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If it does not meet certain criteria, then lesser discounts would be applicable on the mobile as compared to what has been offered at the time of placing the order.
We looked up your order and found that the exchange product did not meet the exchange related guidelines as confirmed by the wishmaster as there was crack on screen.
Here are a few important things to note while choosing the exchange option for a device:
1. Only functional devices without any screen defect are accepted
2. The screen/body should not have any cracks/dent
3. The screen should be intact
4. IMEI will be verified at the time of pickup by the Wishmaster to complete the process
5. Screen locks or iCloud locks should be disabled
Following issues will lead to a reduction in exchange value:
1. On Screen: Cracks, Screen coming out of body, touch-screen issue or discolouration. The display should not have any spots or dead pixels.
2. On Body: Cracks, Body bent/bulge/de-shaped, parts missing. Battery should not be swollen.
For more details on prexo click here: https://www.flipkart.com/pages/prexo-mobile.
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