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PROCEDURE FOR REPLACING A MATTRESS ONLY. (With frame correction)
1- Case has to be open, the other option has to be email
2- Add an action (Offer letter - Sending offer letter)
3- Add a letter (Replacement letter - Mattress only)
4- Add an enclosure (Frames/turn) [*frame correction*]
5- Add an enclosure (ITEMS 4 REPLAC or THE ONE UNDERNEATH QUESTIONNAIRE)
6- Prepare the letter, put the model names and numbers, then the price for $85.00 Standard delivery fee.
7- Delete the unwanted information
8- Add a paragraph (Platform review) [*frame correction*] (Un-bold that text)
9- Write on the requirements: Proof of frame correction. [*frame correction*]
10- Send the letter.
PROCEDURE FOR REPLACING THE SET
1- Case has to be open, the other option has to be email
2- Add an action (Offer letter - Sending offer letter)
3- Add a letter (Replacement letter - Set)
4- Add an enclosure (ITEMS 4 REPLAC or THE ONE UNDERNEATH QUESTIONNAIRE)
5- Prepare the letter, put the model names and numbers, same for the foundations, then the price for $85 Standard delivery fee.
6- Delete the unwanted information
7- Send the letter.
DENIAL LETTER - Voiding the warranty
1- Case has to be open, the other option has to be email
2- Reason: Mattress complaints
3- Add an action (Denial - Denial for "Reason")
4- Add a letter (Rejection Letter - "Reason")
5- Prepare the letter
6- Send the letter.
DENIAL LETTER - Not voiding the warranty
1- Case has to be open, the other option has to be email
2- Reason: Mattress complaints
3- Add an action (Denial - Denial for "Reason")
4- Add a letter (Frame Letter - "Reason")
4- Add an enclosure (Warranty that matches the manufacturing date]
5- Prepare the letter
6- Send the letter
RESELECT LETTER
1- Case has to be open, the other option has to be email
2- Reason: Mattress complaints
3- Add an action (Reselection - Sending reselection letter)
4- Add a letter (Reselection Letter - Mattress Only)
5- Prepare the letter, add the current size and the dollar amount
6- Send the letter
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