Notes

NOT ELIGIBLE...

Hi,

Thanks for your valuable time over the call.

We understand that you are facing an issue with your product 'realme Buds Bluetooth Headset' with the order ID 'OD120473517175930000'.

We are sorry for the trouble you had to go through.

Would like to let you know that the product was delivered to you on December 15, 2020, it has crossed the seller's 07 Day Replacement Service Centre Action.

Due to this, the seller will not be able to fulfil your request. The product is covered under the manufacturer's warranty.

You can get in touch with the brand/authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Here are the brand authorised service centre details: Realme ASC details

Toll free Number /Email :- 1800 102 2777/[email protected]

Link:- https://www.realme.com/in/support/services

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

If there's anything else we can help you with, please let us know by visting our aid centre:https://www.flipkart.com/helpcentre Hope this helps.

We would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


WAIT AND REFEUND EKART...

Hi Ashvin,

Thanks for your valuable time over the call.

We understand that you are facing an issue with the product 'Rica Lemon Wax Wax'.

We are sorry for the trouble you had to go through.

We would like to let you know that as specified by you, a return request has been created for the order and a refund of Rs.231/- and 09 SuperCoins will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures.

Please keep the item along with the original product box, accessories and tags ready for pickup by December 19, 2020 as the Wishmaster from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

We would like to thank you for your continued trust and support.

Ashvin, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

RETUTN ON CANCEL STATE 48..

Hi Manoj,

Thanks for your valuable time over the call.

We understand that you are facing an issue with your product 'DUTCH TREAT Home Care 6 layer collapsible shoe rack MAROON Metal Collapsible Shoe Stand'.

We are sorry for the trouble you had to go through.

We'd like to let you know that your order 'OD116983440648005000' return request is in cancel requested state and it will take 48 hours to get canceled.

You will get notification for the cancellation of the product and you can create return for the product with appropriate reason.

Not to worry, you can create a new return within {time/date} by following these simple steps on our website or app:

1. Log in to your 'Flipkart' account
2. Go to 'My orders' page by clicking here: http://fkrt.it/bqWLi~NN
3. Select the product of the concerned order
4. Click on 'Return' and follow the prompts

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

We would like to thank you for your patience and understanding.

Manoj, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

BUY TIME MISING IN20121314205122155533

Hi Udayakumar,

Thanks for your valuable time over the call.

We understand that the shipment you received did not have the product 'Hipkoo Sports Chassis Skating Shoes Without Wheels For Kids Size 13 Quad Roller Skates - Size 13 UK' inside.

We are sorry for the trouble you had to go through.

Since, we have forwarded your issue to our concern team, we request you to wait. Please be assured that we'll look into this and get back to you with an update by December 14, 2020.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Udayakumar, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


CREDIT CARD REFUND INTI

Hi Stephen,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '8297202061' to talk to you about your concern but could not reach you.

We understand your query about the refund for your product 'Prestige Pearl Aluminium Manual Gas Stove'.

We are sorry for the trouble you had to go through.

We would like to let you know that the seller has refunded Rs.2572/- for your order 'OD120359627036573000' to your Credit card on December 02, 2020. This will be credited to your account by December 14, 2020, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number '062527'.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Have a nice day!

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


NEFT REFUND

Hi Sumit,

Thanks for your valuable time over the call.

We understand your query about the refund for your product 'Saimon Training & Gym Shoes For Men'.

We are sorry for the trouble you had to go through.

We would like to let you know that the seller has refunded Rs.344/- for your order 'OD120313739072247000' to your Bank account on December 02, 2020. This will be credited to your account by December 03, 2020, as per standard banking procedures.

If you do not receive the refund by this time, you can contact your bank's customer care using the number mentioned on the back of your card with the refund reference number '033700385070'.

If they are unable to help, you may raise a dispute with the bank's grievance department and they will surely help you out.

Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Have a nice day!

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

BUY TIME REFUND....

Hi Rakesh,

Thanks for your valuable time over the call.

We understand that your issue about the refund for your product 'XOCAVO Car Cover For Hyundai Xcent (With Mirror Pockets)' with the order ID 'OD120160491544436000'.

We are sorry for the trouble you had to go through.

Since, we have forwarded your issue to our concern team, we request you to wait. Please be assured that we'll look into this and get back to you with an update by December 10, 2020.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Thanks for choosing Flipkart.

BUY TIME INVOICE

Hi Smîth,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9762472319' and '9970116597' to talk to you about your concern but could not reach you.

We understand that you want an invoice for your product 'Samsung Galaxy S Duos 2 S7582 (Pure White)' with the order ID 'OD40418056039'.

We are sorry for the trouble you had to go through.

Since, we have forwarded your issue to our concern team, we request you to wait. Please be assured that we'll look into this and get back to you with an update by December 08, 2020.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Udayakumar, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


WAIT AND REFUND BANK ACCPOUNT

Hi,

Thanks for your valuable time over the call.

We understand that you are facing an issue with the product 'Pigeon FAVOURITE Electric Kettle'.

We are sorry for the trouble you had to go through.

We would like to let you know that as specified by you, a return request has been created for the order and a refund of Rs.664/- and 35 SuperCoins will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be credited to your Bank account within 02 business days, as per standard banking procedures.

As per our telephonic conversation, you have confirmed that the product already picked up by the courier service provider on December 13, 2020.

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

We would like to thank you for your continued trust and support.

We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


WAOT AND REFUND EGV

Hi,

Thanks for your valuable time over the call.

We understand that the product 'BAGRIN Combo Pack of 2 Shoes Casuals For Men' you received is different.

We are sorry for the trouble you had to go through.

We would like to let you know that as specified by you, a return request has been created for the order and a refund of Rs.709/- will be initiated as soon as the pickup of the originally delivered product is confirmed by the courier service provider.

You’ll receive an email and SMS with the refund details, after which the money will be added to the Gift Card section of your Flipkart account within 02 business days and you can check the balance here: http://fkrt.it/6jBxorNN

Please keep the item along with the original product box, accessories and tags ready for pickup by December 03, 2020 as the Wishmaster from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

We would like to thank you for your continued trust and support.

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

NEFT DETAILS SOLVED

Hi Kunal,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '8879715550' to talk to you about your concern but could not reach you.

We understand that you have received a wrong product 'Avon Anew Reversalist Complete Renewal Toner Women' with the order ID 'OD120298053569126000'.

We are sorry for the trouble you had to go through.

We would like to let you know that the seller will need a few details so that they can refund the amount to your bank account as requested by you.

1. Account Holder's Name (should be the same as registered for the order) -
2. Bank Name and Branch -
3. Savings Account Number -
4. IFSC -

Once you write back to us with these details, a refund will be initiated to your account. You'll receive another email and SMS with more details as soon as the refund is initiated.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

We hope to hear from you soon.

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

PAYMENT FAILED PHONEPE...

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7052511010' and '8375967192' to talk to you about your concern but could not reach you.

We understand that the payment has been deducted from your Bank account for your product 'Flipkart SmartBuy Non-Stick 1100W Dry Iron' but it is not confirmed.

We are sorry to hear that your order didn't go through as the seller has not received the payment for the order 'OD220377496443924000' due to a system error.

In the unlikely event of the amount being debited from your PhonePe account, it will be reversed within 08 business days from the date of the transaction.

If you still wish to buy the item, you can place a new order and can also choose cash on delivery as the payment mode.

In case the amount has not been credited, we request you to write an email to '[email protected]' and you can call them on '01246789345' and they will surely help you out.

If you need any further assistance feel free to get back to us or you can visit our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

HOW TO USE GIFT CARD..

Hi,

Thanks for your valuable time over the call.

We understand that your query about the refund for your product 'Indianara GAUTAM BUDHA (2207) WITHOUT GLASS Digital Reprint 10.6 inch x 13 inch Painting' with the order ID 'OD120296787203321000' and you want to purchase the product by using a Gift Card.

We are sorry for the trouble you had to go through.

As per our telephonic conversation, you have confirmed that you got the refund.

We would like to let you know that there is no need for a Gift Card number and pin to redeem the gift card.

Please follow the below steps for pay with a Flipkart Gift Card:

1. Go to flipkart.com and select the items you want to purchase. When you are ready to checkout, click 'Proceed To Pay'.

2. Select the 'Pay By Gift Card' option.

3. If the Gift Card value doesn't cover your Order total, you will be prompted to select an additional payment method. You can pay the rest of the payment using Debit Card, Credit Card, Net banking or PhonePe wallet.

However, you cannot pay using the rest of the payment with the Cash on Delivery payment option.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

INSTALLATION NOT REQUIRED FOR GYSER...

Hi Manvendra,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9494339878' and '9704559660' to talk to you about your concern but could not reach you.

We understand your issue about the installation of your order 'OD117202422528259000' for 'Whirlpool 190 L Direct Cool Single Door 3 Star Refrigerator'.

We are sorry for the trouble you had to go through.

We'd like to let you know that the product doesn't require any installation and the same is mentioned on the product page.

Free installation at all municiple pincodes, You need to call at 1800110303, 18001031313

However, you can take help from the brand but they will charge you accordingly.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


PHONEPE REFUND PILOT

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '7052511010' and '8375967192' to talk to you about your concern but could not reach you.

We understand that your issue about the refund for your product 'Surexo Boots For Women' with the order ID 'OD120258103559673000'.

We are sorry for the trouble you had to go through.

We’d like to confirm that the seller has refunded Rs.539/- to your PhonePe account on November 24, 2020 with the reference number: 'P2011241747459279115270' and this amount should have been credited by now.

You can also check the refund status of your order by clicking here: http://fkrt.it/bqWLi~NN

In case the amount has not been credited, we request you to write an email to '[email protected]' and you can call them on '01246789345' and they will surely help you out.

If you need any further assistance feel free to get back to us or you can visit our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


TECH VISIT

Hi,

Thanks for your valuable time over the call.

We understand that you are facing an issue with the order 'OD120343611392536000' for the product 'I Kall N9 with Keyboard 1 GB RAM 8 GB ROM 7 inch with Wi-Fi+3G Tablet (Black)'.

We are sorry for the trouble you had to go through.

We'd like to confirm that a technician from the service provider 'Jeeves' will visit you at the below address by December 07, 2020 to help you with your concern.

Address: Arjun Kp
Pangadom , kothayimukku, kandoth
Kothayimukku, Kandoth, Payyanur
Kandoth
Payyannur
Kerala
IN, 670307
Phone Number:8848074285, 8129462368

Please back up any data on the device before the technician commences the troubleshooting.

We would like to thank you for your support.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Stay home and stay safe.

Hope this helps.

We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

PRIOR DEKLIVERY..

Hi Jyotiratna,

Thanks for your valuable time over the call.

While we understand you’re keen on receiving your order 'OD120344193646843000'.

We are sorry for the trouble you had to go through.

We’d like to let you know that the delivery date of an item depends on many factors like the seller's location, your delivery address and the type of product. Based on that, a definite date for the delivery of your order is given to you by the seller.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order.

You can be sure that the seller will do their best so your order reaches you on or before December 10, 2020. You can expect more updates once the seller ships it and you can check your order status here: http://fkrt.it/bqWLi~NN

Here's something that may help. If you'd like to get your products delivered faster, please select items with the 'Flipkart Assured' badge. For more details on Flipkart Assured click here: http://www.flipkart.com/flipkart-assured

If you need any further assistance feel free to get back to us or you can visit our Help Center for quick answer: https://www.flipkart.com/helpcentre

We would like to thank you for your understanding.

Jyotiratn, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

DEBIT CARD INTI

Hi Vinayaka,

Thanks for your valuable time over the call.

We understand that you want to speak in 'Kannada' language and your issue about the cancellation of your product 'WILDEDGE Men Black Artificial Leather Wallet' with the order ID 'OD120352646554683000'.

We are sorry for the trouble you had to go through.

We would like to let you know that the seller has refunded Rs.199/- for your order to your Debit Card on November 30, 2020. This will be credited to your account by December 08, 2020, as per standard banking procedures.

If you do not receive the refund by the time mentioned, please let us know and we’ll help you out. Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Vinayaka, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

CX WANT ORDER CANCEL AND ORDER OUT FOR DELIVERY..

Hi Kalamudin,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9960317572' to talk to you about your concern but could not reach you.

We understand your query that you want to cancel the order 'OD120349109388527000' for the product 'Blue Birds TOP SELLING BT-333 Handsfree Wireless Bluetooth Headset'.

We are sorry to let you know that the seller is unable to cancel your order it is marked out for delivery today. If you'd like you can reject at the time of delivery.

If the Wishmaster will reattempt the delivery of your order. In future, you can cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope to see you again soon.

Thanks for choosing Flipkart.

ORDER DELAY AND RESC

Hi Parvathi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9952914695', '8144226226' and '7305730885' to talk to you about your concern but could not reach you.

We understand that your issue about the delivery of your product 'Man's Search For Meaning' with the order ID 'OD220367940186946000' has been delayed.

We’re sorry to let you know that the delivery of your product is delayed due to some unforeseen issue faced by the seller's partnered courier service provider.

Not to worry, we will share feedback with the seller's partnered courier service provider so they can put in additional measures to make your shopping experience a delightful one. A Wishmaster from 'BlueDart' will reattempt the delivery on December 15, 2020.

In case you are not available at the delivery location, you can ask a friend or a family member to collect the product on your behalf.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Parvathi, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

APPRECIATION ISSUE RESOLVED

Hi,

Thanks for your valuable time over the call.

We understand that the payment has been deducted from your Bank account for your product 'Jockey Solid Men Blue Track Pants' but it is not confirmed.

As per our telephonic conversation, you've confirmed that your issue has been resolved now.

Hence, we are closing this query as per your confirmation. We'll always do our best to make sure that you have a great shopping experience.

If you have any further queries, you can also write quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre so we can assist you accordingly.

Have a nice day.

We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

CASH ON DELIVERY TO PREPAID CONVERSATION..

Hi Prakash,

Thanks for your valuable time over the call.

We understand that you want to make the online payment for the order 'OD120464906407859000'.

We are sorry for the trouble you had to go through.

We would like to let you know that conversion of Cash on Delivery (COD) transactions to Prepaid Payment (Pay Now) option has been discontinued.

However, PhonePe On Delivery (POD) will be available for eligible customer (& eligible shipments). With this payment option, extended by Ekart, you can pay for their Cash On Delivery transactions using PhonePe payment option via payment link in the Out for delivery SMS from Ekart.

Also, once the Cash on Delivery orders have been marked as 'Out for Delivery', you can pay using PhonePe payment option via the payment link in the Out for delivery SMS from Ekart (Only if the shipment is eligible).

1. The payment link would remain active until the time of delivery
2. Once the payment is successfully made, the payment will start reflecting as 'Prepaid' in Wishmasters device
3. You will get an OTP for the transaction which needs to be shared with the Wishmaster for payment confirmation

Eligibility criteria to avail Cash On Delivery to Pay On Delivery payment conversion:

1. Courier service provider is Ekart
2. Current payment mode is COD (Cash on Delivery)
3. PhonePe payment app should be installed/ available
4. This payment option is available only in selected regions

Available Payment methods:

1. Netbanking
2. PhonePe UPI
3. Saved Credit/Debit cards in the PhonePe App

However, the POS services is available at your pincode '122002'. You can make payment for your order using this payment method.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Prakash, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


ORDER MODIFCATION

Hi Mandakini,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9429020505' and '9925153020' to talk to you about your concern but could not reach you.

While we understand that you'd like to change the Size of your product 'E Solutions mediical glove-556 Rubber, Nitrile, Latex Surgical Gloves',

We're sorry to let you know that this can only be done while you place the order.

If you'd like, you can cancel this order 'OD120459991752989000' and place a new one based on your requirement.

You can also cancel your orders on the go by clicking here: http://fkrt.it/bqWLi~NN, selecting the item and clicking 'Cancel'.

Check http://fkrt.it/sDargyNN to know more about cancellations and refunds on Flipkart.

We would like to thank you for your understanding.

If you need any further assistance feel free to get back to us or you can visit our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Mandakini, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

PAYMENT FAILED ORDER NOT CONFIRMED...

Hi Ranjith,

Thanks for your valuable time over the call.

We understand that the payment has been deducted from your Bank account for your product 'SS JOSH KW Kashmir Willow Cricket Bat' but it is not confirmed.

We are sorry to hear that your order didn't go through as the seller has not received the payment for the order 'OD120460871537076000' due to a system error.

In the unlikely event of the amount being debited from your back to source account, it will be reversed within 7-8 business days from the date of the transaction.

If you still wish to buy the item, you can place a new order and can also choose cash on delivery as the payment mode.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Ranjith, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

NOT ELIGIBLE.....

Hi,

Thanks for your valuable time over the call.

We understand that you are facing an issue with your product 'VEGA Trendy Flat VHSH-16 Hair Straightener' with the order ID 'OD117277576519375000'.

We are sorry for the trouble you had to go through.

Would like to let you know that the product was delivered to you on December 12, 2019, it has crossed the seller's 07 Day Replacement policy period.

Due to this, the seller will not be able to fulfil your request. The product is covered under the manufacturer's warranty.

You can get in touch with the brand/authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Here are the brand authorised service centre details: Vega ASC Details

E-mail- [email protected]

Contact number - +91-120-4170000

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Customer_name}, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

REPLACE AND EXCEPT..

Hi Gunjan,

Thanks for your valuable time over the call.

We understand that you are facing an issue with your order ID 'OD120461879527663000'.

We are sorry for the trouble you had to go through.

We would like to let you knwo that the seller has arranged a replacement for the 'Lakme 9 to 5 Weightless Mousse Lip & Cheek Color' and it'll reach you by December 18, 2020. The item originally delivered to you will be picked up at the same time.

Please keep the item along with the original product box, accessories and tags ready as the Wishmaster from 'Ekart Logistics' will not be able to complete the pickup in case any item is missing.

In future, you can return an item by selecting it from the 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

We would like to thank you for your continued trust and support.

Gunjan, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

HARD COPY INVOICE...

Hi,

Thanks for your valuable time over the call.

We understand that you want the invoice for your product 'TOKYO TALKIES Casual Regular Sleeve Self Design Women Black Top' with the order ID 'OD120448350673284000'.

We are sorry for the trouble and this isn't something we would want you to go through.

We would like to let you know that the seller is unable to provide you the invoice of your order because your order is in return requested state.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Thanks for choosing Flipkart.

INVOICE SENT AND SMS

Hi Neetu,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on '9351722027' and '6367670209' to talk to you about your concern but could not reach you.

We understand that you want an invoice for your product 'Sukkhi Alloy Jewel Set' with the order ID 'OD120453259984452000'.

We are sorry for the trouble you had to go through.

We would like to let you know that the copy of the invoice provided by the seller for your order has been attached this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

If you need any further assistance feel free to write back to us with our Help Center for quick answer: https://www.flipkart.com/helpcentre

Hope this helps.

Thanks for choosing Flipkart.

INVOICE SMS

We would like to let you know that a copy of the invoice provided by the seller for your order has been attached with this email. A response for your query has been shared via Email and is available under ‘Your issues’ section of the Help Centre (app only): https://www.flipkart.com/helpcentre