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FRESH DESK :- https://swiggysupport.freshdesk.com/support/login
ONE VIEW :- https://oneview.swiggy.com/#
GOOGLE SHEET :- https://docs.google.com/forms/d/e/1FAIpQLSdO6zjWxp0RzrP9WdhoIjtlpmltiDceRAuc6F9P3KM4rKpG5w/viewform
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***(SWIGGY EMAILS)***
Portal Ticket
Ticket ID :-
Issue :-
Item :-
VOC :-
IGCC Claims :-
Exception Count :-
Resolution :-
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****(RESOLUTIONS)****
Compensation already processed
As per DC processed the refund of Rs:
As per IGCC new rule sheet processed the refund of Rs:
As per IGCC new rule sheet coupon of FOODLOVE-ZFREKK for worth Rs 130 Processed.
As per DC feedback taken
Asked for an image to validate the issue.
Issue is reported post 24 hours.
Issue is reported post 5 hours hence shared feedback
As per DC coupon of FOODLOVE-ZFREKK for worth Rs 130 Processed.
Unable to understand the Concern.
Compensation denied as per cx history.
IGCC issue image time mismatch hence only feedback shared
Customers linked to high abusive users hence only feedback shared.
Previous agent already processed Refund hence sharing 02
Previous agent already shared feedback with Cx hence shared 02 response.
Changed issue type as per VOC and shared only feedback as per DC
Cx not have past 5 order count hence not ran DC only feedback shared as per CX history
First time gratification exception
Cx has less than 5 orders hence unable to run dc but due to no gratification in history issued a coupon of FOODLOVE-RBKYIA for worth INR /-
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