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**(PASSWORD)** :- thAEkjP_-?S8Q*'K
1) FRESH DESK :- https://swiggysupport.freshdesk.com/support/login
2) ONE VIEW :- https://oneview.swiggy.com/#
3) GOOGLE SHEET :- https://docs.google.com/forms/d/e/1FAIpQLSdO6zjWxp0RzrP9WdhoIjtlpmltiDceRAuc6F9P3KM4rKpG5w/viewform
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***(SWIGGY EMAILS)***
Portal Ticket
Ticket ID :-
Issue :-
Item :-
VOC :-
IGCC Claims :-
Exception Count :-
Resolution :-
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****(RESOLUTIONS)****
As per DC feedback taken
Issue is reported post 24 hours.
Compensation already processed
Unable to understand the Concern.
As per DC processed the refund of INR
Asked for an image to validate the issue.
Cx has less than 5 orders hence feedback shared.
As per IGCC new rule sheet processed the refund of INR
IGCC issue image time mismatch hence only feedback shared
Customers linked to high abusive users hence only feedback shared.
As per DC coupon of FOODLOVE-ZFREKK for worth Rs 130 Processed.
As per IGCC new rule sheet coupon of FOODLOVE-ZFREKK for worth Rs 130 Processed.
Issue is reported post 5 hours hence shared feedback
Compensation denied as per cx history.
Previous agent already processed Refund hence sharing 02
Previous agent already shared feedback with Cx hence shared 02 response.
Changed issue type as per VOC and shared only feedback as per DC
Cx not have past 5 order count hence not ran DC only feedback shared as per CX history
First time gratification exception
Cx has less than 5 orders hence unable to run dc but due to no gratification in history issued a coupon of FOODLOVE-RBKYIA for worth INR /-
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