Notes

IN2010191623354489111


Hi Paresh,

Thanks once again for being a valued customer and choosing us for your purchase of 'Motorola Revou 139cm (55 inch) Ultra HD (4K) LED Smart Android TV with Dolby Atmos and Dolby Vision'.

For any product-related support, you can reach the brand by use the below details:

Customer Support Email ID : [email protected]

Customer care : 080-46331090

We look forward to serving you soon.

Paresh, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

*****************************************

Flipkart Update: you can reach the brand by use the below details for any product-related support:
Customer Support Email ID : [email protected]
Customer care : 080-46331090

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cx said installation was not as per requirement..
service engineer did not wall mount..
hen just kept on desktop and left ..


installation ticket is not raised

*********************************
house no.3 4 706 by one
om sai colony new raipora hanamkonda
dist : waranjal
pincode 506001

Hi, my name is {consultant_name} and I’m calling from Flipkart. Am I talking to {customer_name}?
**********
Congratulations on the purchase of your brand new {product_name}.

we will still being contact with you and we will contact with you again to check whether everything is going good or not.


We are sure you are keen to have the installation done for your product and you’ll be happy to know that it will be done {on/by} {date}.

During the television installation process, the service engineer will also install updates provided by the brand that will help optimise the performance of your television. These updates are very similar to the updates done on mobile phones by brands. The service engineer will also provide a demo on how to operate the television and use exciting features.

5
After installation we will again call you to confirm on the installation completion and experience.

Thanks for choosing us for the purchase of your brand new television and we hope you have a fantastic viewing experience.

Have a great day.
***********
HINDI

Aapke naye {product_name}
ke khareedi pe badhai.

Hum samajh sakte hain ki aap iske installation ke poore hone ke liye utsahit hai. Aapke product ka installation {date] {tak/par} poora ho jayega.

Installation ke samay, service engineer aapke naye television par brand dwara diye gaye updates ko bhi download karenge jo aapke TV ke performance ko behtarin banayega. Yeh update brand dwara mobile pe kiye jane wale update jaise hi hain. Service Engineer product ka demo bhi denge aur aapko product ke exciting features ke baare mein jaankari bhi denge.

4.

Zaroor {customer_name}, aap brand dwara diye gaye updates iss tarah install kar sakte hai:

Viewing the notifications on the home page and checking the updates available



Go to settings on the home page-- Device preferences-- About-- System update-- check the updates and upgrade the software

5 .Hume apne naye television ki khareedari ke liye choonne ke liye dhanyavaad. Hum umeed karte hain ki aapke television dekhne ka anubhav bahut hi behtarin ho.


Close call
Have a great day.
Aapke samay ke liye dhanyavaad {customer_name}. Aapka din shubh rahe.


Email comms:

Email guidelines
SMS
Hi {customer_name},

Congratulations on the purchase of your brand new {product}.

We are sure you are keen to start experiencing the latest features and technology on your television. The installation of your product is scheduled to be completed shortly and you can track it here: {My orders tracking link}





During the installation process, the service engineer will also install updates provided by the brand that will optimise the performance of your television.

You can also choose to install the updates by following any one of the following steps:

View notifications on the home page and upgrade the software
Go to Home Page >>>Settings >>>Device preferences>>> About>>> System Update. Check the updates and upgrade the software

We hope you have a fantastic viewing experience with your friends and family on your brand new television.

Thanks,
Flipkart

Flipkart Update: Congratulations on the purchase of your brand new {product_name}. An OTA update will be completed by the service engineer during the installation to optimise the performance of your television. Happy viewing!

***************************



Thank you for your valuable time over the call.


9 to 10: 12
10:48


If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre or you can call on our toll- free customer care number 1800 208 9898 so we can assist you.


Learn to enjoy every minute of your life. Be happy now. Don’t wait for something outside of yourself to make you happy in the future. Think how really precious is the time you have to spend, with your family


This call is about your query that you had raised via chat on date XXX due to some issue we were not able to complete the conversation with you that time so would like to confirm, whether your issue has been resolved or not.

no response and unable to select the disposition
exact tagging not there so tagged here no relevant
want the call later

Hi,

Thanks for writing in.

We'd like to let you know that we tried to get in touch with you on contact number to talk to you about your concern but could not reach you.

We'll again try to call you within next 24 hours.

We hope to hear from you soon.

Thanks for choosing Flipkart.

**************************************

your feedback is really important to us. Please share your experience by completing the email survey you'll get after this call.

hindi

{Customer_name}, aapka feedback hamare liye bahut hi mahatvapurna hai, kripya iss {call/chat session} ke baad milne wale email survey se aap apna anubhav zaroor share karen.

***************************


Followup on existing Incident
We'd like to rgf
unable to send rnr email so tagged here
od calling : not getting any email or details
and cx not pik the call
so tagged here and also unable to send rnr email h

Due to some technical error we are unable to fetch the details regarding the order you are facing an issue with please share the order details so we can help you out

CNRB0002891
HN raja gopala
0409101054195

ACTION_DETAILS_NOT_FOUND - {"message":"There was an error processing your request. It has been logged (ID a467c7da683caa3b)."} (10-35-144-53-09-24-09-20-20-208-690)
X
Please contact the tech team with the screenshot and the above error message.

IN2008301846048985956
OD119534917905506000

od calling : want the call later so said to cx wait for 24 hours

OD calling: cx want to talk in

OD calling: info gvn to cx tagged here
OD calling : issue sld
Od calling :cx did not pic the call rnr sent to cx

OD calling : as per cx voc info shared and tagged here tagging done using suggested issue type and new incident created however, the previous incident which was assigned to me that is still unresolved so close that one as well or update the notes / mark as internal update

Od calling : call hung up by cx side

Od calling : Call got disconnected before capturing complete customer/ order details
Od calling : No response from customer due to technical issue or unable to hear customer and the call gets disconnected
Od calling : After confirming the order details, call gets disconnected
Od calling : Order information is not available and the call gets disconnected

engineering

OD calling : info shared

OD calling : call drop/ call hung up by cx side
od calling: unregistered calling

OD calling : as per cx voc issue resolved already so close as cx confirmation

OD calling : as per cx voc info shared about the product as per contact and policy

OD calling : no relevant tagging reflected so tagged here

od calling: as cx voc red zone area as cx confirmed over call cx got different order so raiise reqst on cx behalf as per red zpne and assign to team kindly do needful

boat*****************

BoAt ASC Details
http://support.boat-lifestyle.com/
Timing: Monday to Saturday 12:00pm to 6:00pm
Phone: 022-4946-1882

For Warranty And Product Related Queries:
[email protected]

For Order Related Queries :
[email protected]
*************************************
OD calling : as per cx voc issue resolved already so close as cx confirmation

***************
unique
fvc
*************************************************

closer rnr

Hi,

We tried to get in touch with you to discuss the issue but couldn't reach you.

​We hope your issue has been resolved. However, if you still have any concerns or queries, please get in touch with us through our HelpCentre https://www.flipkart.com/helpcentre and we will be happy to help you.​

Have a great day.

Thanks for choosing Flipkart.




*********************************************************************
Good morning this is harman calling from flipkart....

Am speking to xxxxxx.

Thank u for confirmation.

Is this the right time to talk with you...
thnku
We have received the email from your side etc..

Sorry feel Krna

Bakii jo resolution btana ha cx ko

Fr usko survey feedback ke liye bolna

Thank u for choosing flipkart
*************************************************
RNR 1

Hi {customer_name},

We tried to get in touch with you on {order_contact_no} to discuss the issue about your {product_name} with order ID {order_id} but couldn't reach you.

We’ll try calling you again within {TAT}
**************
8198890642

Hi xxxx,

Thanks for writing in.

We understand that you're unable to download an invoice of your order 'xxxxx'.

We are sorry that it's taken us longer than expected to respond to your email due to high contact volume we're experiencing at the moment.

We'd like to let you know that the seller will be unable to fulfill your request for the invoice at this moment due to a technical errors.

Please be assured that we'll look into this and get back to you with an update within 72 hours.

If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre

Hope you'll understand.

xxxx, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

*************

************
Hi,

Thanks for writing in.

We understand that you want to reinstate your product 'xxxxxxx' with the order ID 'xxxxxxxxxx'.

We are sorry that it's taken us longer than expected to respond to your email due to high contact volume we're experiencing at the moment.

We looked up your order and found that it has been cancelled as requested by you with the reason stated as 'Others'.

While the seller will not be able to ship the item from this order as it has been cancelled, you can place a new order as based on availability at your pincode by clicking here: xxxxxxxx.

While the seller will not be able to ship the item from this order as it has been cancelled, you can place a new order as based on availability at your pincode once the product is back in stock with sellers. You can click here 'xxxx' and use the 'Notify me' option to know once the product is available.

If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre

Hope this helps.

We would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
********

Hi xxxxxxxxxxxxx,

Thanks for writing in.

We understand that you have received the product 'xxxxxxxxxxxx' is not as described on Flipkart.

We are sorry that it's taken us longer than expected to respond to your email due to high contact volume we're experiencing at the moment.

We request you to write back to us with the below confirmations within the next 72 hours so that we can assist you in the best possible way:

1) Whether the seal of shipment was tempered at the time of delivery or not
2) Do all the packaging material of your order is available with you
3) Whether the pickup address will be same or not. If address will be different then kindly send the complete details
4) Please let us know your choice for replacement or refund.
5) Alternative number if any.

Alternatively, you can also get quick answers to your questions by clicking the following link: https://www.flipkart.com/helpcentre.

We hope to hear from you soon.

Thanks for choosing Flipkart.

Note: While replying to the email, please ensure that the subject line is not edited.

*******************
Please check the previous statement/unbilled transaction of your credit card before reaching out to the bank.

************


>>>>>>>>>>>>>
Invoice Request: The seller is unable to provide an invoice for your order '' and the same information we have shared you via email which is available under ‘Your issues’ section of the Help Centre (app only): https://www.flipkart.com/helpcentre


****************

unable to fetch an invoice so not sending the email again as new update..as already shared the 72 hours email to cx so ... tagged here wfiu for 72 hours
****************
reinsate: While the seller will not be able to ship item from this order as it has been cancelled, you can place a new order as based on availability at your pincode by clicking here: https://www.flipkart.com/philips-bt1212-15-runtime-30-min-trimmer-men/p/itmbdbf790ab1928?pid=SHVEWMCFMZNYH4EQ&lid=LSTSHVEWMCFMZNYH4EQQOY391.

*********
If you’d like, you can place a new order by checking availability at your pincode.


*****************
Hi xxxxxxxxxx,

Thanks for writing in.

We understand that you want to know about the return request of your product 'xxxxxxxxxxxx'.

We are sorry that it's taken us longer than expected to respond to your email due to high contact volume we're experiencing at the moment.

We have notified your issue to our concern team. We request you to be assured that they will look into this and get back to you with an update by xxxxxxxxx.

Hope this helps.

xxxxxxxx, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
***************

Hi xxxxxxxxxx,

Thanks for writing in.


We understand that you are concerned about the refund of your order and you'd like to receive a call back.

We are sorry that it's taken us longer than expected to respond to your email due to high contact volume we're experiencing at the moment and also we are not able to reach you over a call as we are working with limited customer support executives due to precautionary restrictions by the government to avoid the spread of COVID-19.

Since we didn’t want to keep you waiting, we are responding through this email about your call back request. We request you to write back to us with the exact order details within 72 hours so we can help you accordingly.

Alternatively, you can also get quick answers to your questions here: https://www.flipkart.com/helpcentre We would like to thank you for your understanding.

Thanks for choosing Flipkart.

Note: While replying to the email, please ensure that the subject line is not edited.


***************

Hi xxxxxxxx,

Thanks for writing in.

We understand that you are facing an issue with your product 'xxxxxxx'.

We are sorry that it's taken us longer than expected to respond to your email due to high contact volume we're experiencing at the moment.

Since the product was delivered to you on xxxxxxxx, it has crossed the seller's xxxxxxxxx days replacement period. Due to this, the seller will not be able to fulfil your request.

We'd like to let you know that your product is covered under the manufacturer's warranty. You can get in touch with the brand service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Please use the below details to contact the brand and find an authorised service centre near you:

Tollfree number: xxxxx
Email id: xxxxxxxxx
Link: xxxxxxxx

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

If there is any physical damage or liquid damage in your product so the service centre will charge you accordingly.

We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these.

Hope this helps.

xxxxxxxxxx, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.
**************

Hi,

Thanks for writing in.

We understand that you are facing an issue with your product 'xxxxxxxxxxx'.

We are sorry that it's taken us longer than expected to respond to your email due to high contact volume we're experiencing at the moment.

Since the product was delivered to you on xxxxxxxxxx and you have contacted us on xxxxxxxxxx after a long period due to this, the seller will not be able to help you out.

Since the product was delivered to you on xxxxxxxxxxx, it has crossed the seller's 07 days replacement period and you have contacted us on xxxxxxxxxxxx after a long period due to this, the seller will not be able to help you out.

******
Since the product was delivered to you on December 03, 2020, it has crossed the seller's 10 days replacement period

We'd like to let you know that you have contacted us after a long period of your return cancellation due to this, the seller will not be able to help you out.

As per our records we see that your last return was cancelled on January 27, 2020 and you have contacted on February 11, 2020.
*****

Trust us, if there is an option with the seller, they could have definitely helped you out as you are one of our valuable customer.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

We assure you that feedback has been shared with the seller and they're working on putting in additional measures to avoid instances like these. As you are one of our valued customers your satisfaction is one of our primary concern.

Hope you'll understand.

We would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


************
call me

Hi xxxxx,

Thanks for writing in.

We understand that you'd like to receive a call back for your concern.

We're sorry to let you know that we are not able to reach you over a call as we are working with limited customer support executives due to precautionary restrictions by the government to avoid the spread of COVID-19.

We are sorry that it's taken us longer than expected to respond to your email due to high contact volume we're experiencing at the moment and also we are not able to reach you over a call as we are working with limited customer support executives due to precautionary restrictions by the government to avoid the spread of COVID-19.

Since we didn’t want to keep you waiting, we are responding through this email about your call back request.

We request you to write back to us with the exact concern within 72 hours so we can help you accordingly.

Alternatively, you can also get quick answers to your questions here: https://www.flipkart.com/helpcentre

We would like to thank you for your understanding.

Thanks for choosing Flipkart.

Note: While replying to the email, please ensure that the subject line is not edited.


**********
Kindly ignore the previous email.

Hi xxxx,

Thanks for writing in.

We understand that you're unable to download an invoice of your order 'xxxxx'.

We are sorry that it's taken us longer than expected to respond to your email due to high contact volume we're experiencing at the moment.

We'd like to let you know that the seller will be unable to fulfill your request for the invoice at this moment due to a technical errors.

Please be assured that we'll look into this and get back to you with an update within 72 hours.

If there’s anything else we can help you with, please let us know by visiting our help centre: https://www.flipkart.com/helpcentre

Hope you'll understand.

xxxx, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.

****************************

Hi xxxxxxxxxxxxx,

Thank you for writing in.

We understand that you are concerned about the size of your product.

We're sorry for the trouble you had to go through.

We request to write back to us with the exact order details within 72 hours so that we can assist you in the best possible way.

Hope to hear from you soon.

Thanks for choosing Flipkart.

Note: While replying to the email, please ensure that the subject line is not edited.


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