Notes

Digitalize your warehouse operations and ride the tech revolution

Small businesses, distributors and retailers are interested in building automation that allows for functions like artificial intelligence (AI), robotics heatmaps, intelligent routing, and robotics. Looks like you're playing catchup with them. Time to change?

The days of the foreman walking through a warehouse holding a clipboard and smoking cigarettes, shouting orders are gone. Before you start putting up your hand to say "we don't allow smoking in the workplace anymore", let's talk about the foreman with the clipboard.

At least a decade ago, this would be the quintessential warehouse operator's daily scene. For those who missed it, this was even considered romantic.

What's wrong with this picture? It's the almost-dirty word "manual" if you haven’t already guessed. It may not be four letters but it is a dreaded swear word in today's warehouse and fulfilment world. Customers complain about missing items, clients go elsewhere, or worse, the swear word can be used to describe your facility.

Coming back to the (less romantic) reality of today, we are seeing many retailers and brands equipping themselves with artificial intelligence (AI), robotics and the like. Science fiction? No, nightmare for those not moving in the same direction.

We are, my friends from the warehousing and fulfilment business, talking about automation - and we don't mean the drinks vending machine.

Automating your business is a serious consideration. You should catch up fast, just like your customers, such as distributors, retailers, and brands, who are moving up in the technology chain.



Customer portal

Let's start by looking at how to keep your customers informed in real-time and anytime. This means setting up what is called a customer portal. They will pay a lot to have your space, and they look forward to receiving the next shipment when they arrive. They need to know what inventory they have, and where it is stored. Organizations are constantly operating a business. So, knowing all this with accuracy and in real-time is crucial. It is crucial to be accurate and fast with consumer trends constantly changing.

Mobile barcode scanning

An electronic device can register a wide range of data simply by scanning the SKU. This is extremely useful. It is immediately stored in the system, unlike old-school paper recording where errors by the person recording it and losing the sheets of paper is a real thing. Imagine being able instantly to access data or share it with customers. The machine does that.

Billing automation

How many times have you heard people say, "Have I billed company X or not?" Billing not made means not charging for services rendered. Paying in cash is more expensive than not getting paid. Automated billing ensures that the machine does not forget and sends reminders to you if payment is not received.

Prepare for the flood of orders

Customers are quickly moving to multi-channel or omnichannel distribution. When business is good, a rise in order processing will have stretched your limited resources. All hell probably breaks loose when orders go up by two or three hundred percent.

WMS will help you prepare for large volumes and inventory allocations. You'll be grinning from ear-to-ear when the money rushes in - rather than pulling your hair out just trying to cope.

You can also get digital assistance to avoid being overwhelmed by the "big event" like the Dutch built levees to protect themselves from the flood waters.

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