Notes

Return Notes
If there is any issues with your product, you can raise a refund, replacement or exchange request within 14 days of receiving the product.
1.Cx issue:-cx said that he received different cx order for SPARX SFG-14 Slippers but got aqua lite slipper
2.cx preferences:-refund
3.packaging manner:-inner packing and outer is good
4.price tag ,invoice, brand box-all delivered
5.revesrse pickup address:- same as delivery
6.alternative no:-9110941957
Troubleshooting:-done
Refund detail
ifsc code-sbin0012453
account holder NAME-Shubham roy
account no-38294610270
mobile 9593472141
{Customer_name}, your feedback is really important to us.
Please share your experience based on our conversation by completing the email survey that you'll get after this {call/chat session}
8097874862
Sorry to have bothered you now, {customer name}. You can go ahead and get in touch with us from the ‘Contact Us’ page on Flipkart as per your convenience.

priority delivery
cx issue-cx want the priority delivery of his product
resolution-your product is shipped so please wait till 30th Mar 21,on or before this date logistic team try to deliver your product to you.
Your product is out for delivery so please wait till 7pm on or before 7pm logistic team try to deliver your product
to you
cx agree.
self serve pitched

return status related query.
cx issue-cx want to know when my product will be pick up.
resolution-told the cx that concern is already highlighted to concern team please wait till 06 Jun 21, on or before this concern team try to coordinate with you and provide you resolution
cx agree
self serve pitched

Delay in delivery
ccx issue -issue is facing delay in delivery he have to go outstation so he want to know when he get the delivery.
resolution-told the cx that concern is already highlighted to concern team please wait till 08 Apr 21, on or before this concern team try to coordinate with you and provide you resolution
cx agree.
self serve pitched

cx not aware of cancellation
cx issue-he want to know why his product got cancelled.
resolution-told cx that product is goy cancel due to undelivered attempt on delivery address,if you want you can place a fresh order again.
cx agree.
self serve pitched.

cx want call in first half only.

cx issue-cx want the priority delivery of his product as she have to gift this product to someone
resolution-your product is shipped and promise delivery date is 27th Mar 21,so please wait till 7pm on or before 7pm logistic team try to deliver your product to you
cx agree.
self serve pitched.

delay in delivery notes updates
cx issue -issue is facing delay in delivery he have to go outstation so he want to know when he get the delivery.
resolution-told the cx that concern is already highlighted to concern team please wait till06 Apr 21, on or before this concern team try to coordinate with you
cx agree.
self serve pitched

refund related
cx issue-cx said that he didn't revived the refund yet.
told cx that refund is completed by Seller and it will be credited back your source account on or before 24 June and share the BRN P2106142047510053267458 AS well.

notes of delay in delivery
cx issue -issue is facing delay in delivery he have to go outstation so he want to know when he get the delivery.
resolution-told the cx that concern is already highlighted to concern team please wait till06 Apr 21, on or before this concern team try to coordina0te with you

emi related query
cx issue-he want to buy the Voltas Ac on Debit card emi.
resolution-told cx that no such option available now from seller, please wait might be it come after some time.
cx agree,
self serve pitched


cancellation request
cx issue-cx want to cancel the product as he is facing delay in delivery hence he bought from outside.
resolution-told cx that i m raising cancellation request of your product on your behalf.
cx agree.
self serve pitched

cod to prepaid
she want to know that she reciev the sms from logstic for online paymnet so she able to make COD when order come.
resolution-told cx that logistic team try to provide you alternative method of payment if you want to make online payment.
cx agree.
self serve pitched

trobleshooting done but no return
cx issue he want to return the product as he have power issue and connecting issue.
resolution-follow the troubleshooting step, and guide to the service center as per yoda and share service center detail.
cx agree and drop the call.

amount debit order not confirmed
cx issue-cx said amount debit but order is still in created stage why.
resolution-told cx that payment is fail from bank detail and if any amount debited so please wait for 8 business day you will get that refund from bank to you can coordinate with bank for same.
cx agree
self serve pitched


cx issue-cx want to know when the product
cx issue-cx said she made the payment of 184 rs yesterday but still not getting updated in flipkart paylater.
resolution-told cx that wait for 24 hour might be possible it getting update by day end.
cx agree.
self serve pitched

cx issue-cx want to return the product as he receive mishipment of product, he order 5ml but got 10ml.
resolution-told cx that I m mentioning your concern on your behalf.
cx agree.

cx issue-amount got debit but not successful,
resolution-told cx to coordinate with bank as no payment is receive from cx.
cx agree and drop the call

cx issue-cx said product is not picked up.
resolution-told the cx that product date is breeched so i m raising a concern your behalf.
cx agree.

cx issue-cx said that technician has update wrong information, he is checking sound of mobile, but not internal issue as cx is facing vibration in back while using device.
resolution-told cx that your concern is already highlighted and concern team is working on it so please wait till 7-april on or before this date concern try to solve your product.
cx agree.

wishmaster denied pickup
cx issue-cx said DE dined the pickup by saying that there is no brand name.
resolution-told the cx that I m raising the complaint for this issue on your behalf and share the tat of 8-April-21,so please wait till this date on or before this date concern team coordinate with you and provide you the resolution
cx agree.

cx call and in between the conversation cx stop responding and after giving many disclaimer call dropped
cx issue-cx sad that i am unable to login the account.
resolution-told cx that i m raising a complaint on your behalf so please wait till 7-april on or before this you will that resolution from the concern team
cx didn't agree with

cx call and while opening cx put call mute nd after many disclaimer call drooped

call disconnected due technical error call logout

late

cx issue -issue is facing delay in delivery cx said that he is at hub and want to take delivery but team is denying him
resolution-told the cx that concern is already highlighted to concern team please wait till 22 may 21, on or before this concern team try to coordinate with you and provide you resolution
cx agree.


cx issue -issue is facing delay in delivery he have to go outstation so he want to know when he get the delivery.
resolution-told the cx that i am raising the concern so that concern team work on it so please wait till 26 Apr 21, on or before this concern team try to coordinate with you
cx agree.


cx issue-cx want the know the delivery status of his product
resolution-told cx that your product is shipped so please wait till 31 May 21,on or before this date logistic team try to deliver your product to you
cx agree.
self serve pitched

cx issue-cx want the know the delivery status of his product
resolution-your product is shipped so please wait till 7pm on or before 7pm logistic team try to deliver your product
to you as today is your product promise delivery date and also try to delivered in next business day
cx agree.
self serve pitched


cx issue-cx want to cancel the order.
resolution-told cx that order can't be cancelled product is now OFD but you can deny DE at doorstep.
cx agree.
self serve pitched


cx call and my voice is coming back and cx is not responding call dropped
cx call connected and said that he don't have time to talk and call dropped

Create incident >>> Buyback Guarantee >>> Customer not able to avail buyback >>> Claim Buyback widget is not visible >>> WSR Order Management >>> Unresolved
cx issue-cx said that product is not picked yet.
resolution-told cx that your order will be picked by DE on or before 26 April.
cx agree.
self serve pitched

cx issue-cx said that product is picked buts its not get updated yet.
resolution-told the cx that concern is already highlighted to concern team please wait till 08 Apr 21, on or before this concern team try to coordinate with you and provide you resolution
cx agree.

-told the cx that i am raising the concern so that concern team work on it so please wait till 01 Jun 21, on or before this concern team try to coordinate with you
cx agree.

service center
cx issue-cx said that the handfeed is not working properly.
resolution-told cx that if you have any problem so please coordinate with brand they will help you as product is in warranty
For any warranty related issues, please call the APPLE Customer Support -
918040455150
[email protected]

pickup rltd
cx issue-cx said that the order is not picked yet.
resolution-told cx that the order will be picked on or before 21 may and at same time replacement will be delivered.
cx agree
self serve pitched

cx call and while opening my voice is coming back and call dropped
cx issue-cx said that he want to exchange the device.
resolution-told cx that about prexo query.
cx agree
cx call and ask is my email address updated .
resolution-told cx that sorry not updated,.
cx agree

cx issue-cx said that he is unable to upload the picture.
resolution-told cx that you got the mail and told path to upload the image


cx issue-cx said that she received the damaged product with different color as well and also there is no branding on product.
resolution-told cx that right now product is cancelation requested so please wait for 24-48hrs hrs once its update you can raise new return as well.
cx agree

cx issue- cx said that he is facing the issue regarding claiming of this offer extra 300rs off on grocery supper coin 30when he tried so its showing you are not eligible even when cx have enough coin to purchased
resolution told cx that raising complaint on your behalf.
cx agree

OD121989927884185000
cx issue-cx said that the service center is delaying in providing service already threat is created hence tagged here.
resolution-told the cx that concern is already highlighted to concern team please wait till 22 may 21, on or before this concern team try to coordinate with you and provide you resolution
cx agree.

cx call and on ringing i m getting voice but didn't get me later on some other cx start speaking and after

cx issue-cx said that he is DE is not delivering the product at doorstep he dennied to deliver the product at door ask cx to came down to take product.
resolution-told cx that raising complaint for the same so that team will help you him.
cx agree

customer contacts and wants to reinstate the cancelled order
Inform customer that a cancelled order cannot be reinstated and request to place a fresh order
call failed and
ACTION_DETAILS_NOT_FOUND - {"code":500,"message":"There was an error processing your request. It has been logged (ID 8923272a24f26683)."} (10-40-89-18-08-10-12-26-47-498-843)
X
Please contact the tech team with the screenshot and the above error message.
Customer contacts and wants to reinstate the cancelled order
Inform customer that a cancelled order cannot be reinstated and request to place a fresh order

Inform Customer that SMS has been sent on registered phone number and Request customer to fill the details to get refund processed