Notes

Hi ,

Thank you for giving us opportunity to serve you regarding order number .

We understand your concern and apologies for the inconvenience cause to you. While we don't like our customer to undergo any such situation, we truly wish to set things right and help you in this matter.

Customer satisfaction is what drives us and rest assured, you have our full attention. Thank you for being a valued customer.

If you have the time, please take a few moments to click the link above and complete a brief survey. Your feedback is greatly appreciated.

If there's anything else we can do to assist you, please don't hesitate to call us at 1-800-289-6229, or email us at [email protected]. We're here 24 hours a day - 7 days a week.

Thank You,

Amit
macys.com Customer Service
www.macys.com

Phsical MRL:
We have processed for the physical MRL to be delivered
to you. The MRL will be mailed to you tomorrow . You can track your reurn order item with Tracking ID: . We appreciate your time and patience.


Order tracking and delay:
We have reviewed your order and observe that your order was placed on 1/23/2020. Your order is in transit status. You can track your order in USPS web site with tracking ID: .

While we don't like our customer to undergo any such situation. However, due to delay in your order you can either wait for the item to be delivered or you can request for reshipment of the order item or you can ask for refund. Please provide with proper response. We appreciate your time and patience.


Price adj:

We understand your concern and apologies for the inconvenience cause to you. Per your request, price adjustment has been completed on your order.

A price adjustment in the amount of $22.01 has been completed. The new order total is $37.99. Please keep in mind that it may take time for this credit to appear on your account. The timeframe for refund to post to the account varied depending on location, payment method, and individual bank or financial institution.


proomcode:


While we don't like our customer to undergo any such situation, we truly wish to set things right and help you in this matter.

We appreciate your time and patience. Per your request, we have credited a 25% discount on your next macys.com purchase. Please copy and paste this promotion code into your next macys.com order at checkout:


Refuse to accept:

We understand your concern and apologies for the inconvenience cause to you. However, we are not able to cancel your order. We request you to kindly refuse to accept the order item "Diamond Halo Cluster Stud Earrings (1/10 ct. t.w.) in Sterling Silver " at the time of delivery or return the order to us by requesting a Return Merchandise Authorization (RMA). We appreciate your time and patience.


Transit and late:
1.

Upon reviewing your order details, we found that the shipment two containing Nike Nike Big Boys Graphic Pullover Black L 1416, Black, L (14/16) is in transit and has been transferred to post office. Due to high volume of orders we are facing delay in deliveries and we apologize for that. Kindly wait for few days, if you still do not receive the order kindly get back to us and we will do the needful.

2.

We understand your concern and apologies for the inconvenience cause to you. Upon reviewing your order details, we found that the shipment two containing item "Estée Lauder Advanced Night Repair Eye Supercharged Complex Synchronized Recovery, 0.16-oz. "is in transit and has been transferred to post office. Your order item is expected to be deliver in next 2-3 business days.

However, due to high volume of orders we are facing delay in deliveries and we apologize for that. Kindly wait for few days, if you still do not receive the order kindly get back to us and we will do the needful. We appreciate your time and patience.

3.

We truly apologize for the delay on your order. However, your order is been in transit for less than 10 days so we are not able to process re-ship. I request you to wait for 2 days and email back to us we will help you to process re-ship.


4.

We understand your concern and apologies for the inconvenience cause to you. Upon reviewing your order details, we found that the shipment two containing "Nancy Women's Platform Boots " is in transit status. Due to high volume of orders we are facing delay in deliveries and we apologize for that. Kindly wait for few days, if you still do not receive the order you can ask for either a reshipment or for a refund for the order item.


refund process:

As the order item "Crux 2 Slice Toaster 14806, Created for Macy's " was not available for reshipping, We have processed the refund for the same in the amount of $32.65 to the original mode of payment. Timeframe for amount to reflect on your account may vary depending on your bank processing time.



refund req:

We are extremely sorry to hear that you have not received the item. We have tried to reship the item but we failed to reship as the merchandise is no longer available in stocks.

Hence, we need your confirmation, so that we can process the credit of your merchandise into your original form of account.


Rebate Form:

We understand your concern and apologies for the inconvenience cause to you. We wish to inform you that in the given attachment you can use given barcode in the bottom right of the receipt for submission of your rebate form.

If you still need assistance, we would request you to please call on our help-line number 1-800-289-6229. One of our representative will help you regarding the reciept.


2.
We really apologize for the inconvenience caused to you. We wish to inform you that you can download the receipt by login into your Macy's account and click on order history. If you still need assistance, we would request you to please call on our help-line number 1-800-289-6229. One of our representative will help you regarding the receipt.

3
We sincerely apologize for the inconvenience caused to you. We have few limitations over an email, due to which we are not able to send you the order receipt. However, we can guide you how to download the order receipt. We would request you to kindly login into your account and in purchase history you will get the option of online orders. In online orders, kindly download the order receipt.

Also,if you already have a receipt, we would request you to kindly share the receipt of the merchandise for which you want to apply for rebate, so that we can review on it and help you with the best possible resolution



reshipment:
1.

We understand your concern and apologies for the inconvenience cause to you. While we don't like our customer to undergo any such situation, we truly wish to set things right and help you in this matter.

Per your request, we have processed a reshipment of your order and expected to be shipped in next few days. We appreciate your time and patience.

2.

We understand your concern and apologies for the inconvenience cause to you. While we don't like our customer to undergo any such situation, we truly wish to set things right and help you in this matter.

Per your request, we have processed a reshipment of your order item "PURECODE Nova Thermal Facial Cleansing and Massage Brush ", Kindly return the item to the UPS or the nearest Macy's store a per your convenience with given MRL over the email. We appreciate your time and patience.


reshipment or refund:

We understand your concern and apologies for the inconvenience cause to you. we reviewed your order and observe that you have received the order "Calvin Klein Faux-Fur Collar Quilted Vest" on 12/08/2020.

While we don't like our customer to undergo any such situation, You can either request for reshipping of the order item or you can ask for refund for the order. Kindly response us back and we will do the needful. We appreciate your time and patience.



More info:



We understand your concern and apologies for the inconvenience cause to you. While we don't like our customer to undergo any such situation, however we attempted to locate your order using the information you provided was not successful in finding an order.

Please provide me with the following information exactly as it appears on your order confirmation:

-Your full name
-Billing address
-Billing phone number
-Order number (if available)

Once I receive this information I will be happy to help you!



Boss order delivery:

We apologies for the inconvenience cause to you. We reviewed your order and observe that your BOSS order is arrived at Macy's The Mall at Millenia. Your order will be held until 12/11/2020, after that your order will be cancelled and returned. You are advised to pick up the order on or before 12/11/2020.

We request you to kindly elaborate your concern regarding the issue you are facing so that we can help you to provide better resolution, We appreciate your time and patience.



Order cancellation done:

Per your request, Your order has been cancelled. Please be assured that your account has not been charged. We are very sorry to hear that this purchase did not work out. However, we look forward to serving you for your future shopping ventures with us at Macy's.



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