Notes

for warehouse send "Macro" Manual_ Explained

Warehouse Address
Plot No. 36-37 , Block No. 1 , Ground Floor,
Suman Desai Ni Wadi, Khatodara Near Darwaja, Beside Gurjrat Guardian Samachar
Surat, Gujrat, 395002
http://172.16.201.107:8080/agent-dashboard/ob.php
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Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284
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Cmb experiment ///// short call /// call drop by cx /// 11342 charanjeet
Cmb experiment ///// imcomplete query /// call drop by cx /// 11342 charanjeet
Callme experiment //cx didn't required callback. 11342 Charanjeet Singh
Callme experiment //Call didn't connect to cx 11342 Charanjeet Singh
Callme experiment //language barrier guided to cx to share concern on mail // mail adress provided to cx 11342 Charanjeet Singh
Callme experiment //no response from cx side - call drop by cx 11342 Charanjeet Singh
Cx is using the abusive language so after giving warning call disconnected. 11342 Charanjeet Singh
Callme experiment //As there is no response from cx side hence after giving warning call disconnected from this end. 11342 charanjeet Singh
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Fraud call:
Callme experiment //cx informed about the fraud call and SMS regarding fake lucky draw contest // infomation shared to cx and ask not to share any confidential details // cx agree 11342 Charanjeet Singh
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Pickup Cases:
Callme experiment // cx ask for complaint // RPI not initiate // ask cx to wait for 24-48 hours// cx agreee 11342 charanjeet

Callme experiment //cx want to return the product // PUC not done // RL panel filled // TAT share 2-3 days// cx agree 11342 charanjeet Singh
Callme experiment //cx asking about order pickup as it was out for pickup // ask cx to wait till 6 PM// cx agree 11342 Charanjeet Singh

Callme experiment //PUC already done // RL panel filled // TAT share 2-3 days // cx agree 11342 Charanjeet Singh

Callme experiment //PUC done // so ask to cx to wait // PUC to RPR 7-8 days and QC 24 hours TAT shared // ask to wait // cx agree 11342 Charanjeet Singh

Cmb experiment // cx ask cx wants refund but cx does not have any bank account // Kindly do needful // 11342 charanjeet singh
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Offer details:
Callme experiment //cx asked about offer details //information share with cx 11342 Charanjeet Singh

Callme experiment //cx asking about voucher// information shared with cx 11342 Charanjeet Singh

Callme experiment //cx ask about the how to use promo code // information regarding terms and condition of voucher shared to cx // cx agree 11342 Charanjeet Singh

Callme experiment //cx told he did not get benefit of promo code // information regarding terms and condition of voucher shared to cx // cx agree 11342 Charanjeet Singh

Callme experiment // cx said PUC already done but not yet updated // cx for refund / infro shared / ask cx to wait // cx agree 11342 Charanjeet Singh
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Product info.
Callme experiment //cx asked about details of product and price // information shared with cx //cx agree 11342 Charanjeet Singh
Callme experiment // cx asked about dispatch charges /// info shared about this dispatch charges is aplicable for COD payment mode /// cx agreed / 11342 Charanjeet

Callme experiment //cx want to know about the return policy // information shared to cx about terms and condition regarding 7 days return policy // cx agree. 11342 Charanjeet Singh

Callme experiment //cx ask about the originality of the product // told to cx that assured products will be deliver to cx from assured sellers // cx agree 11342 Charanjeet Singh

Callme experiment //cx want to know about the warranty of the product // information shared to cx as per PDP // cx agree 11342 Charanjeet Singh

Call me experience/// cx want to return his product but internal checks fail as per mail // denial to return product // 11342 Charanjeet
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Return request case:
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Refund Cases-
Callme experiment //cx told payment deducted but order not confirmed // Refund Tat shared to cx 24-48 hours // cx agree 11342 Charanjeet Singh

Callme experiment //cx ask for refund status // refund initiated // TAT shared 7-10 working days // cx agree 11342 Charanjeet Singh

Callme experiment //cx ask for refund status // refund not initiated //complaint forwarded // TAT shared 24-48 hours // cx agree 11342 Charanjeet Singh

Callme experiment //cx ask for refund status // told to cx to share bank statement as per mail send // cx agree 11342 Charanjeet Singh

Callme experiment //cx told that he has shared the bank details // informed to cx to wait //TAT shared 24-48 hours //cx agree 11342 Charanjeet Singh

Callme experiment //cx ask for refund status //NEFT details not present // macro send and informed to cx to provide bank details//cx agree 11342 Charanjeet Singh _________________________________________________________________________________________________________________________________
Order status:
Callme experiment //cx asked about the order status // dispatched date & DDR shared // cx agree 11342 Charanjeet Singh
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Specific delivery:
Callme experiment //cx want delivery before promise date // assured to cx for fast delivery // DDR shared //cx agree 11342 Charanjeet Singh
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Item OFD :
Callme experiment //cx asked about the order status // item OFD // ask cx to wait // cx agree 11342 Charanjeet Singh
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UD Cases :
Call me experiment ///cx asked about the order status /// UD_ mark / / FNDR filled / ask cx to wait for 24-48 hours / cx agree 11342 Charanjeet Singh

Call me experiment ///cx asked about the order status /// UD_ mark / / FNDR error due to OFD today/ ask cx to wait/ cx agree 11342 Charanjeet Singh
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Order late beyond promisse date
Call me experiment //cx asked about the order status // order is late beyond promise date // complaint forward // ask cx to wait // cx agree 11342 Charanjeet Singh
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Order Stuck case:
Call me experiment // cx asked about the order status // order stuck at one location /complaint taken//TAT shared 24-48 hours // apology done /cx agree 11342 Charanjeet Singh
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Cancellation Cases:
Call me experiment //cx want to cancel the order// cancellation request taken // cx agree 11342 Charanjeet Singh

Call me experiment //cx want to cancel the order// already cancel // infro shared // cx agree 11342 Charanjeet Singh

Call me experiment //cx want to cancel the order//status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree 11342 Charanjeet Singh

Call me experiment //cx want to know the reason of order cancellation RTO marked // info shared to cx // request to cx to place a new order // cx agree 11342 Charanjeet Singh

Call me experiment //cx want to know the reason of order cancellation // info shared to cx // request to cx to place a new order // cx agree 11342 Charanjeet Singh

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Address change:
Call me experiment//cx wants to change the delivery address //so do as per cx VOC //cx agree 11342 Charanjeet Singh

Call me experiment//cx wants to change the delivery address //so deny to cx as it is not in editable state // cx agree 11342 Charanjeet Singh
Call me experiment//cx wants to change the registered number //so deny to cx as it is not in editable state // cx agree 11342 Charanjeet Singh

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Call me experiment //PDWP case /complaint taken/ 6 D TAT shared /apology done/cx agree 11342 Charanjeet Singh
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Call me experiment//Empty parcel case // complaint taken // 7 D TAT shared // cx agree 11342 Charanjeet Singh
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Call me experiment//item shipped together case// complaint taken//TAT shared 24-48 hours 11342 Charanjeet Singh

Call me experiment /// cx want to return his product due to ///// complaint foreword // TAT shared 24-48 hours// 11342 Charanjeet Singh

Callme experiment /// Cx want to return product without any issue// so deny to return his product /// 11342Charanjeet Singh
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cx want to cancel his order due to //// 11342 charanjeet singh
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cmb exp // cx want to take free gift // then ask cx to select item // ask to pay dispatch charges / cx agreed /// 11342 charanjeet singh

cmb exp // cx want to pay online then ask to pay on delivery time if courier boy has online payment option /// cx agreed 11342 Charanjeet Singh

Call me experiment /// cx want to return his product due to // 7 days policy days expiry // deny to return product /// cx agree /// 11342 chraanjeeet Singh