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Cust Concern –
Action Taken –
Communication –
Aryan
Whatsapp Chat ID 24633238
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Cust Concern – cx want to return the prdct
Action Taken – replied on whatsapp
Communication –info shared // complaint taken // ask to wait 24 to 48 hours
Whatsapp Chat ID 24540494
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Cust Concern – cx want to return the prdct
Action Taken – replied on whatsapp
Communication –info shared //RL FILLED // ask to wait 2-3 days
Whatsapp Chat ID 24610376
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Cust Concern – delivery status
Action Taken – replied on whatsapp
Communication –info shared // DDR shared // cx agreee
Whatsapp Chat ID 24634186
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Cust Concern – want urgent delivery
Action Taken – replied on whatsapp
Communication – req taken and assured abt delivery//ASAP //DDR shared
Whatsapp Chat ID 24630821
–——————————-——————-
Cust Concern – cx wants cancel the order
Action Taken – replied on whatsapp
Communication- req taken and cancelled
Whatsapp Chat ID 24634203
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Cust Concern – cx wants cancel the order
Action Taken – replied on whatsapp
Communication- info shared // ask to refuse at doorstep
Whatsapp Chat ID – 24633675
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Cust Concern – cx ask about delivery ,
Action Taken – replied on whatsapp
Communication – fndr filled // ask to wait 24 to 48 hrs // cx agreed
Whatsapp Chat ID – 24592848
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Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – info shared // ask to wait 24 to 48 hours // cx agree
Whatsapp Chat ID 24630821
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Cust Concern – Query about an product
Action Taken – replied on whatsapp
Communication –info shared
Whatsapp Chat ID –12592621
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Cust Concern – fake offer query
Action Taken – replied on whatsapp
Communication –info shared // ask to not share any details
Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –its ofd//ask to wait till the end of the day//info shared
Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –ud marked //tat shared 24 to 48 hrs//fndr fill //info shared
Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication - DDR shared //info shared
Whatsapp Chat ID –
Issue –cx wants to change his delivery address
Action Taken – replied on whatsapp
Communication - address changed // info shared
Whatsapp Chat ID –
Issue –cx wants to change his delivery address
Action Taken – replied on whatsapp
Communication - address not changed//info shared
Whatsapp Chat ID –
Issue –cx wants to return the product due to
Action Taken – replied on whatsapp
Communication –complain taken //tat shared 24 to 48 hrs //info shared
Whatsapp Chat ID –
Issue –cx wants to cancel the order due to
Action Taken – replied on whatsapp
Communication – request taken //ordered canceled //info shared
Whatsapp Chat ID –
Issue –cx wants to cancel the order due to
Action Taken – replied on whatsapp
Communication – request taken //ask to refuse at door step//info shared
Whatsapp Chat ID –
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –puc not done tat shared 2 to 3 days//rl fill//info shared
Whatsapp Chat ID –
Issue –cx wants to know about the complain status
Action Taken – replied on whatsapp
Communication –puc already done on 0000 but not marked //apuc concern//tat shared//rl fill//info shared
Whatsapp Chat ID –
Issue –cx wants to know about the refund status
Action Taken – replied on whatsapp
Communication –ask to share the bank details//tat shared 24 to 48 hrs //info shared
Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –rto marked// ask to place new order//info shared
Whatsapp Chat ID –
Issue –cx wants to know about the order status
Action Taken – replied on whatsapp
Communication –order is late //tat shared 24 to 48 hrs // info shared
Whatsapp Chat ID –
Issue –cx wants to know about the product info
Action Taken – replied on whatsapp
Communication –info shared according to pdp
Whatsapp Chat ID –
Issue –cx wants to know about the fake query
Action Taken – replied on whatsapp
Communication –info shared
Whatsapp Chat ID –
Issue –
Action Taken – replied on whatsapp
Communication –
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Whatsapp Chat ID –
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Cust Concern – cx ask the pickup status
Action Taken – replied on whatsapp
Communication – ask to wait//OFPU //shared//info shared // cx agreed
Dheeraj
Whatsapp Chat ID –
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Cust Concern – cx ask change the delivery address
Action Taken – replied on whatsapp
Communication – Told cx address not changed //shared//info shared // cx agreed
Dheeraj
Whatsapp Chat ID –
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Cust Concern – cx ask for product info
Action Taken – replied on whatsapp
Communication – info shared // cx agreed
Dheeraj
Whatsapp Chat ID –
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Cust Concern – fake query
Action Taken – replied on whatsapp
Communication – info shared // Not to share personal details // cx agreed
Dheeraj
Whatsapp Chat ID –
———————————-—————-—
Cust Concern – cx ask the delivery status
Action Taken – replied on whatsapp
Communication – ask to wait//ddr shared//info shared // cx agreed
Dheeraj
Whatsapp Chat ID –
———————————-—————-—
Cust Concern – cx ask the delivery status
Action Taken – replied on whatsapp
Communication – ask to wait//OFD shared//info shared // cx agreed
Dheeraj
Whatsapp Chat ID –
———————————-—————-—
Cust Concern – cx ask for product
Action Taken – replied on whatsapp
Communication – ask to wait//6 days //PDWP case// shared//info shared // cx agreed
Dheeraj
Whatsapp Chat ID –
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Cust Concern – cx ask the delivery status
Action Taken – replied on whatsapp
Communication – ask to place new order // RTO marked shared//info shared // cx agreed
Dheeraj
Whatsapp Chat ID –
———————————-—————-—
Cust Concern – cx ask the delivery status
Action Taken – replied on whatsapp
Communication – ask to wait//ODER LATE shared//info shared // cx agreed
Dheeraj
Whatsapp Chat ID –
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Cust Concern – cx wants to cancel the order
Action Taken – replied on whatsapp
Communication –told cx refuse the order in door step//info shared//cx agreed
Dheeraj
Whatsapp Chat ID –
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Cust Concern – cx wants to cancel the order
Action Taken – replied on whatsapp
Communication –told cx order cancelled //info shared//cx agreed
Dheeraj
Whatsapp Chat ID –
———————————-—————-—
ust Concern – cx ask about delivery ,
Action Taken – replied on whatsapp
Communication – Ask to wait//ud marked//fndr filled//tat 24 to 48 hrs shared//info shared//cx agreed.
Dheeraj
Whatsapp Chat ID –
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ust Concern – cx ask about pickup
Action Taken – replied on whatsapp
Communication – Ask to wait//RL filled//tat 2-3 days shared//info shared//cx agreed.
Dheeraj
Whatsapp Chat ID –
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Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – Ask to wait//tat 24 to 48 hrs shared//info shared//cx agree.
Dheeraj
Whatsapp Chat ID –
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Cust Concern –cx wants replacement
Action Taken – replied on whatsapp
Communication – Ask to wait//tat 24 to 48 hrs shared//info shared//cx agree.
Dheeraj
Whatsapp Chat ID –
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Cust Concern –cx wants refund
Action Taken – replied on whatsapp
Communication – Ask to wait//tat 24 to 48 hrs // ASK to share NEFT details shared//info shared//cx agree.
Dheeraj
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