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Thanks for writing in.
We understand that an amount has debited from your account however, your order has not been confirmed.
We are sorry that it’s taken us longer than expected to respond to your email due to high contact volumes we’re experiencing at the moment and this is not something we would want you to go through.
We would like to let you know that your order 'OD119173635261830000' didn't confirm as the seller has not received the payment for the order due to a system error.
However, a refund of Rs. 9499 has been completed for your order to your UPI source on July 17, 2020. This will be credited to your UPI source by July 29, 2020.
If you do not receive the refund by this time, you can contact the customer care of your UPI source with the refund reference number '019819069475'.
Please note that you can also track the refund status of your order by visiting 'My Orders' section of your Flipkart account by clicking here: http://fkrt.it/bqWLi~NN
If you need any further assistance, feel free to write back to us.
Alternatively, you can also get quick answers to your questions here: https://www.flipkart.com/helpcentre
Hope this helps.
Rohit, we would love to hear from you. Please share feedback about your experience by completing the email survey you'll get shortly.
Thanks for choosing Flipkart.
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