Notes

Hi,

Thanks for your valuable time over the call.

We understand that you want the invoice of your order 'OD119979580709704000'.

We are sorry for the trouble you had to go through.

We would like to let you know that a copy of the invoice provided by the seller for your products 'Realme C11 (Rich Green, 32 GB)' and 'Realme C11 (Rich Grey, 32 GB)' has been attached with this email.

Here's how you can get your invoice instantly next time around:

1. Visit 'My Orders' section of your Flipkart account here: http://fkrt.it/bqWLi~NN
2. Click on the order for which you’d like the invoice and click on ‘Request Invoice’

The invoice will be sent to your registered email address used while placing the order.

It's that simple! In case you don’t find the invoice in your inbox, please check the spam folder.

Hope this helps.

Thanks for choosing Flipkart.




Akhilesh, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.



Invoice Request: As requested by you, the invoice for order 'OD119979580709704000' has been shared and is available under ‘Your issues’ section of the Help Centre (app only): https://www.flipkart.com/helpcentre
SMS send to cx

invoice sent to cx// RNR and wrong number


Cx issue: cx issue received a copy product // fake product
RVP address: the address will be the same
Packing material available; yes
contact number: 7976436584
Alternative contact number: 7976436584
cx want refund



Call to cx he said that Wishmaster charged 1550 rs more no relevant tagged here kindly check and do needful
contact number 9078309846
alternative contact number 8895124903


The case is already with the team in the given IN20121317115900973694 hence TAT shared to the customer and solved NRR //Unable to update the team incident due to disabled



In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free number 1800 208 9898.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

Hope you'll understand.

Thanks for choosing Flipkart.

[email protected]


info shared to cx

Invoice Request: As you have already created a return request, due to this seller is unable to provide you invoice for your order 'OD120434633964531000'. For more visit Help Centre (app only): https://www.flipkart.com/helpcentre



customer do not want the invoice hence no relevant tagged here

cx canceled order itself hence info shared to cx


Reconfirm after online cancellation>>>>>>>solved





Cx issue: cx has not receidv the product
packaging was good
contact number: 9356465937
Alternative contact number: 7972868208
cx want refund


IN20121420042125917028


has refunded Rs. 331 for your order to your bank account with the refund reference number '035012842784' on December 15, 2020. This will be credited to your account by December 16, 2020, as per standard banking procedures.

has refunded Rs. 331 to your bank account on December 03, 2020, with the refund reference number: '033818753550', and this amount should have been credited by now.

refund SMS send to cx

cx said that product is pickup but returned canceled hence assigned here kindly check and do needful
contact number 8757831178
alternative contact number 9472219911


the customer has not received the product but got delivery confirmation hence assigned here kindly check and do needful
contact number
alternative contact number

We would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

need to create the return hence requesting for required details


Cx issue: cx has not received the book
packaging was good
contact number:7411132038
Alternative contact number: 9113034022
cx want replacment




aapka feedback hamare liye bahut hi mahatvapurna hai. Kripya iss call ke baad milne wale email survey ke dwara aap humare {baatcheet/vartalaap} ke anubhav ko zaroor share karen.

{Customer_name}, your feedback is really important to us. Please share your experience based on our conversation by completing the email survey that you'll get after this {call/chat session}.

In future, if you have any query feel free to write back to us, we'll be happy to help.

Moreover, you can also call our toll-free number 1800 208 9898.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.


Unable to tag the case in relevant issue type hence closing the case in the same issue type and creating a new incident

the customer has not received the refund hence assigned here kindly check and do needful