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(2:36:01 PM) (Client) Customer said: Hello. I ordered a Hot Wheels toy for my 3 and 6-year-old nephews and was told it would be delivered next Friday, the 18th, so my sister could intercept it. Welp, it was delivered today (just ordered yesterday), sans box, and was left on the porch for my nephews to see. This was a Christmas present that they had asked “Santa” for and Walmart blew that concept for them. I’m very disappointed! There’s no way for my nephews to get that innocence back.
99.40 (2:37:41 PM) (Agent) Maria said: I am really sorry for the inconvenience. We do daily quality checks and I have taken your words into consideration, so that next time this does not happen again.
(2:38:04 PM) (Client) Customer said: Thank you. I don’t want the idea of Santa ruined for some of kids
(2:38:09 PM) (Client) Customer said: Other
58.41 (2:39:03 PM) (Agent) Maria said: I understand your concern and I am glad you communicated with us so that we can become a better company. May I help you with something else today?
(2:40:42 PM) (Client) Customer said: No. That’s it.
14.63 (2:40:57 PM) (Agent) Maria said:
It's been a pleasure assisting you today. I’ll be ending this chat now. If you need any help in the future, please remember that you can also visit the Help Center on Walmart.com for answers to many types of concerns. Thanks for contacting us and have a great day!
(2:40:59 PM) (System) Walmart said: Chat session ended
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