Notes
Notes - notes.io |
CAST= http://172.16.201.116/ad/getuser.php?agentSummary=11355
1. Issue - Refund related issue
2. Action Taken - Mail marked to customer
3. Communication - Ask to wait for 24-48 hours
REGARDS:-
DIVYA
FB RATING
CISCO:-11355
[email protected]
CX SAID I HAVEN'T RECEIVE ANY FEEDBACK SERVERY
EDUACATE CX ABOUT THE GOOD / BAD RATING
CX AGREE
CX SAID I DON'T REMEMBER HOW MUCH RATED
EDUACATE CX ABOUT THE GOOD / BAD RATING
CX AGREE
CX RATES US LOW BY MISTAKE
EDUACATE CX ABOUT THE GOOD / BAD RATING
CX AGREE
CX WANT TO RATE LOW OTHER PRODUCT
BUT BY MISTAKE RATE THIS PRODUCT
EDUACATE CX ABOUT THE GOOD / BAD RATING
CX AGREE
CX WANT TO RETURN THE PRODUCT
PROUDCT WAS LOW QUALITY
APOLOGY AND ASSURANCE DONE
COMPLAINT TAKEN
ASK TO WAIT 24-48 HRS
CX AGREE
CX WANT TO RETURN THE PRODUCT
PRODUCT WAS DEFCETIVE
APOLOGY AND ASSURANCE DONE
COMPLAINT TAKEN
ASK TO WAIT 24-48 HRS
CX AGREE
CX WANT TO RETURN THE PRODUCT
PRODUCT WAS DIFFERENT FROM THE DISCRIPTION MENTION ON SD SITE
COMPLAINT TAKEN
APOLOGY AND ASSURANCE DONE
ASK TO WAIT 24-48 HRS
CX AGREE
CX WANT TO RETURN THE PRODUCT
PRODUCT WAS DIFFERENT WHAT CX ODER
APOLOGY AND ASSURANCE DONE
COMPLAINT TAKEN
ASK TO WAIT 24-48 HRS
CX AGREE
CX WANT TO RETURN THE PRODUCT
PRODUCT WAS SAME BUT DIFFERENT AS DISCRIPTION MENTION ON SD SITE
COMPLAINT TAKEN
ASK TO WAIT 24-48 HRS
CX AGREE
CX HAVE ISSUE ISSUE
INFO SHARED THAT SIZE MENTION IN THE DISCRIPTION
CX WANT TO RETURN DENAIL GIVEN
CX AGREE
SUDHIR
CX DON'T WANT TO RETURN THE PRODUCT
PROUDCT WAS LOW QUALITY
APOLOGY AND ASSURANCE DONE
CX AGREE
CX WANT TO RETURN THE PRODUCT PRODUCT WAS DAMAGE
CX ALREADY USED THE PRODUCT NO COMPLAINT TAKEN//
INFO SHARED
CX AGREE.
REGARDS:-
DIVYA
FB RATING
CISCO:-11355
CX WANT TO RETURN THE PRODUCT
PROUDCT WAS LOW QUALITY
APOLOGY AND ASSURANCE DONE
REGARDS:-
DIVYA
FB RATING
CISCO:-11355
Customer don't want to return
CX DIDN'T RECEIVED THE ORDER//ORDER SHOWING DELIVERED/
COMPLAINT TAKEN //APOLOGY DONE
6 DAYS TAT SHARED
CX AGREE
REGARDS:-
DIVYA
FB RATING
CISCO:-11355
PRODUCT WAS LOW QUALITY
7-Day Easy Returns Policy period has ended. You cannot return / replace your product now.
INFO SHARED
CX AGREE
REGARDS:-
DIVYA
FB RATING
CISCO:-11355
PRODUCT WAS LOW QUALITY
This item is not eligible for return/replacement as per our return policy.
INFO SHARED
CX AGREE
REGARDS:-
DIVYA
FB RATING
CISCO:-11355
CX GOT DEFECTIVE/DAMAGE PRODUCT
COMPLAINT ALREADY TAKEN/PICKUP DONE REFUND TAT SHARED
INFO SHARED
CX AGREED
REGARDS:-
DIVYA
FB RATING
CISCO:-11355
DELIVERY ISSUE
CX HAVING DELIVERY ISSUES/LATE DELIVERY/
APOLOGY DONE
INFO SHARED
CX AGREED
REGARDS:- DIVYA
FB RATING
CISCO:-11355
CX HAVING DELIVERY ISSUES/COURIER BOY MISBEHAVE
APOLOGY DONE
INFO SHARED
CX AGREED
REGARDS:-
DIVYA
FB RATING
CISCO:-11355
CX GOT FRAUD CALL// INFO SHARED ///
REGARDS:-
DIVYA
FB RATING
CISCO:-11355
COMPLAINT ALREADY TAKEN
24-48 HOURS TAT SHARED
CX GOT SAME PRODUCT BUT IT IS NOT LIKE THAT SHOWING IN DESCRIPTION
COMPLAINT TAKEN/ASK HIM TO WAIT 24-48 HOURS
INFO SHARED
CX AGREED
REGARDS:-
DIVYA
FB RATING
CISCO:-11355
CX HAVING SIZE ISSUE IN THE ORDER.
INFO SHARED
CX AGREE.
REGARDS:-
DIVYA
FB RATING
CISCO:-11355
Divya--11355
[email protected]
FB bad rating calling
Cx issue-------- Quality not as expected/ cx dont want to Return /Replacement product
Resolution Given---------- info share to cx /apology done /cx agreed
( agent --- Divya)
FB bad rating calling
Cx issue--------cx got product but there is quality issue//cx want return //
Resolution Given----- info share to cx / request take to return / tat share / cx agreed
( Agent ----Divya)
FB bad rating calling
Cx issue--------- cx said Item defective or doesn't work /cx want to Replacement product
Resolution Given----- info share to cx / request take to return / tat share / cx agreed
( Agent ----Divya)
FB bad rating calling
Cx issue--------- cx said Item defective or doesn't work /cx want return //
Resolution Given----- info share to cx / request take to return / tat share / cx agreed
( Agent ----Divya)
FB bad rating calling
Cx issue--------cx got product but there is Size issue//cx want to Return product
Resolution Given----- info share to cx / RPI initialed / tat share / cx agreed
( Agent---- Divya)
FB bad rating calling
Cx issue=------- cx informed about the fraud call and SMS regarding fake lucky draw contest
Resolution Given----------information shared to cx and ask not to share any confidential details // cx agree
( agent ---Divya )
FB bad rating calling
Cx issue---------cx asking about order pickup as it was out for pickup
Resolution Given------------ask cx to wait End of day / today is OFP //info shared//cx agree
( agent ---Divya)
FB bad rating calling
Cx issue----------Same product but inaccurate description / cx dont want to Return /Replacement product
Resolution Given---------- info share to cx /apology done /cx agreed
( agent --- Divya)
FB bad rating calling
Cx issue--------cx said product was damage / defective //cx want to Return /Replacement product
Resolution Given----- info share to cx / return request taken / tat share / cx agreed
( agent ---Divya )
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