Notes

ISSUE :- want to know about product delivery
ACTION :-UD MARKED FNDR FILLED
COMMUNICATION :- apology done asked to wait 24-48 hours we will try to deliver according to your prefered time and date
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ISSUE :- customer want to return the product
ACTION :- COMPLAINT RAISED
COMMUNICATION : INFO GIVEN TAT SHRED ASK TO WAIT CUSTOMER AGREED
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ISSUE: WANT TO KNOW DELIVERY DETAILS
ACTION : INFO SHARED DDR SHARED
COMMUNICATION : INFO GIVEN WE WILL TRY OUR BEST COURIER PARTNER NO. SHARED TRACKING DETAILS SHARED CUSTOMER SATISFIED
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ISSUE :- CUSTOMER WANT TO KNOW ABOUT REFUND STATUS
ACTION : MACRO SENT
COMMUNICATION : ASK TO SHARE NEFT DETAILS TAT SHARED CUSTOMER AGREED
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ISSUE : CUSTOMER RECEIVED A FRAUD CALL
ACTION : DETAILS CAPTURED
COMMUNICATION : ASK TO NOT TO SHARE PERSONAL AND ACCOUNT DETAILS CUSTOMER AGREED
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ISSUE : CUSTOMER WANT TO KNOW ABOUT PRODUCT DELIVERY STATUS
ACTION : STATUS IS RTO
COMMUNICATION : INFO GIVEN THAT PRODUCT IS RETURNED TO SELLER ASK TO PLACE NEW ORDER CUSTOMER AGREED
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ISSUE: CUSTOMER WANT TO KNOW ABOUT COMPLAINT STATUS
ACTION : TAT SHARED
COMMUNICATION :- TAT SHARED ASK TO WAIT CUSTOMER AGREED
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ISSUE :-CX WANT TO CANCEL THE ORDER
ACTION :-CANCELLED ON CX REQUEST
COMMUNICATION :- CX WANT TO CANCEL THE ORDER CANCELLED FROM HERE ASK TO REFUSE IF DELIVERY ATTEMPTED
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ISSUE : CX WANT TO CANCEL THE ORDER
ACTION :- I AM NOT ABLE TO CANCEL
COMMUNICATION : CX WANT TO CANCEL THE ORDER ASK TO REFUSE IF DELIVERY ATTEMPTED CX AGREED
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ISSUE : CX WANT TO KNOW ABOUT THE ORDER
ACTION : PRODUCT RELATED INFO SHARED
COMMUNICATION : CX CALLED FOR PRODUCT INFORMATION INFO SHARED CX AGREED
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ISSUE : CX WANT TO KNOW THE PRICE BREAKUP OF THE PRODUCT
ACTION : INFO SHARED ABOUT THE PRODUCT PRICE
COMMUNICATION : CX WANT TO KNOW THE PRICE OF THE PRODUCT INFO SHARED ASK TO PLACE PREPAID ORDERS IN ORDER TO AVOID DISPATCH CHARGES CX AGREED
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ISSUE : CX WANT TO KNOW ABOUT THE PROMO CODE
ACTION : INFO SHARED
COMMUNICATION : CX WANT TO KNOW ABOUT THE PROMO CODE INFO SHARED THAT DEPEND ON PRODUCT VALUE CX AGREED
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ISSUE :- order is picked up but no resolution
ACTION :- Order picked not marked stages marked remarks mention tat given
COMMUNICATION :- info given to wait tat shared customer agreed
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ISSUE : cx want to know the order status
ACTION : RL PANEL FILLED
COMMUNICATION : cx want to know the order status not picked up yet pickup rescheduled ask to wait cx agreed
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