Notes

http://172.16.201.107:8080/agent-dashboard/ob.php
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Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
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11275 // Gagandeep kaur
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Callme experiment //cx didn't required callback.// 11275 // Gagandeep kaur
Callme experiment //Call didn't connect to cx// 11275 // Gagandeep kaur
Callme experiment //cx not shared the query// call drop by cx // 11275 // Gagandeep kaur
Callme experiment //cx shared the query//but call dropped // 11275 // Gagandeep kaur
As there is no response from cx side hence after giving warning call disconnected from this end.// 11275 // Gagandeep kaur
Language barrier // ask cx to share concern on snapdeal's website/ 11275 // Gagandeep kaur
Language barrier // call dropped by cx / 11275 // Gagandeep kaur
Language barrier / As there is no response from cx side hence after giving warning call disconnected from this end.// 11275 // Gagandeep kaur
Callme experiment //cx shared the query// As there is no response from cx side hence after giving warning call disconnected from this end.// 11275 // Gagandeep kaur
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cx informed about the fraud call and SMS regarding fake lucky draw contest // information shared to cx and ask not to share any confidential details // cx agree. // 11275 // Gagandeep kaur
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Product info:-
cx call to know about order status // UD marked // FNDR filled// TAT 24-48 hrs .shared// cx agree.// 11275 // Gagandeep kaur
cx call to know about order status // UD marked // FNDR filled// asked to cx wait by tomorrow till 6 pm // cx agree.// 11275 // Gagandeep kaur
cx call to know the status of the order // dispatched date & DDR shared // cx agree.// 11275 // Gagandeep kaur
cx wants to return order//ask to wait for 24-48 hrs//info given//cx agree// 11275 // Gagandeep kaur
cx wants to know order status//RTO// asked to place new order//info given//cx agree// 11275 // Gagandeep kaur
cx call to know about order status //it is OFD so ask to wait till end of the day. cx agree.// 11275 // Gagandeep kaur
Callme experiment //cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree./ 11275 // Gagandeep kaur

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Callme experiment //cx want to know pickup // RL panel filled // TAT shared 2-3 days // cx agree / 11275 // Gagandeep kaur
Callme experiment //cx asking about order pickup status / OFP // ask cx to wait till end of the day// cx agree/ 11275 // Gagandeep kaur
Callme experiment //PUC already done // RL panel updated // TAT shared 24-48 hour // cx agree// 11275 // Gagandeep kaur
Callme experiment //PUC done // so ask to cx to wait // PUC to RPR and QC TAT shared // ask to wait // cx agree// 11275 // Gagandeep kaur
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Callme experiment //cx want to cancel the order// cancellation request taken // cx agree// 11275 // Gagandeep kaur
cx call to cancel order //status marked shipped//cancellation request taken//ask to refuse at doorstep //cx agree// 11275 // Gagandeep kaur
Callme experiment //cx want to know the reason of order cancellation//info shared //req to cx to place a new order// cx agree/ 11275 // Gagandeep kaur
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Refund issue:-
Callme experiment //cx told payment deducted but order not confirmed // Refund Tat shared to cx // cx agree / 11275 // Gagandeep kaur
Callme experiment //cx ask for refund status // refund initiated // asked to cx wait // cx agree / 11275 // Gagandeep kaur
Callme experiment //cx ask for refund status // refund not initiated //complaint forwarded //asked to cx wait 24-48 hour // cx agree// 11275 // Gagandeep kaur
Callme experiment //cx ask for refund status // refund initiated but not yet reflected // complaint raised // TAT shared 24-48 hour// cx agree// 11275 // Gagandeep kaur
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Callme experiment //cx wants to return the order /complaint taken / TAT shared//cx agree// 11275 // Gagandeep kaur
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Callme experiment //cx didn't recvd but status show delivered // as payment mode is COD // apology done // suggest cx to place the fresh order./ 11275 // Gagandeep kaur
Callme experiment //PDWP case /complaint taken/TAT shared 6 days /apology done/cx agree// 11275 // Gagandeep kaur
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Callme experiment//Empty parcel case // complaint taken // TAT shared 7 days // cx agree// 11275 // Gagandeep kaur
Callme experiment // shipped together case // complaint taken // asked to cx wait 24-48 hour // cx agree// 11275 // Gagandeep kaur
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Callme experiment//cx wants to change the delivery address //so deny to cx as it is not in editable state // cx agree// 11275 // Gagandeep kaur
cx want to change the address // so do as per cx voc // cx agree // 11275 // Gagandeep kaur
cx want to change the mobile number // so do as per cx voc // cx agree // 11275 // Gagandeep kaur
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Callme experiment // cx asked about the order status // order stuck at one location /complaint taken//TAT shared 24-48 hour // apology done /cx agree// 11275 // Gagandeep kaur
Callme experiment // cx asked about the order status // order is late/beyond promise date //asked to cx wait 24-48 hour //complaint taken // cx agree// 11275 // Gagandeep kaur
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Specific delivery:
Callme experiment //cx want delivery before promise date // assured to cx for fast delivery // DDR shared //cx agree// 11275 // Gagandeep kaur
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Promo info
Callme experiment //cx ask about the how to use promocode // information regarding terms and condition of voucher shared to cx // cx agree// 11275 // Gagandeep kaur
Callme experiment //cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree// 11275 // Gagandeep kaur
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cx ask about the free gift offer // info share // cx agree // 11275 // Gagandeep kaur
cx told he did not get benefit of promocode // information regarding terms and condition of voucher shared to cx // cx agree// 11275 // Gagandeep kaur
cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree.// 11275 // Gagandeep kaur
cx ask about the originality of the product // told to cx that assured products will be deliver to cx from assured sellers // cx agree // 11275 // Gagandeep kaur
cx want to know about the warranty of the product // information shared to cx as per PDP // cx agree./ 11275 // Gagandeep kaur
cx ask about the product information // info shared to cx as per PDP //cx agree // 11275 // Gagandeep kaur
cx want to know product price info // info shared to cx // cx ordered on COD // 11275 // Gagandeep kaur
cx want to know order verification // pending for verification // asked to cx wait 24 hour // info given // cx agree // 11275 // Gagandeep kaur
cx told payment deducted but order not confirmed // Refund Tat shared to cx 72 hour // cx agree // 11275 // Gagandeep kaur