Notes
Notes - notes.io |
Whatsapp Chat ID –
Cx Concern – cx wanted to know about
Action Taken – replied on whatsapp
Communication-
(DELIVERY)
Whatsapp Chat ID –
Cx Concern – cx wanted to know about delivery of his order //
Action Taken – replied on whatsapp
Communication- info shared about shipping//ddr shared// replied on whatsapp
Whatsapp Chat ID –
Cx Concern – cx wanted specific delivery //
Action Taken – replied on whatsapp
Communication- info shared about that//assurance given // replied on whatsapp
Whatsapp Chat ID –
Cx Concern – cx wanted to know about order status //
Action Taken – replied on whatsapp
communication- OFD// info shared about delivery//told cx to wait till end of day// replied on whatsapp
Whatsapp Chat ID –
Cx Concern – cx wanted to know about delivery of his order// ud marked//
Action Taken – replied on whatsapp
Communication- ud marked// FNDR filled// told cx to wait for 24 to 48 hrs // info shared// replied on whatsapp
Whatsapp Chat ID –
Cx Concern – cx wanted to know about delivery of his order// ud marked//ODA
Action Taken – replied on whatsapp
Communication- ud marked//ODA//requested cx for self pickup
Whatsapp Chat ID –
Cx Concern – cx wanted to know about order status//order stuck at one location
Action Taken – replied on whatsapp
Communication- info shared about delay in delivery//told to wait for 24-48 hrs for updates//apology done//
Whatsapp Chat ID –
Cx Concern – cx wanted to know about order status//
Action Taken – replied on whatsapp
Communication- info shared about delay in delivery//assurance given//apology done
Whatsapp Chat ID –
Cx Concern – order status show delivered but cx didn't receive the order
Action Taken – replied on whatsapp
Communication- ask to wait 6 Days // pod info shared// info shared// replied on whatsapp
Whatsapp Chat ID –
Cx Concern – cx received empty parcel
Action Taken – replied on whatsapp
Communication- told to wait for 7 days//apology done// replied on whatsapp
Whatsapp Chat ID –
Cx Concern – cx wanted to know about order status//
Action Taken – replied on whatsapp
Communication- info share about that // replied on whatsapp
--------------------------------------------------------------------------------------------------------
(CANCELLATION)
Whatsapp Chat ID –
Cx Concern – cx wanted to cancel his order //
Action Taken – replied on whatsapp
Communication- info shared about non cancellation stage// told cx to refuse ot door step // replied on whatsapp
Whatsapp Chat ID –
Cx Concern – cx wanted to cancel his order //
Action Taken – replied on whatsapp
Communication- info shared about order cancellation//replied on whatsapp
Whatsapp Chat ID -
Cx Concern – cx wanted to know that why was his order cancel//
Action Taken – replied on whatsapp
Communication- info shared about that//told cx to place new order//replied on whatsapp
--------------------------------------------------------------------------------------------------------
(RETURN)
Whatsapp Chat ID –
Cx Concern – cx wanted to know about order status//RTO
Action Taken – replied on whatsapp
Communication- info share about RTO//told to place new order// replied on whatsapp
Whatsapp Chat ID –
Cx Concern – cx wanted to return product//
Action Taken – replied on whatsapp
Communication- info shared//told cx to wait for 24 to 48 hrs for update// replied on whatsapp
Whatsapp Chat ID –
Cx Concern – cx wanted to return product//
Action Taken – replied on whatsapp
Communication- info shared//RPU generated//told cx to wait for 2-3 days// replied on whatsapp
Whatsapp Chat ID –
Cx Concern – cx wanted to return product// cx said
Action Taken – replied on whatsapp
Communication- info shared//told cx to wait for// replied on whatsapp
Whatsapp Chat ID –
Cx Concern – cx wanted to know about pickup status//
Action Taken – replied on whatsapp
Communication-RL filled// told to wait for 2-3 days// info shared// replied on whatsapp
Whatsapp Chat ID –
Cx Concern – cx wanted to know about pickup status//
Action Taken – replied on whatsapp
Communication- out for pickup//told cx to wait till end of the day
Whatsapp Chat ID –
Cx Concern – cx wanted to know about pickup status//APUC case
Action Taken – replied on whatsapp
Communication- told cx to share pickup details including pickup partner number//ask cx to wait for 72 hrs//info shared
-----------------------------------------------------------------------------------------
(REFUND)
Whatsapp Chat ID –
Cx Concern – cx wanted to know about refund//
Action Taken – replied on whatsapp
communication- told cx to share bank details for refund initiation//info shared//
Whatsapp Chat ID –
Cx Concern – cx wanted to know about refund//
Action Taken – replied on whatsapp
communication- refund initiated//refund in tat//tat shared
Whatsapp Chat ID –
Cx Concern – cx wanted to know about refund//
Action Taken – replied on whatsapp
communication- refund initiated// told to wait//utr/transaction number shared//requested to coordinate bank// info shared// replied on whatsapp
Whatsapp Chat ID –
Cx Concern – cx wanted to know about refund//
Action Taken – replied on whatsapp
communication- refund initiated//told to share bank statement// info shared// replied on whatsapp
-------------------------------------------------------------------------------------------------------
Whatsapp Chat ID –
Cx Concern – cx wanted to change delivery address
Action Taken – replied on whatsapp
Communication- info shared//replied on whatsapp
--------------------------------------------------------------------------------------------------------
(FRAUD)
Whatsapp Chat ID –
Cx Concern – Lucky Draw call/Scam received by cx
Action Taken – replied on whatsapp
Communication- info shared// ask to avoid these type of calls and messages//replied on whatsapp
Whatsapp Chat ID –
Cx Concern – Cx reported refund Fraud via App Download
Action Taken – replied on whatsapp
Communication- info shared// ask to avoid these type of calls and messages//replied on whatsapp
Whatsapp Chat ID –
Cx Concern – (Customer reported refund fraud issue via anydesk/remote)
Action Taken – replied on whatsapp
Communication- info shared// ask to avoid these type of calls and messages//replied on whatsapp
Fraudsters details- (XYZ)
Amount debited from customer's account —
--------------------------------------------------------------------------------------------------------
Whatsapp Chat ID –
Cx Concern – cx had product related query//
Action Taken – replied on whatsapp
Communication- info shared//replied on whatsapp
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