action:apology done//fndr filled//tat 24 to 48 hrs given
communication:assured of quick delivery
CISCO:60043/VAIBHAV

FAB INDIA
SHOP NO:110 AND 111
FIRST FLOOR ,CITY CENTER MALL

OPPOSITE epfo OFFICE,PANDRI,DEVENDRA NAGAR,RAIPUR,492001

issue:refund follow on return to origin
Action:refund done //tat 7 to 10 da
communication:refund initiated by our end info passed//tat 7 to 10 days given
CISCO:60043/VAIBHAV

issue:refund follow on order not confirmed
Action:cx requested to wait and /shared updated bank satement
communication:cx requested to wait and /shared updated bank satement
CISCO:60043/VAIBHAV


Firstly, I am sorry that the courier didn't deliver as promised after sending you the out for delivery message. While this is rare, it is really not the experience we want you to have.
If item is near the Customer's location - I see that your item is out for delivery, so don't worry, the courier will definitely contact you within the next 48 hours or we will automatically escalate this.

If item is far from the location - Please be assured that the courier will call you before attempting delivery.Firstly, I am sorry that the courier didn't deliver as promised after sending you the out for delivery message. While this is rare, it is really not the experience we want you to have.
If item is near the Customer's location - I see that your item is out for delivery, so don't worry, the courier will definitely contact you within the next 48 hours or we will automatically escalate this.


issue:refund query
Action:cx informed NEFT deatils pending//macro sent
communication:cx informed NEFT deatils pending//macro sent//refund process explained//requested cs to reply soon
CISCO:60043/VAIBHAV


issue:CX WANTES TO QUICK pick up
Action:CURRENT STATUS SHARED
communication://ASSURED OF pick up ATTEMPT AS SOON AS POSSIBLE/ADDRESS UPDATED IN RL PANEL DUE TO MISCOMMUNICATION PICKUP GUY ALWAYS REPORTED TO WRONG ADDRESS
CISCO:60043/VAIBHAV


issue:Return request SAME PRODUCT WRONG DISCRIPTION
Action:complaint taken// 24/48 hours TAT given for team revert back/Macro shared
communication:cx got product with wrong discription want to return and get refund //refund info passed/TAT given
CISCO:60043//Vaibhav

issue:cx have a replacement process query//manual process explained
Action:status changed//macro for manual sent
communication:cx asked about the status of replacement //expalined that manual return is requested//cx agreeed
CISCO:60043/VAIBHAV

issue:FRAUD CALL INFO
Action:information taken n already mentioned
communication:cx informed that the call is a fraud call///snapdeal does not call its customers//all our offers are available on website or app only//cx requested to ignore and block the numbers//requested to share other info of fraud on email//info noted//macro sent
CISCO:60043/VAIBHAV




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