Notes

01Greetings

Thank you for contacting Walmart chat! I hope you’re having a wonderful Monday! This is Alejandra, it’s a real pleasure to assist you today.




PS5

I really appreciate your interest in the PlayStation 5 Unfortunately, we do not have additional access to inventory, or information on when, or if, an out of stock item will be available again including the consoles. However I recommended You to register your email address in this link https://www.walmart.com/cp/playstation-5/3475115, in order to receive updates and exclusive content regarding the PS5.









CALL BACK

Please allow me to request a callback for you. Just in case you will not be connected please call us at:1 (800) 925-6278. This is our Walmart Customer Service number.



Empathy




I really sorry that your package hasn't arrive yet, let me check what's going on and the options that I have to help You out.

I'm sorry for the delay with your order, let me verify what's going on and how can We fix it.

I do apologize for this mistake with your order, let me verify the availability to resend You the missing items.

I'm really sorry for the inconvenience we caused You canceling your order, Let me check what's going on with your order.




And once again I’m really really sorry for the inconvenient we are working so hard to avoid this issues but due the COVID the carries are committing a lot of mistake with the delivery, but don't worry We as Walmart going to take care about your issue

And once again sorry for the bad moment that you happened, Due the covid The carrier committed a lot of mistakes




I understand how you feel, I’m very sorry. We’re going to take care of this for you right now.

I want to express You my sincere apology for the bad moment that You happened. In order to help you with your #issue# I am going to require your order number.

I totally understand how disappointing it is that you did not receive your package on time, of course I am here to look for the best resolution!

We’re really sad about your negative experience. But don't worry we’re here to find the best solution for you.



My sincere apologies, I totally understand how disappointed is for You that your package was not delivery. But don't worry I will take care right away



You’re absolutely correct



Please give me the chance to fix this issue for you!

I have experienced a similar problem recently, so I understand what you are saying. Let me see what I can do to help you out.



I would be asking the same question as You are I am a customer too and I know that every penny counts



I know how important It is to have your items, I’m a customer too and as well the one in charge to make your day better. So let’s start working on it!



I entirely understand how frustrating it can be to receive your item damage, let me make your day better and give me the chance to fix it for You.

I completely understand how frustrating it is to receive something you’ve been waiting for and then not get to use it right away, but don’t worry I would be more than happy to help you with this.






I’m sorry we delivered your item without all of these parts, but don’t worry I will do my best to help with this.






Hold

I'll check in the system what's going on with your package and the options that We have to help You out

Could you please be so kind as to wait for me a few minutes while I work on my system?



May you please wait a few minutes whilst I complete your request?

I’m working so hard to solve your problem. Please don’t disconnect our chat, I will fix this issue as soon as possible.

What I’m currently doing to help you is checking this information in the system, can You please hold while I finish it?




Grateful

I am very grateful to you to be patient with me, I really appreciate it.





Unable to fulfill cx request

I am very sorry but what you are asking for is beyond the scope of what we can do for you. This is what I can do…





Double check



I want to make sure that I really have an understanding of what you’re telling me. I have read that you



Closing

Is there anything else that I can help you with today?






Have I covered everything that you wanted to discuss today?



Do let us know if you have any further questions name

Final closing

If You don't have any other question I will close this chat. Thank you for make business with Walmart, we really appreciate to have you as part of our family, have a blessing day




Thank you for making business with Walmart, we really appreciate having you as part of our family, have a blessing night.

If you have any further issues, you can reach us at Walmart chat and we do our best to help you out.



If any other questions arise, please feel free to contact us at Walmart´s chat any time.

Thank you for chatting with me. I hope you have a pleasant day.




Thank you for using our Walmart’s live chat. If you don’t have any more questions, I will close our chat. I hope you have a wonderful day!



Thank you for reaching out. I am glad to be of assistance. If the problem arises again, don’t hesitate to contact us!



Don’t hesitate to reach us if you have any further issues, we will be here for You 24/7.



Thank you for using our live chat service, and we hope to hear from you again! Goodbye!



Thanks for using our 24-hour help service, and please feel free to contact us again if you need any further assistance. Goodbye!



Thank you for using our live chat service. I am now closing this chat. If you have any more issues, please don’t hesitate to let us know. Have a great day!



Thank you for visiting! We hope to see you again!



Thanks for stopping by, we hope to hear from you again!



We appreciate your business and hope to hear from you soon!





Close the chat

I'm sorry my system is asking me to close this chat due inactivity. Please do not worry, you can contact us again with this reference number 201201-02941-4192-0000 so the next agent will be able to see our conversation. Please get back to us as soon as possible to resolve your issue; It's been a pleasure assisting you. I am going to disconnect now. Thank you for contacting Walmart.com and have a great day!






Refund



Thank you very much for holding. The refund has been done successfully, normally the refund will be reflecting on your statements to your original payment method in 5 business days, it’s depending on your bank. Also you will receive a confirmation email in the next 24hrs with more details related to your refund.



Replacement




the replacement was done successfully, you will receive a confirmation email in the next 24 hrs with the new order number, tracking and the estimated delivery date. This is your estimate delivery day 08/25/2020




Out of Stock

Unfortunately, we don’t have in stock the item that you required me for, but our system updates each 24 hours furthermore we have an option on our website to send an email when the item will be back in stock. I can register your email address to this on stock alert and You will get an email once the item will be available again.

Contact seller process

I will be more than happy to help You with your refund/replacement, this order is from our marketplace that means that the item is sold by a third party vendor in order to get your replacement I need to be in touch by him via email. I will send him an email with your request and then You will receive a email with his answer in the next 48 hrs.

Please, in the case that the seller doesn't reach You back in this time frame, I will provide You the reference number *** You can contact us any time with this reference number and the next agent will be able to find our conversation.




suspect of fraud (interceptas)

I do apologize for the inconvenience, In order to help you I need to confirm if you have changed your email address in the last 24 hours?




I have found this information for you, The order was canceled due suspected unauthorized charges, This is because Walmart has a strong protection system, But don't worry I Will send the alert to allow you place the order, the only thing that you have to do is wait at least 30 minutes to Try again. Please make sure to place the order with the same device, same payment method. If you don't wait this time maybe the order will be canceled again.

Pick up

Normally you have to return this item to the store or a mail post, but I really want to help you, I know that the covid situation complicates everything, so in order to guard your security I will send the carrier to pick up the package, the only that you have to do is prepare the package we will send you a email with the label so please stick it to the box and now I will schedule the pick up. Which is the better day for you?

Inactive chat

6:44 PM

Due to the inactivity the system will close our chat but first I want to make sure that I already place your request but If you have any further issues, you can reach us at Walmart chat and we will do our best to help you out.

Due to the inactivity the system will close our chat, If you have any further issues, you can reach us at Walmart chat and we do our best to help you out.




Change orders




I really sorry for the time that you waste , Jean in this case we as Walmart chat cannot modify any order but I will bring you the Phone number for customer service they will take care about your issue




transfer

Madeline thank you so much for holding in order to help you. I need to transfer to the right department. why? Because we as Walmart customer service are limited in our actions but don't worry We have a special team in charge to solve this kind of issue, those guys are going to take care about your refund.Before I let you go let me assure you will get your refund for sure.




Stuck in process

Thank you very much for this information, I will explain what's going on with your order, I can see this order is stuck in process, that means the order is freezing, why? this is due a glitch in our system, I want to apologize for this inconvenience but we don't have a way to know if this error happens until you reach us to verify in the system. Now in order to help you I will cancel this order and you will be free to re order if you want.

I do apologize for this huge inconvenience, I can suppose that this order is stuck in process, that means that the order is not moving in the system to complete the shipping process, in this case We need to cancel it to force it to move. I am really really sorry for the time that you spent waiting for this order, Unfortunately this is a glitch in the system and We don't have idea that the order is stuck until You reach us.




Store issue

I do aplog

Grocery order




I apologize for your issue with Walmart Grocery. You’ve reached Walmart.com Customer Care, and I don’t have access to view your Walmart Grocery order. However, I can transfer You to the right department, those guys will take care about your Issue.




LOST IN TRANSIT

Thank you for your patience. I've researched your order and have determined according to its tracking number that your package doesn’t seem to be moving. I apologize for the delay and the trouble this may cause you.




After Delivery

Ann thank You very much for holding. I can see this order was delivered on 08/25 but I understand that you did not receive it, maybe the carrier left the item in a wrong address. I do apologize for this mistake but if You allow me I can send You a replacement for this item or the refund if You prefer.




SYSTEM ISSUES

I do apologize for the inconvenient with your order I'm trying to access to the system to help You out but Unfortunately we are having system issues and I am not able to access to the system to help you with your order, I am very sorry about this incident but if you would be kind to contact us in 1 hour we will be more than glad to assist you with your concern.

EDD Not late or LATE

and don't worry, if there is any issue and your package doesn't appear later today or tomorrow at most, just contact us back for more help. We fully back every order placed on our site




Authorization Hold

The charge you see on your account is an authorization hold. This is a temporary charge and will be removed once the cancellation process is finalized it will be released within 5 business days.




Thank You very much for holding I can see this order was delivered on 07/27 but I understand that you did not receive it, maybe the carrier left the item in a wrong address. I do apologize for this mistake but if You allow me I can send You a replacement for this item or a refund if You prefer.