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1.
Hi, my name is {consultant_name} and I’m calling from Flipkart. Am I talking to {customer_name}?
2.
If the customer confirms that he/she is the right person, continue with the call, else thank the person and close the call.
Thanks!
3.
Give customers a brief context
Congratulations for buying new Motorola tv from Fipkart.
We are sure you are keen to have the installation done for your TV and you’ll be happy to know that it will be done {on/by} {date}.
During the television installation process, the service engineer will also install updates that will help optimise the performance of your television.
The service engineer will also provide a demo on how to operate the television and use exciting features.
these updates are provided by the brand and similar to the updates done on mobile phones
Installation will only done on serviceable areas
4.
In case the customer does not want installation or wants to complete the OTA update themselves
Sure {customer_name}, you can install updates provided by the brand by following any one of the steps:
Viewing the notifications on the home page and checking the updates available
Go to settings on the home page-- Device preferences-- About-- System update-- check the updates and upgrade the software
<<After the installation we will call you again for the feedback and to check that everything is fine>>>>
5
ToA if applicable
Thanks for choosing us for the purchase of your brand new television and we hope you have a fantastic viewing experience.
6. Have a great day.
HINDI
1.
Namaskar, mera naam {consultant_name} hai aur main Flipkart se call kar raha/rahi hun. Kya main {customer_name} se baat kar sakta/sakti hun?
2. Dhanyawaad!
3. Aapke naye {product_name}
ke khareedi pe badhai.
Hum samajh sakte hain ki aap iske installation ke poore hone ke liye utsahit hai. Aapke product ka installation {date] {tak/par} poora ho jayega.
Installation ke samay,
service engineer aapke naye television par updates ko download karenge jo aapke TV ke performance ko behtarin banayega. ye updates brand dwara diye gaye
Yeh update mobile pe kiye jane wale update jaise hi hain. Service Engineer tv ka demo bhi denge or tv ke exciting features ke baare mein bhi btaenge apko
or ye information hum apko apki email id par nhi bhejenge
jab apke tv ki installation complete ho jaegi hum apko dobara call krenge apka experience janne k liye
4. In case the customer does not want installation or wants to complete the OTA update themselves
Zaroor {customer_name}, aap brand dwara diye gaye updates iss tarah install kar sakte hai:
Viewing the notifications on the home page and checking the updates available
Go to settings on the home page-- Device preferences-- About-- System update-- check the updates and upgrade the software
5.
Hume apne naye television ki khareedari ke liye choonne ke liye dhanyavaad. Hum umeed karte hain ki aapke television dekhne ka anubhav bahut hi behtarin ho.
6. Aapke samay ke liye dhanyavaad {customer_name}. Aapka din shubh rahe.
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