Notes

Hi Krishna,

Thanks for your valuable time over the call.

Congratulations on the purchase of your brand new product 'Motorola ZX2 80cm (32 inch) HD Ready LED Smart Android TV with Dolby Atmos and Dolby Vision'.

We are sure you are keen to start experiencing the latest features and technology on your television.

We would like to let you know that your product will be delivered to you between October 20, 2020, to October 21, 2020.

The installation will be done by October 22, 2020. During the installation process, the service engineer will also install updates provided by the brand that will optimize the performance of your television.

You can also choose to install the updates by following any one of the following steps:

● View notifications on the home page and upgrade the software

● Go to Home Page >>>Settings >>>Device preferences>>> About>>> System Update. Check the updates and upgrade the software

We hope you have a fantastic viewing experience with your friends and family on your brand new television.

Thanks for choosing Flipkart.


Flipkart Update: Congratulations on the purchase of your brand new product 'Motorola ZX2 80cm (32 inch) HD Ready LED Smart Android TV with Dolby Atmos and Dolby Vision'. An OTA update will be completed by the service engineer during the installation to optimize the performance of your television. Happy viewing!


Order is already canceled hence no call to cx and not send email to cx hence solved NRR in the same issue type

As per your telephonic conversation, you have confirmed that you want priority installation of the product we would like to let you know that the priority basis installation is not available the service providers try to do there best to install the product as soon as possible.
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During the television installation process, the service engineer will also install updates provided by the brand that will help optimise the performance of your television. These updates are very similar to the updates done on mobile phones by brands. The service engineer will also provide a demo on how to operate the television and use exciting features.


Aapke naye {product_name}
ke khareedi pe badhai.

Hum samajh sakte hain ki aap iske installation ke poore hone ke liye utsahit hai. Aapke product ka installation {date] {tak/par} poora ho jayega.


Installation ke samay, service engineer aapke naye television par brand dwara diye gaye updates ko bhi download karenge jo aapke TV ke performance ko behtarin banayega. Yeh update brand dwara mobile pe kiye jane wale update jaise hi hain. Service Engineer product ka demo bhi denge aur aapko product ke exciting features ke baare mein jaankari bhi denge.

ToA if applicable
Thanks for choosing us for the purchase of your brand new television and we hope you have a fantastic viewing experience.

हमे अपने नए टेलीविज़न की खरीदारी के लिए चुनने के लिए धन्यवाद. हम उम्मीद करते हैं की आपके टेलीविज़न देखने का अनुभव बहुत ही बेहतरीन हो.


As per your telephonic conversation you have confirmed that you want the earliest delivery of your product. The delivery date of an item depends on many factors like the seller's location, your delivery address, and the type of product.

Based on that, a definite date for the delivery of your order is given to you by the seller.

Although the seller would like to have your order reach you faster, it’s not something they can promise as they will need some time to process and deliver your order.


We'd like to let you know that we tried to get in touch with you on '7073488488' to talk to you but could not reach you.



===================Out for

Hi Laxman,

Thanks for your valuable time over the call.

Congratulations on the purchase of your brand new product 'Motorola ZX2 100.3cm (40 inch) Full HD LED Smart Android TV with Dolby Atmos and Dolby Vision'.

We are sure you are keen to start experiencing the latest features and technology on your television.

We would like to let you know that your product is already on the way to deliver the item and it’ll reach you by 08 pm today.

The installation will be done by October 22, 2020. During the installation process, the service engineer will also install updates provided by the brand that will optimize the performance of your television.

You can also choose to install the updates by following any one of the following steps:

● View notifications on the home page and upgrade the software

● Go to Home Page >>>Settings >>>Device preferences>>> About>>> System Update. Check the updates and upgrade the software

We hope you have a fantastic viewing experience with your friends and family on your brand new television.

Thanks for choosing Flipkart.


info shared to cx about the installation and OTA update of the product


Flipkart Update: Congratulations on the purchase of your brand new product 'Motorola ZX2 100.3cm (40 inch) Full HD LED Smart Android TV with Dolby Atmos and Dolby Vision'. An OTA update will be completed by the service engineer during the installation to optimize the performance of your television. Happy viewing!


Please be assured that we're looking into this and will get back to you with an update by October 18, 2020.


Please be assured that our team will look into this and will get back to you with an update by the next 24 hours.



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Hi Nagaraj,

Thanks for your valuable time over the call.

Congratulations on the purchase of your brand new product 'Motorola ZX2 80cm (32 inch) HD Ready LED Smart Android TV with Dolby Atmos and Dolby Vision'.

We are sure you are keen to start experiencing the latest features and technology on your television.

We would like to let you know that your product has been shipped by October 21, 2020, and it will be delivered to you by October 22, 2020.

The installation will be done by October 24, 2020. During the installation process, the service engineer will also install updates provided by the brand that will optimize the performance of your television.

You can also choose to install the updates by following any one of the following steps:

● View notifications on the home page and upgrade the software

● Go to Home Page >>>Settings >>>Device preferences>>> About>>> System Update. Check the updates and upgrade the software

We hope you have a fantastic viewing experience with your friends and family on your brand new television.

Thanks for choosing Flipkart.



=============================================approved





Hi John,

We'd like to let you know that we tried to get in touch with you on '7013003236' to talk to you about your concern but could not reach you.

Congratulations on the purchase of your brand new product 'Motorola ZX2 80cm (32 inch) HD Ready LED Smart Android TV with Dolby Atmos and Dolby Vision'.

We are sure you are keen to start experiencing the latest features and technology on your television.

We would like to let you know that the seller has been confirmed your order, the product will be shipped by October 24, 2020, and it will be delivered to you by October 27, 2020.

The installation will be done by October 28, 2020. During the installation process, the service engineer will also install updates provided by the brand that will optimize the performance of your television.

You can also choose to install the updates by following any one of the following steps:

● View notifications on the home page and upgrade the software

● Go to Home Page >>>Settings >>>Device preferences>>> About>>> System Update. Check the updates and upgrade the software

We hope you have a fantastic viewing experience with your friends and family on your brand new television.

Thanks for choosing Flipkart.