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Thank you for writing in.
We'd like to let you know that we tried to get in touch with you on 'xxxx' to talk to you about your concern but could not reach you.
We understand that you're facing an issue with your product 'ADIDAS Yaris 1.0 M Running Shoes For Men' for 'OD122251044464266000'.
We are sorry for this experience, even though we want our customers to enjoy the services which we provide and we never intend to provide such experience as the one which you've faced.
We completely understand and this isn't something we would want you to go through. You can be sure that we'll take definite steps to set this right.
Since the product was delivered to you on July 16, 2021, it has crossed the seller's 30 days return period. Due to this, the seller will not be able to fulfil your request.
Also, we'd like to let you know that the product is covered in Warranty. Manufacturing defects & exchange available within 90 days of purchase, provided the product is not inappropriately used as determined by the Brand.
However, the product is not covered in warranty in case of wear & tear or avail replacement for laces, insoles, buttons, emblems, drawstrings, or other decorative parts or pieces.
Moreover, we request you to get in touch with the brand's authorized service centre and they'll be able to help you out with any product related support you may need.
The invoice for this product can be used to avail services at the brand's authorized service centres within the warranty period.
Here are the brand customer support email and contact number:
Email id: [email protected]
Call: 18001203300
In the unlikely event of the brand's authorized service centre not being able to help you, please let us know and we'll definitely assist you.
Hope this helps.
Deepak, we would love to hear from you. Please share your valuable feedback about the support provided by completing the email survey you'll get shortly.
Thanks for choosing Flipkart!
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