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Personal Testimony
Savings
Assumptive Closing
ACTIVE LISTENING
-It is a communication technique that helps increase understanding and rapport between a speaker and a listener
-To know what the customer wants/needs
4steps to active listening
***Technique to sales***
TELEMARKETING
- is the method of directly marketing products or services over the phone.
(Types of calls)
NEW ACQUISITION
The customer does not have the product yet
Is currently getting the service from a diff provider
WINBACK
Stopped getting services form us
Took their business to another provider
EXISTING CUATOMER
HAs existing services from us
Is being contactecd about upgrade
LEAD GENERATION
Encourages a prospect to be included in a call list
Gathers information about the potential customer
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