Notes

Hi, Greeting for the day! I am Amita. How can I help you today ?


Replied on: whatsapp
Chat ID :7466874
Issue: Customer have the query related to order delivery //
Communication : Reply on whatsapp// ud marked // info shared // cx sid please deliver it today //
Action :fndr filled //


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Bluedart: 18602331234
Delhivery: 01246719500
XPRESSBEES: 02049116100
Ecom Express: 8376888888
Ekart-18002081888
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Hi, Greeting for the day! I am Amita. How can I help you today ?

Namaskar! Main Amita aapki Snapdeal se sambandhit kya sahayata kar sakti hun?

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Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega. hume sampark karne ke liye dhanyavaad! Apka din shubh rhe.
I am sorry for the inconvenience caused. Rest assured, this will be taken care of. Thank you for contacting Snapdeal. Have a nice day!
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Just a reminder for you to answer.
Hamein aapki taraf se koi answer nahi aa raha hai.
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Kya aap isi product kai baare mein jaanakari lena chahate hain
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Kya main jaan sakti hu ki aap kya jankari lena chahte hain?
Kripya apna concern vistaar me batataye.
Kindly elaborate your concern so I can assist you better.
May I know your concern?
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Kya ap humse sampark main hain.

Asuvidha ke liye khed hai. Nishchint rahe, is par dhyaan diya jaega

I'm really apologize, Do you have any query regarding snapdeal?


while
Thank you for sharing detail with us! Please allow me sometime to check information for you.
Details share karne ke liye dhanyawad. Kripya mujhe thoda samay de jisse ki main details check kar sakun.

hold 2
I apologize for the delay, I am still working on your request.
Maafi chahungi thoda samay lag raha hai. Main apki complaint par kaam kar rahi hoon.
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We are sorry, we are unable to check the order details from the details given by you.
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OUD HITAGE Wireless Neckband Bluetooth Earphone Headset Earbud Portable Headphone Handsfree Sports Running Sweatproof Compatible Android Smartphone Noise Cancellation (HBS 730)Kya aap iss order ki baat kar rahe hain?

Talking

Kya aap ess order ki baat kar rahe hein ?
Are you talking about this order ?


Apology

Please accept our sincere apology for the inconvenience caused. 
Maafi chahungi aap ko jo paresani hue hamari taraf se.
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Hold
Please allow me some time to check the information for you.
Kripya mujhe thoda samay dijiye, main check kar leti hoon.
Please stay connected, I just get back to you within a moment.
Please bear with me; I am still working on your request.
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Hamein aapki taraf se koi answer nahi aa raha hai.
I'm waitng for your reply.
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Aap nishchint rahein, main aapki puri tarah se sahayta karungi.
Don't worry I will surely help you with this.
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Further

Is there anything else i may assist you?
Or koi sahayta snapdeal se sambandhit kar sakti hun?

closing
I am glad, I was able to provide you the resolution . Thank you for chatting with us. Stay safe and have a good day!

Aage kisi bhi jaankari ke liye humse sampark kare aapki poori sahayta ki jayegi.
Dhanyawad apna keemti samay dene ke liye.
Aapka din shubh rahe.

Asking
Please share your Order/Suborder/Registered Contact Number, So that I can assist you!
Aapse request hai ki aap apna order number/sub order number/registered contact number/email id share karein jisse main aapki behtar sahayata kar sakun!

Here are the tracking details below:
Courier Name : Delhivery
AWB Number :7269418988112
Courier Boy Number:01246719500
You can also track your order by clicking here
https://www.delhivery.com/track/package/7269418988112


As per your concern I raised your complaint you get the update within 24-48 hours regarding your refund related query.
Maine aapke concern ko aage escalate kar diya hai, main aapse request karungi aap thoda samay dijiye. Hamari team aapko 24-48 ghante mein revert karegi.


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I request you to please wait. We are working on your request. You will get it as soon as possible, please do not worry.

Our email ID is [email protected] and customer care number is 92126 92126 (chargeable).
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Please do not worry I like inform you that, If you want to accept the order you may get the same by paying through UPI and any other payment app available with courier boy.
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Sorry, that you are facing such an issue. Your complaint is already registered and our team is working on it but don't worry I have again highlighted your issue to my team. Within 24-48 hours our team will update you regarding your complaint and I will personally work on this to resolve at the earliest.

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Cancellation Script in Hindi

Sir/Madam, maine yahan se cancellation request le li hai but maafi chahti hoon ki product already shipped ho chuka hai isliye order cancel nahi hua hai but aap nischint rahiye main apne courier partner ko inform kr deti hoon taaki aapko pareshani na ho lekin agar phir bhi aapko courier boy se koi call aati h product ke delivery ke regarding toh aapse request h ki product lene se mna kr dijiyega, product cancel ho jayega.

Cancellation Script in English


Sir/Madam. I have raised the cancellation request but I would like to inform you that your product has already been shipped hence this is not getting cancelled however you pls rest assured I am informing the same to our courier partner so that you should not face any difficulty but if in case you receive a call from the courier boy you may deny the delivery. Your request for the product will be cancelled.
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DIALER

https://192.168.220.28:8475/HomePage#!




SF
https://snapdealcx.force.com/login

OD PANEL

https://snapdeal.onedirect.in/sso/dashboard


PRICE FLUCUATION

Please accept our sincere apology for the inconvenience. We would like to inform you that we do not have direct control over the pricing of the products listed with Snapdeal, since pricing depends on the seller. If you require any further assistance, feel free to reply to this email. We’d be glad to help you.

Why Was My Order Cancelled

Your order couldn't be fulfilled due to reason you have selected at the time of cancellation (I placed the order by mistake).

Replied on: whatsapp
Chat ID :7212563
Issue: Customer have the query realted to order//
Communication : Reply on whatsapp//

Replied on: whatsapp
Chat ID :7212563
Issue: Customer want to cancel the order
Communication : Reply on whatsapp // mfg genrated

Replied on: whatsapp
Chat ID :7209543
Issue: Customer have the query realted to order pickup
Communication : Reply on whatsapp//out for pickup //


Replied on: whatsapp
Chat ID :7210529
Issue: Customer have the query realted to order delivery
Communication : Reply on whatsapp//tat shared 24 to 48 hours // fndr filled//ud marked

Replied on: whatsapp
Chat ID :7209897
Issue: Customer want to return the order // bad quality received
Communication : Reply on whatsapp// tat shared 24 hours//
cx order is not showing delivered and tracking deatils not working so I request them to share the product image they shared the same and also because od that I'm not aviable to chcek the product is returnable or not

Replied on: whatsapp
Chat ID :7211737
Issue: Customer have the query realted to refund
Communication : Reply on whatsapp//refund info shared
cx refund tat is be not completed for the second refund