Notes

ISSUE :- want to know about product delivery
ACTION :- FNDR FILLED
COMMUNICATION :- appoligise asked to wait 24-48 hours we will try to deliver according to your prefered time and date
Vishal 60998

ISSUE :- customer want to return the product
ACTION :- COMPLAINT RAISED
COMMUNICATION : INFO GIVEN TAT SHRED ASK TO WAIT CUSTOMER AGREED
Vishal 60998

ISSUE: WANT TO KNOW DELIVERY DETAILS
ACTION : INFO SHARED DDR SHARED
COMMUNICATION : INFO GIVEN WE WILL TRY OUR BEST COURIER PARTNER NO. SHARED TRACKING DETAILS SHARED CUSTOMER SATISFIED
Vishal 60998

ISSUE :- CUSTOMER WANT TO KNOW ABOUT REFUND STATUS
ACTION : MACRO SENT
COMMUNICATION : ASK TO SHARE NEFT DETAILS TAT SHARED CUSTOMER AGREED VISHAL
Vishal 60998

ISSUE : CUSTOMER RECEIVED A FRAUD CALL
ACTION : DETAILS CAPTURED
COMMUNICATION : ASK TO NOT TO SHARE PERSONAL DETAILS CUSTOMER AGREED
Vishal 60998


ISSUE : CUSTOMER WANT TO KNOW ABOUT PRODUCT DELIVERY STATUS
ACTION : STATUS IS RTO
COMMUNICATION : INFO GIVEN THAT PRODUCT IS RETURNED TO SELLER ASK TO PLACE NEW ORDER CUSTOMER AGREED
Vishal 60998


ISSUE: CUSTOMER WANT TO KNOW ABOUT COMPLAINT STATUS
ACTION : TAT SHARED
COMMUNICATION :- TAT SHARED ASK TO WAIT CUSTOMER AGREED
Vishal 60998

ISSUE :- Customer want to know about the order
ACTION :- PRODUCT DESCRIPTION CHECKED
COMMUNICATION :- info shared product related info given customer satisfied
Vishal 60998

ISSUE :- Customer want to cancel the product
ACTION :- cancellation request taken
COMMUNICATION :- info given that cancellation request taken if delivery boy try attempt to deliveryrefuse product at doorsteps
Vishal 60998

SSUE : CX WANT TO KNOW ABOUT THE PROMO CODE
ACTION : INFO SHARED
COMMUNICATION : CX WANT TO KNOW ABOUT THE PROMO CODE INFO SHARED THAT DEPEND ON PRODUCT VALUE CX AGREED
vishal 60998

ISSUE : CX WANT TO KNOW THE PRICE BREAKUP OF THE PRODUCT
ACTION : INFO SHARED ABOUT THE PRODUCT PRICE
COMMUNICATION : CX WANT TO KNOW THE PRICE OF THE PRODUCT INFO SHARED ASK TO PLACE PREPAID ORDERS IN ORDER TO AVOID DISPATCH CHARGES CX AGREED
Vishal 60998

ISSUE :- order is picked up but no resolution
ACTION :- Order picked not marked stages marked remarks mention tat given
COMMUNICATION :- info given to wait tat shared customer agreed
Vishal 60998


ISSUE :- CUSTOMER WANT TO KNOW ABOUT REFUND STATUS
ACTION : reamarks mention
COMMUNICATION : customer order two kurti both product same with different order id shipped together one is empty customer returned that order also while pickup not required want refund of both tat shared customer agreed
Vishal 60998


ISSUE :- Customer order is not being picked up
ACTION :- Rl panel filled
COMMUNICATION :- Info given that pickup reschdule customer agreed tat given
Vishal 60998

ISSUE :-
ACTION :-
COMMUNICATION :-
Vishal 60998


ISSUE :-
ACTION :-
COMMUNICATION :-
Vishal 60998