Notes

the case with the team in hence Incident Id - IN2012201117236098539
hence tat shard with cx and tracker filled

{Customer_name}, your feedback is really important to us. Please share your experience based on our conversation by completing the email survey that you'll get after this {call/chat session}.

{Customer_name}, aapka feedback hamare liye bahut hi mahatvapurna hai. Kripya iss call ke baad milne wale email survey ke dwara aap humare {baatcheet/vartalaap} ke anubhav ko zaroor share karen.


Hi ,

We are writing in continuation to our previous email.

We tried to get in touch with you on '9912622294' and '9291558547' to discuss the issue about your order 'OD120472123969349000' but couldn't reach you.

We're writing to let you know that we are closing this case for now since we haven't heard from you yet.

If there's something we can do, you can choose to write back to us and we'll be happy to assist you.

Also, you can reach us by clicking on the following link: https://www.flipkart.com/helpcentre

Hope to see you back again soon.

We would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


=================1st
RNR 1st hence keeping for followup
the customer disconnecting the call while opening

Hi,

We tried to get in touch with you on '9744001454' and '9447792254' to discuss the issue about your order 'OD220486261702955000' but couldn't reach you.

We'll try calling you again within 04 hours.

Meanwhile, please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.

Thanks for choosing Flipkart.

======================

================2dn
RNR 2nd hence keeping for followup


Hi Indrajeet,

We are writing in continuation to our previous email.

We tried to get in touch with you on '8318870599' to discuss the issue about your order 'OD120514226668781000' but couldn't reach you.

We'll try calling you again within 04 hours.

Meanwhile, please let us know a convenient time between 9 am to 9 pm so we can call you to discuss this by replying to this email. You can also share an alternate number that we can reach you on.

We hope to hear from you soon.

Thanks for choosing Flipkart.
===============


==================3rd


Hi Tanmoy,

We are writing in continuation to our previous emails.

We tried to get in touch with you on '8348784808' and '6296891567' to discuss the issue about your order 'OD220469136312110000' but couldn't reach you.

We're writing to let you know that we are closing this case for now since we haven't heard from you yet.

If there's something we can do, you can choose to write back to us and we'll be happy to assist you.

Also, you can reach us by clicking on the following link: https://www.flipkart.com/helpcentre

Hope to see you back again soon.

Tanmoy, we would love to hear from you. Please share feedback about your experience by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.


customer did not pick the call has giving for follow up
customer did not pick the call has giving for follow up

the number is not connected hence keeping for follow up


the case with team Incident Id - IN2012181610045034018
hence internal keeping till TAT// form filled // no call logged in CRM

the team is already working on installation han stat share with the customer trackers also filled and skipping for as per tat

==================

The order is already canceled hence solved NRR //
without call to customer

cx not to want te installation

escalation form filled customer want the installation of the product requested to customer wait next 24 to 48 Hours

cx want the installation of the product

installation related info shared to cx and keeping for followup tracker filled