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(7:29:13 PM) (Client) Customer said: Start chat (1 min wait)
(7:29:40 PM) (System) Walmart said: AgentJoined,19930737,vn51278,Madelyn Tuyuc
(7:29:41 PM) (System) Walmart said: Good news! Our agent Madelyn has joined the conversation.
(7:29:44 PM) (Agent) Madelyn said: Hi, I hope you are doing well today. I'll be more than happy to take care of you right away. How can I assist you?
(7:31:12 PM) (Client) Customer said: Hi. I place an order online yesterday and it say it will be ready by 12 noon today. It wasn’t. It still hasn’t been filled. There’s no progress being made. Can u help?
31.83 (7:31:43 PM) (Agent) Madelyn said: Sure let me help you with that
(7:31:52 PM) (Agent) Madelyn said: Can you be so kind to provide me the order number please?
(7:33:23 PM) (Agent) Madelyn said:
I haven’t heard from you in a few minutes. Are you there?
(7:33:46 PM) (Client) Customer said: Yes. It’s 6092079-775236.
10.67 (7:33:57 PM) (Agent) Madelyn said: I really appreciate it, Can I put you on hold while I check on my system?
(7:34:04 PM) (Client) Customer said: Yes.
98.60 (7:35:42 PM) (Agent) Madelyn said: Just to confirm is this the item Huffy 24" Nel Lusso Girls' Cruiser Bike, Purple Satin, Actual Color: Purple?
(7:35:53 PM) (Client) Customer said: Yes... that’s it.
109.03 (7:37:42 PM) (Agent) Madelyn said: I can see you placed this order over four hours ago, and normally the store teams complete Pick Up Today orders within four hours of the order being placed. In this case, something is wrong and I can cancel the order for you if have decided you cannot wait longer to see if the store can fulfill it, or alternatively I can provide you with the store telephone number if you wish to contact them directly?
(7:39:02 PM) (Agent) Madelyn said: And you can reorder again, i was searching and the item is in stock, I really apologize for the inconvenient
(7:40:36 PM) (Client) Customer said: I didn’t know you couldn’t help. Apparently I’ve made a big mistake doing business with Walmart. I need the bicycle for a Christmas present for my daughter. I financed this so just cancelling the order isn’t that easy. I’ll deal with the store directly. Don’t cancel it yet.
79.48 (7:41:55 PM) (Agent) Madelyn said: I wish I could have done more for you, despite my effort , I did everything here really sorry for not begin helpful
(7:43:07 PM) (Agent) Madelyn said:
I haven’t heard from you in a few minutes. Are you there?
(7:44:16 PM) (Agent) Madelyn said:
I am going to close this chat due to inactivity. If you still need assistance, please remember that you can visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us.
(7:44:20 PM) (System) Walmart said: Chat session ended
(7:44:20 PM) (System) Walmart said: Chat session ended
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