Notes

Greetings

Thank you for contacting Walmart chat! I hope you’re having a wonderful Thursday! This is Alejandra, it’s a real pleasure to assist you today.




Final closing

If You don't have any other question I will close this chat. Thank you for make business with Walmart, we really appreciate to have you as part of our family, have a blessing day! enjoy your holidays!

Thank you for making business with Walmart, we really appreciate having you as part of our family, have a blessing night.




PS5

I really appreciate your interest in the PlayStation 5 Unfortunately, we do not have additional access to inventory, or information on when, or if, an out of stock item will be available again including the consoles. However I recommended You to register your email address in this link https://www.walmart.com/cp/playstation-5/3475115, in order to receive updates and exclusive content regarding the PS5.




Unfortunately, we don’t have in stock the item that you required me for, but our system updates each 24 hours furthermore we have an option on our website to send an email when the item will be back in stock. I can register your email address to this on stock alert and You will get an email once the item will be available again.




Empathy

I really sorry that your package hasn't arrive yet, let me check what's going on and the options that I have to help You out.

I'm sorry for the delay with your order, let me verify what's going on and how can We fix it.

I do apologize for this mistake with your order, let me verify the availability to resend You the missing items.

I'm really sorry for the inconvenience we caused You canceling your order, Let me check what's going on with your order.

Close the chat

I'm sorry my system is asking me to close this chat due inactivity. Please do not worry, you can contact us again with this reference number 201208-79305-4192-0000 so the next agent will be able to see our conversation. Please get back to us as soon as possible to resolve your issue; It's been a pleasure assisting you. I am going to disconnect now. Thank you for contacting Walmart.com and have a great day!




Refund

Thank you very much for holding. The refund has been done successfully, normally the refund will be reflecting on your statements to your original payment method in 5 business days, Also you will receive a confirmation email in the next 24hrs with more details related to your refund.




Replacement

the replacement was done successfully, you will receive a confirmation email in the next 24 hrs. with the new order number, tracking and the estimated delivery date.

LOST IN TRANSIT

Thank you for your patience. I've researched your order and have determined according to its tracking number that your package doesn’t seem to be moving. I apologize for the delay and the trouble this may cause you.




After Delivery

Ann thank You very much for holding. I can see this order was delivered on 08/25 but I understand that you did not receive it, maybe the carrier left the item in a wrong address. I do apologize for this mistake but if You allow me I can send You a replacement for this item or the refund if You prefer.