Notes
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Hi, Good Afternoon! I am Pearl, How can I help you today?
Hi, Good Evening! I am Pearl, How can I help you today?
Taggings
Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –its ofd//ask to wait till the end of the day//info shared
Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –ud marked //tat shared 24 to 48 hrs//fndr fill //info shared
Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication - DDR shared //info shared
Whatsapp Chat ID –
Issue –cx wants to change his delivery address
Action Taken – replied on whatsapp
Communication - address changed // info shared
Whatsapp Chat ID –
Issue –cx wants to change his delivery address
Action Taken – replied on whatsapp
Communication - address not changed//info shared
Whatsapp Chat ID –
Issue –cx wants to return the product due to
Action Taken – replied on whatsapp
Communication –complain taken //tat shared 24 to 48 hrs //info shared
Whatsapp Chat ID –
Issue –cx wants to cancel the order due to
Action Taken – replied on whatsapp
Communication – request taken //ordered canceled //info shared
Whatsapp Chat ID –
Issue –cx wants to cancel the order due to
Action Taken – replied on whatsapp
Communication – request taken //ask to refuse at door step//info shared
Whatsapp Chat ID –
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –puc not done tat shared 2 to 3 days//rl fill//info shared
Whatsapp Chat ID –
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –puc already done on 0000 but not marked //apuc concern//tat shared//rl fill//info shared
Whatsapp Chat ID –
Issue –cx wants to know about the refund status
Action Taken – replied on whatsapp
Communication –ask to share the bank details//tat shared 24 to 48 hrs //info shared
Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –rto marked// ask to place new order//info shared
Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –order is late //tat shared 24 to 48 hrs // info shared
Whatsapp Chat ID –
Issue –cx wants to know about the product info
Action Taken – replied on whatsapp
Communication –info shared according to pdp
Whatsapp Chat ID –
Issue –cx wants to know about the fake query
Action Taken – replied on whatsapp
Communication –info shared
Whatsapp Chat ID –
Issue –
Action Taken – replied on whatsapp
Communication –
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