Notes

https://docs.google.com/forms/d/1a9jG1v_DjUmTaf1y07g_r5k-497Dom2uJ0vGM5x3D9k/viewform?edit_requested=true#responses
http://172.16.201.107:8080/agent-dashboard/ob.php
Xpressbees: 02049116100
Bluedart: 18602331234
Delhivery: 1246719500
Ecom : 8376888888
FedEx: 18004194343
Gati: 1860 123 4284

https://notes.io/Mr6b
https://notes.io/MtdX
https://tracker.shadowfax.in/#/

http://192.168.1.111/Home.aspx?EoU=0e461136818c11c201908A07A2806736387
[email protected]

//deducted //
CMB suraj id is 11292//Callme experiment //cx told payment deducted but order not confirmed //72 hrs Refund Tat shared to cx // cx agree

//reapeat call dsqc not marked //
CMB suraj id is 11292//Callme experiment //cx asked about return request /request already raised //so ask to wait 24 to 48 for notification via email or sms /told dsqc not marked//therefore post picked up of your item its will be sent to wherehouse for qc check //rpr tat shared 7 to 8 days /qc check within 24 hrs after come in whorehouse /replacement tat shared 4 to 7 working days //cx agree

//main request dsqc post taken request //
CMB suraj id is 11292 /Callme experiment/cx want to the return product because product size is small //ask to wait 24 to 48 hrs for notification abt pick up via sms and email //2 to 3 days for PUC // dsqc marked told qc check gets done at doorstep post done it updates within 24 to 48 hrs /refund tat shared 2 hrs post refund initiate/ cx also asked abt how to share account details //informed you will get email kindly share through email /cx agree



//refund amt //
CMB suraj id is 11292 //Callme experiment //cx want to know abt refund //told to cx . We have received your bank account details and have successfully processed your refund in your account ending with {***4504}. This refund will appear in your account on or before 07/09/2020. //Transaction amount: Rs. 248/-//told date of refund initiate //cx agree


//has to share image //
CMB suraj id is 11292 /Callme experiment//cx want to know abt return request //informed to cx kindly share Product Image with size tag. //macro sent //ask to wait 24 to 48 hrs post image shared //puc tat shared 2 to 3 days //7 to 8 days rpr tat and 24 hrs qc tat shared //told if dsqc will be marked then qc check will will be done at dooestep//then it gets updated within 24 to 48 hrs post done //refund tat shared 2 hrs post initiate //cx agree

CMB suraj id is 11292 //Callme experiment //cx ask for refund status // refund not initiated ////24 to 48 hrs tat shared for refund initiate /refund tat shared 5 working days post initiate / cx agree

//order cancelled //
CMB suraj id is 11292 //Callme experiment //cx want to know the reason of order cancellation / info shared to cx that order cancelled due to technical reason /told the mentioned reason // request to cx to place a new order /cx was irritated //apology done / cx agree

//wherehouse returned prepaid mode //
CMB suraj id is 11292 //Callme experiment //cx want to know the reason of order cancellation /apology done / info shared to cx that it is returned /told the mentioned reason // request to cx to place a new order /cx was irritated /ask to wait 24 to 48 hrs for refund initiate //refund tat shared 7 to 10 working days working days post initiate / cx agree

//mobile number change //
CMB suraj id is 11292 //Callme experiment //cx want to change the mobile number //tried to change but could not be changed //as mfg created so told to cx number can not be changed //sent courier team number //cx agree


//returned not marked 6 working days over //
CMB suraj id is 11292 //Callme experiment//cx want to know abt refund because he had already given cancellation request for the product //he already refused to take his order to courier team on 23-sep-2020//6 working days has gone still returned not marked due to this refund not initiated //ask to wait 24 to 48 for update //apology done //refund tat shared 5 working days post initiate //cx agree


//neft hold//
CMB suraj id is 11292 //Callme experiment //cx ask for refund status //NEFT details are wrong // macro send and informed to cx to provide bank correct bank details///told to cx now Neft Refund has went to hold //therefore ask to wait 5 working days //cx agree


//want to cancel due to not money //
CMB suraj id is 11292 //Callme experiment //cx want to cancel the order because he has no money to have it /told it is already on discounted rate //told discounted % //and also you can win coupon and how to apply // cancellation request taken // status marked shipped // cancellation request taken// ask to refuse at doorstep if delivery attempt // cx agree


//LAAP COURIER PARTNER//

//laap did not dispatch courier assigned//
CMB suraj id is 11292 //Callme experiment//cx want to know abt order status //dispatch date,ddr shared //due to laap courier partner courier details could not be shared //complaint raised because product did not dispatch on dispatch dates //ask to wait 24 to 48 hrs for update //cx agree


//fresh order courier partner assigned //
CMB suraj id is 11292 //Callme experiment//cx want to know abt order status //dispatch date,ddr shared //due to laap courier partner courier details could not be shared /courier partner assigned /cx agree



//stuck laap//
CMB suraj id is 11292 //Callme experiment//cx want to know abt order status //dispatch date,ddr ,edd shared //due to laap courier partner courier details could not be shared //even i could not check location and sms share /location share as per system /item has stuck at one location for more than 72 hrs /sr raised //ask to wait 24 to 48 /cx agree


//laap sla//
CMB suraj id is 11292 //Callme experiment//cx want to know abt order status //dispatch date,ddr ,edd shared //due to laap courier partner courier details could not be shared //even i could not check location and sms share /location share as per system /cx agree


//under dispatch history product returned nto seller //



CMB suraj id is 11292 //Callme experiment //cx want to know abt order status //ddr,edd,courier name shared but under dispatch history showing returned to seller /apology done / info shared to cx that it is returned /told the mentioned reason // request to cx to place a new order /cx was irritated /courier team no share /cx told they did not call and should be call so that he can go anywhere to have the product / cx agree


//main return request //
CMB suraj id is 11292 /Callme experiment/cx want to the return product because product quality is not good //ask to wait 24 to 48 hrs for notification abt pick up via sms and email //2 to 3 days for PUC to 7 to 8 days for RPR and within 24 post received in the whorehouse QC TAT shared // so ask to cx to wait /refund tat shared 2 hrs from online and if will initiate from offline 6 days post refund initiate/and also informed if dsqc will be marked then qc check will be done at door and puc and qc both gets updated within 24 to 48 hrs post done /told share account details through email /cx agree


//more than mrp //
CMB suraj id is 11292//Callme experiment //cx told the mrp rate which is mentioned on product that is below my selling price //why you have taken more than mrp //cx was very irritated //informed total price as per system and informed the package which you have got that we can not see //kindly take picture and send to it to our email id //cx agree

and also informed if dsqc will be marked then qc check will be done at door and puc and qc both gets updated within 24 to 48 hrs post done /told share account details through email /cx agree


//manual process //
CMB suraj id is 11292 //Callme experiment//cx want to know abt pick up //informed to cx courier partner is not available in your area for pick up of your product //explained manual process //macro sent //tat shared 5 days for send the product through courier //rpr tat shared 7 to 8 days //qc tat shared 24 hrs post received product in whorehouse//refund tat shared 7 to 10 working days post initiate //cx agree


//order cancelled teqnical //
CMB suraj id is 11292 //Callme experiment// cx want to know the reason of order cancellation // info shared to cx that due to technical reason Order cancelled // request to cx to place a new order // cx agree


//image share
CMB suraj id is 11292 /Callme experiment/cx wanted to know abt return request /told product image is required /he already shared / also told return request already taken //ask to wait 24 to 48 hrs for notification abt pick up via sms and email //2 to 3 days for PUC to 7 to 8 days for RPR and within 24 post received in the whorehouse QC TAT shared // so ask to cx to wait /refund tat shared 2 hrs post initiate //and also informed if dsqc will be marked then qc check will be done at door and puc and qc both gets updated within 24 to 48 hrs post done /told share account details through email /cx agree



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