Notes

Generic Template (If call Connected)

Hi,

Thank you for your time over the call.

We hope we were able to resolve your concern about the refund for your order 'OD222491162218001000'.

Here is the refund reference number: 123117256237 which can be used to check the status of the refund by contacting your respective bank's customer care support.

In case you require additional assistance, please reply to this email and we will be happy to help.

For other order(s) related support or queries, please contact us here: https://www.flipkart.com/helpcentre

Have a great day.

We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


Email ID steps:

We see that your email address is not updated on your Flipkart account. Due to this, we are unable to send important updates to you via an email.

Updating your email address is very simple and can be done from our website, Msite or app. Here's how you can do it:

• Log in to your Flipkart account
• On our website, visit 'Account settings', under 'My Profile'
• On the app or Msite, please go to 'My Account' section
• Click 'Update' and enter your new email address
• An OTP will be sent to your new email address or the registered mobile number which will be valid only for 10 minutes from the time it is sent to you. If you're doing it from our app or msite, you've to enter the Flipkart account's password along with the OTP
• Enter it in the text box and click 'Save Changes'

Your email address will get updated and you can continue using your Flipkart account after that.




we understand you are facing issue with ur relame headsets and u want a resoltion for it as it is under warranty

sorry for he trouble

The good news is that the product is covered under the manufacturer's warranty.

You can get in touch with the authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Please note down the link and use it to contact the brand and find an authorised service centre near you -

https://www.realme.com/in/support/services

Hi,

Thanks for writing in.

We understand that you're facing an issue with your 'Realme Buds Air Neo Bluetooth Headset'.

We are sorry for the trouble and this is not something we would want you to go through.

Since the product was delivered to you on May 28, 2021, it has crossed the seller's 7 days brand replacement period. Due to this, the seller will not be able to provide a replacement or refund for the product.

We would like to let you know that you can get in touch with the 'Realme' authorised service centre as the product is covered under manufacturer's warranty and they'll be able to help you out.

The invoice for this product can be used to avail services at the brand's authorised service centres within the warranty period.

Please use the link given below to contact the brand and find an authorised service centre near you -

https://www.realme.com/in/support/services

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

To know more about cancellations and returns on Flipkart, you can refer to the link here: http://fkrt.it/sDargyNN

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope this helps.

We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.



Hi Ayan,

Thanks for your valuable time over the call.

We understand your issue about the return of your product 'PONDS Age Miracle Wrinkle Corrector Day Cream SPF 18 PA++' as you are facing an issue with your product.

We are sorry for the trouble and this is not something we would want you to go through.

Please be assured that we'll look into this and get back to you with an update by August 29, 2021.

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope this help you.

Ayan, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you’ll get shortly.

Thanks for choosing Flipkart.



Hi,

Thank you for your valuable time over the call.

We hope we were able to resolve your concern about the ''Extra Rs. 3000/- Exchange Offer'' for the product 'Oppo Reno 6'.

In case, you require additional assistance, please reply to this email and we will be happy to help.

For other order(s) related support or queries, please contact us here: https://www.flipkart.com/helpcentre

We'd like to thank you for your continued trust and support.

We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thank you for being with Flipkart.




Hi,

Thank you for your valuable time over the call.

As per the telephonic conversation, we are happy to know that your issue about the refund for your order 'OD122635330860055000' has already been resolved.

In case, you require additional assistance, please reply to this email and we will be happy to help.

For other order(s) related support or queries, please contact us here: https://www.flipkart.com/helpcentre

We'd like to thank you for your continued trust and support.

We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thank you for being with Flipkart.




Hi Shivam,

Thank you for your time over the call.

We understand that you want to purchase a ''Aavante Bar'' through discount offer in the sale period.

We are sorry to let you know that we are unable to find the exact product details.

As per our telephonic conversation, we request you get back to us with the exact product link within 72 hours so that we can assist you further.

For other order related support or queries, please contact us here: https://www.flipkart.com/helpcentre

We would love to hear from you.

Thanks for choosing Flipkart.





Hi,

Thank you for writing in.

We'd like to let you know that we tried to get in touch with you on 'xxxxxx4081' to talk to you about your concern but could not reach you.

We understand that the product 'DTI Fashion Alloy Jewel Set' you have received is broken.

We are sorry for the trouble and this is not something we would want you to go through.

To set this right, the seller would be happy to replace the item with a brand new one based on the availability of the product or refund the amount after the item is returned.

Please let us know your choice and also confirm whether the package of the item was sealed or tampered at the time of the delivery within 72 hours so that the seller can assist you further.

Also, we would request you to get back to us with the below confirmations:

- The pickup address of the product would be same or different
- Do you have the original packaging available with you or not

Alternatively, you can follow these steps and create a return yourself from your Flipkart account:

1. Go to 'My Orders' section by clicking here: http://fkrt.it/bqWLi~NN
2. Select the item, click 'Return' and follow the prompts.

In case you'd like a refund to be credited to your bank account, please share the following details:

1. Account holder's name (same as registered on Flipkart)
2. Bank name and branch
3. Account number
4. IFSC (alphanumeric code that's mentioned in your cheque book)

If there’s anything else we can help you with, please let us know by visiting our Help Centre: https://www.flipkart.com/helpcentre

Hope to hear from you soon.

Thanks for choosing Flipkart.






Hi,

Thank you for your time over the call.

We hope we were able to resolve your concern about the status of your product 'realme Narzo 30 5G (Racing Blue, 64 GB)'.

In case you require additional assistance, please reply to this email and we will be happy to help.

For other order(s) related support or queries, please contact us here: https://www.flipkart.com/helpcentre

Have a great day.

We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.


Hi,

Thank you for your time over the call.

We understand that you want to receive a call back from us.

As per the telephonic conversation, we are happy to know that your issue has already been resolved.

In case you require additional assistance, please reply to this email and we will be happy to help.

For other order(s) related support or queries, please contact us here: https://www.flipkart.com/helpcentre

Also, we see that your email address is not updated on your Flipkart account. Due to this, we are unable to send important updates to you via an email.

Updating your email address is very simple and can be done from our website, Msite or app. Here's how you can do it:

• Log in to your Flipkart account
• On our website, visit 'Account settings', under 'My Profile'
• On the app or Msite, please go to 'My Account' section
• Click 'Update' and enter your new email address
• An OTP will be sent to your new email address or the registered mobile number which will be valid only for 10 minutes from the time it is sent to you. If you're doing it from our app or msite, you've to enter the Flipkart account's password along with the OTP
• Enter it in the text box and click 'Save Changes'
Your email address will get updated and you can continue using your Flipkart account after that

Have a great day.

We would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.

Thanks for choosing Flipkart.