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11240//Amrit kaur// call me experiment// language barrier .. ask cx to share concern on help website.
11240//Amrit kaur//Call me experiment //Call didn't connect to cx
11240//Amrit kaur//Call me experiment //cx didn't required callback.
11240//Amrit kaur//call me experiment// no response from cx side.. call drop../
11240//Amrit kaur//cx Call me experiment //cx want delivery before promise date //inform cx deliver the order ASAP// cx agreed
11240//Amrit kaur//Call me experiment // cx call to know delivery details ... DDR shared ..// cx agree
11240//Amrit kaur//Call me experiment // cx call to know delivery details ...its OFD ask cx to wait till end of the day cx agree.
11240//Amrit kaur//Call me experiment //cx says product brand name and colour is different so cx want to return the product// ask cx to wait 24-48 hrs for confirmation ..// cx agreed
11240//Amrit kaur//Call me experiment //cx want delivery before promise date //inform cx deliver the order ASAP.// cx agreed
11240//Amrit kaur//Call me experiment //cx not available for accepted for delivery so cx call to cancel the order ..// order shipped.// ask cx to deny order on door step..//cx agreed
11240//Amrit kaur//Call me experiment // cx call to know delivery details ... UD marked.. FNDR filled ... TAT- 24-48 shared..// cx agree
11240//Amrit kaur//Call me experiment //cx call to cancel the order// cx says product placed by mistake // cancellation request taken.. order cancelled.// cx agree
11240//Amrit kaur//Call me experiment //cx want pickup info ..PUC not done // RL filled //TAT 2-3 days shared..//cx agreed
11240//Amrit kaur//Call me experiment // cx call to know delivery details ...order late delivery /dispatch breached..// TAT 24-48 shared..// cx agree
11240//Amrit kaur//Call me experiment //cx call to know the reason for the cancellation for order//reason shared. RTO marked // ask cx to place new order..// cx agreed
11240//Amrit kaur//Call me experiment //cx call to know refund details .. initiated not reflected.. TAT shared..24-48 hrs.// cx agree
11240//Amrit kaur//Call me experiment //cx inform that pickup done on 16 nov. but puc not marked // RL panel filled.// cx agree
11240//Amrit kaur//Call me experiment // cx call to know delivery details ...order stuck TAT 24-48 shared.// cx agree
11240//Amrit kaur//Call me experiment //cx want to know product details ..PDWP ... status shows delivered..cx didn't received..// TAT 6 days shared ..// cx agree..
11240//Amrit kaur//Call me experiment //cx want pickup info// out for pickup.. ask cx to wait.. cx agree
11240//Amrit kaur//Callme experiment //cx didn't recvd but status show delivered // as payment mode is COD // apology done // suggest cx to place the fresh order.// cx agree
11240//Amrit kaur// Callme experiment//cx wants to change the delivery address //so do as per cx VOC //cx agree
11240//Amrit kaur//Callme experiment//cx wants to change the delivery address //so deny to cx as it is not in editable state // cx agree
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