Notes

Digitalize your warehouse operations and ride the tech revolution

Small businesses, distributors and retailers are interested in building automation that allows for functions like artificial intelligence (AI), robotics heatmaps, intelligent routing, and robotics. It looks like you are playing catchup. Time to change?

The time of the foreman walking around the warehouse with a clipboard in hand, cigarette in mouth shouting out orders are long gone. Let's not start with you putting your hand up to say, "We don't allow smoking at work anymore."

This was the warehouse operator's everyday scene at least a decade ago. It was even considered "romantic" for those who miss it.

What's wrong with this picture? It's the almost-dirty word "manual" if you haven’t already guessed. Sure, it may not be four letters, but in today's warehousing and fulfilment landscape - the dreaded swear word may be doing its rounds in your facility when things go missing, customers start complaining or worse still - clients start going elsewhere.

Coming back to the (less romantic) reality of today, we are seeing many retailers and brands equipping themselves with artificial intelligence (AI), robotics and the like. Science fiction? No, nightmare for those not moving in the same direction.

My friends in the warehousing industry and fulfilment business are talking about automation. We don't mean the drinks vending machines.

If you're not automated, this is the time to consider it seriously. Just like how your customers such as the distributors, the retailers and the brands are moving up the technology chain, you should at least catch up quickly.



Customer portal

Let's start by looking at how to keep your customers informed in real-time and anytime. This means setting up what is called a customer portal. They will pay a lot to have your space, and they look forward to receiving the next shipment when they arrive. As organizations running a living, breathing business, they need to know how much inventory they have and where it's stored. It is essential to have accurate and real-time information about all of this. With consumers trends changing in the blink of an eye - accuracy and speed is the most important thing.

Mobile barcode scanning

Using an electronic device that registers a whole range of data by merely scanning the SKU is infinitely useful. It is immediately stored in the system, unlike old-school paper recording where errors by the person recording it and losing the sheets of paper is a real thing. Imagine being able instantly to access data or share it with customers. The machine does that.

Billing automation

Have you ever heard someone say, "Have you billed company X?" A bill not made is not charging for services rendered. Paying in cash is more expensive than not getting paid. When billing is automated, the machine never forgets and it even sends reminders if payments are not received.

Be prepared for a flood of orders

Customers are quickly moving to multi-channel or omnichannel distribution. If business is strong, an increase in order processing will strain your resources. All hell probably breaks loose when orders go up by two or three hundred percent.

WMS will help you prepare for large volumes and inventory allocations. WMS will help you to smile from ear to ear as the money comes in, rather than trying desperately to keep up.

Like the Dutch building levees in anticipation of the big floods, you too should get digital help to prevent being drowned by the "big event".

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