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Action - DDR, Dispatch, courier partner, after dispatch tracking details will shared // ask to wait till pdd
Communication - Information given // customer satisfied
Issue - Customer ask about delivery details
Action - DDR, Dispatch, courier partner, tracking, ask to wait till pdd
Communication - Information given // customer satisfied
Issue - Customer ask about delivery details
Action - DDR, Dispatch, courier partner, tracking, ask to wait till pdd , delay dispatch sms shared
Communication - Information given // customer satisfied
issue:- cx ask about refund
action:- cx order was already picked up // tat shared 7-8 days for warehouse
comm:- info shared // cx satisfied
Issue - Customer ask about delivery details (OFD)
Action - Tat shared till 6pm of day // courier partner shared // when courier boy reach to area they will contact
Communication - Information given // customer satisfied
issue:- echoing voice
action:- na
comm:- after 3 warnings call disconnected
issue :- cx didnt heared voice
action:- na
comm:- after 3 warnings call disconnected
Issue - Customer ask about delivery details (Late)
Action - Apology done // complaint raised // as soon as possible order will delivered // ask to wait
Communication - Information given // customer satisfied
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